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windows xp sp3 boots in normal mode but not in safe mode


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#1 chhajjer

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Posted 08 August 2009 - 02:53 PM

windows xp sp3 boots in normal mode ..However when I boot in safe mode I get the blue screen of death.
When i ran the chkdsk /f or chkdsk /r command in normal mode it tells me the volume is in process and prompt me whether i would like to run the chkdsk on next restart. However chkdsk never gets started on next restart.

I ran the chkdsk (read only mode in the normal mode) and it says there are errors at stage 2 and cannot continue.
Before all this happened I was affected by malware/spyware. I ran the antispyware/antimalware and was able get rid of them..

Any help greatly appreciated...

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#2 hamluis

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Posted 08 August 2009 - 03:43 PM

Phase 2: Checking indexes (directories)
During this pass, Chkdsk examines each directory that is on the volume, checking for internal consistency and verifying that every file and directory that is represented by a file record segment in the MFT is referenced by at least one directory. Chkdsk confirms that every file or subdirectory that is referenced in a directory actually exists as a valid file record segment in the MFT and also checks for circular directory references. Finally, Chkdsk confirms that the time stamps and file size information for the files are up-to-date in the directory listings for those files.

Just a guess...but the fact that chkdsk cannot run could mean MFT problems.

http://www.pcguide.com/ref/hdd/file/ntfs/archMFT-c.html

http://www.ntfs.com/quest14.htm

See data under Repair NTFS MFT at http://www.cgsecurity.org/wiki/Advanced_NT..._and_MFT_Repair

I've had one bad MFT experience, I just did a clean install after deleting the partition. Some things cannot be repaired.

Maybe others have better ideas...

Louis

#3 chhajjer

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Posted 08 August 2009 - 03:49 PM

apart from the chkdsc concern i am not able to comprehend how it is booting up in normal mode ...when it failed in safe mode weird ??

#4 hamluis

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Posted 08 August 2009 - 05:19 PM

FWIW: I don't understand that, either :thumbsup:.

Not that I claim to really understand the boot process...but less should not result in errors of any type. I don't have an answer for that one.

Louis

#5 Orange Blossom

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Posted 11 August 2009 - 05:22 PM

Hello,

I see that you have posted a log here: http://www.bleepingcomputer.com/forums/t/248577/cannot-enter-safe-mode-hijackthis-log/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days, perhaps less, to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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