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Windows Explorer neither loads in regular or safe mode


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#1 Tony_Danza

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Posted 08 August 2009 - 01:45 PM

Hello all,

My wife's laptop (which is running Windows XP service pack 2) recently got hit with super anti virus pro. I ran malware bytes on the computer and on restart the computer would hang on a black screen with the cursor. I restarted in safe mode and was able to get back into normal mode after I used msconfig to disable all the programs that were running on startup. After re-starting I was able to log in, in normal mode. I also used msconfig and changed the startup selection to diagnostic startup.

Now windows explorer wasn't running, so I restarted in safe mode. Windows explorer won't run now in safe mode either. I restarted one last time in safe mode with command prompt. The command prompt works and when I tried to use that to run explorer.exe it came up for a second under windows task manager and immediately closed. I'm pretty much at a loss of what to do now.

Edited by Tony_Danza, 08 August 2009 - 01:48 PM.


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#2 hamluis

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Posted 08 August 2009 - 03:17 PM

<<I also used msconfig and changed the startup selection to diagnostic startup.>>

Did you ever take the system out of diagnostic startup mode, using MSCONFIG?

http://support.microsoft.com/kb/310560

Louis

#3 Tony_Danza

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Posted 08 August 2009 - 06:24 PM

<<I also used msconfig and changed the startup selection to diagnostic startup.>>

Did you ever take the system out of diagnostic startup mode, using MSCONFIG?

http://support.microsoft.com/kb/310560

Louis


Yes, I switched it back into normal startup and re-enabled all the programs I had disabled on startup in msconfig. The same problem persists.

#4 hamluis

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Posted 08 August 2009 - 06:56 PM

FWIW: Black Screen (fixmbr) - http://support.microsoft.com/?scid=kb;en-us;314503

Well...it could be any number of things.

The system could still be infected.

Various/sundry system files may be missing/damaged.

If I was sure that the system is now clean, I would try a repair install of XP.

If I wasn't sure that the system is clean, I would make an appropriate post at BleepingComputer.com - Am I infected What do I do - http://www.bleepingcomputer.com/forums/f/103/am-i-infected-what-do-i-do/

Louis




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