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HijackThis Log


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8 replies to this topic

#1 patsfan

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Posted 14 July 2005 - 07:21 PM

Hi, I am new to this and this is the first time I am posting a log. I am trying to fix my Dad's computer that has been hijacked by about:blank and the SpySheriff. Any assistance you can give me is appreciated. Attached is his log from hijackthis. I have identified some of the problems but would like addition feedback. Thanks.

Logfile of HijackThis v1.99.1
Scan saved at 6:22:56 PM, on 7/14/2005
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Visual Networks\Visual IP InSight\SBC\IPClient.exe
C:\Program Files\Visual Networks\Visual IP InSight\SBC\IPMon32.exe
C:\PROGRA~1\SBCSEL~1\SMARTB~1\MotiveSB.exe
C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\CAVTray.exe
C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\CAVRID.exe
C:\WINDOWS\iau.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\stisvsq.exe
C:\WINDOWS\svshost.exe
C:\WINDOWS\msqdevl.exe
C:\WINDOWS\lssas.exe
C:\WINDOWS\mservice.exe
C:\Program Files\SpySheriff\SpySheriff.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\ISafe.exe
C:\Program Files\SBC Self Support Tool\bin\mpbtn.exe
C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\VetMsg.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Documents and Settings\Reginald\Local Settings\Temp\Temporary Directory 1 for hijackthis.zip\HijackThis.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Documents and Settings\Reginald\Local Settings\Temp\Temporary Directory 2 for hijackthis.zip\HijackThis.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\DOCUME~1\Reginald\LOCALS~1\Temp\se.dll/sp.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.microsoft.com/isapi/redir.dll?p...er=6&ar=msnhome
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://www.microsoft.com/isapi/redir.dll?prd=ie&ar=iesearch
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\DOCUME~1\Reginald\LOCALS~1\Temp\se.dll/sp.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.microsoft.com/isapi/redir.dll?p....0&plcid=0x0409
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=http://127.0.0.1:8080
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = <local>
O2 - BHO: (no name) - {016235BE-59D4-4CEB-ADD5-E2378282A1D9} - C:\Program Files\CxtPls\cxtpls.dll (file missing)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: (no name) - {8DF147EA-0295-4452-8BAC-8B649EA61147} - C:\WINDOWS\System32\glaj.dll (file missing)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [IPInSightLAN 01] "C:\Program Files\Visual Networks\Visual IP InSight\SBC\IPClient.exe" -l
O4 - HKLM\..\Run: [IPInSightMonitor 01] "C:\Program Files\Visual Networks\Visual IP InSight\SBC\IPMon32.exe"
O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\SBCSEL~1\SMARTB~1\MotiveSB.exe
O4 - HKLM\..\Run: [CaAvTray] "C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\CAVTray.exe"
O4 - HKLM\..\Run: [CAVRID] "C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\CAVRID.exe"
O4 - HKLM\..\Run: [Microsoft Internet Acceleration Utility] iau.exe
O4 - HKLM\..\Run: [Internet Connection Wizard] stisvsq.exe
O4 - HKLM\..\Run: [Games Acceleration] svshost.exe
O4 - HKLM\..\Run: [Internet Mail and News] msqdevl.exe
O4 - HKLM\..\Run: [Microsoft Management Console] lssas.exe
O4 - HKLM\..\Run: [Multimedia extensions] mservice.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Yahoo! Pager] 1
O4 - HKCU\..\Run: [JBv9RjMmj] msuontr.exe
O4 - HKCU\..\Run: [Microsoft Internet Acceleration Utility] iau.exe
O4 - HKCU\..\Run: [Internet Connection Wizard] stisvsq.exe
O4 - HKCU\..\Run: [Games Acceleration] svshost.exe
O4 - HKCU\..\Run: [Internet Mail and News] msqdevl.exe
O4 - HKCU\..\Run: [Microsoft Management Console] lssas.exe
O4 - HKCU\..\Run: [Multimedia extensions] mservice.exe
O4 - HKCU\..\Run: [Windows installer] C:\winstall.exe
O4 - HKCU\..\Run: [SpySheriff] C:\Program Files\SpySheriff\SpySheriff.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: SBC Self Support Tool.lnk = C:\Program Files\SBC Self Support Tool\bin\matcli.exe
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O15 - Trusted Zone: http://ny.contentmatch.net (HKLM)
O16 - DPF: {10003000-1000-0000-1000-000000000000} - ms-its:mhtml:file://C:\foo.mht!http://bin.wordsx.cc/FPEdAvrozz9EI3TLohsY.chm::/on-line.exe
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://files.member.yahoo.com/dl/installs/sbc/yinst.cab
O16 - DPF: {F00F4763-7355-4725-82F7-0DA94A256D46} (IncrediMail) - http://www5.incredimail.com/contents/setup...er/imloader.cab
O23 - Service: CAISafe - Computer Associates International, Inc. - C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\ISafe.exe
O23 - Service: VET Message Service (VETMSGNT) - Computer Associates International, Inc. - C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\VetMsg.exe

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#2 Grinler

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Posted 17 July 2005 - 01:13 AM

Welcome,
Please follow the instructions provided, you may want to print out these instructions and use them as a reference.

First:
Please download ewido security suite it is a trial version of the program.
  • Install ewido security suite
  • When installing, under "Additional Options" uncheck "Install background guard" and "Install scan via context menu".
  • Launch ewido, there should be an icon on your desktop double-click it.
  • The program will now go to the main screen
You will need to update ewido to the latest definition files.
  • On the left hand side of the main screen click update
  • Then click on Start Update
The update will start and a progress bar will show the updates being installed.
If you are having problems with the updater, you can use this link to manually update ewido.
http://www.ewido.net/en/download/updates/

Once the updates are installed close the Ewido program.

Reboot your computer into Safe Mode

Once in safe mode, start Ewido and do the following:
  • Click on scanner
  • Click on Complete System Scan and the scan will begin.
  • While the scan is in progress you will be prompted to clean files, click OK
  • When it asks if you want to clean the first file, put a check in the lower left corner of the box that says "Perform action on all infections" then choose clean and click OK.
  • Once the scan has completed, there will be a button located on the bottom of the screen named Save report
  • Click Save report.
  • Save the report.txt file to your desktop.
Now close ewido security suite.

Reboot back to normal mode, open report.txt and post it as a reply to this post.

#3 patsfan

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Posted 21 July 2005 - 08:57 PM

Thanks for the info. I had already downloaded ewido security suite and also Cleanup! and was able to successfully get rid of the Spy Sheriff. The webpage is still hijacked by worldtracker.biz. I will get the report.txt and post back to this site.

#4 patsfan

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Posted 28 July 2005 - 08:35 PM

I ran the ewido scan and it found no infections so thee log was blank. I did run a new hijack this log. It follows. Please advise.

Logfile of HijackThis v1.99.1
Scan saved at 5:34:35 PM, on 7/28/2005
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Visual Networks\Visual IP InSight\SBC\IPClient.exe
C:\Program Files\Visual Networks\Visual IP InSight\SBC\IPMon32.exe
C:\PROGRA~1\SBCSEL~1\SMARTB~1\MotiveSB.exe
C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\CAVTray.exe
C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\CAVRID.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\iau.exe
C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\ISafe.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\ewido\security suite\ewidoguard.exe
C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\VetMsg.exe
C:\Program Files\SBC Self Support Tool\bin\mpbtn.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\hijack\HijackThis.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://search.msn.com/spbasic.htm
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.microsoft.com/isapi/redir.dll?prd=ie&ar=iesearch
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://patriots.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.microsoft.com/isapi/redir.dll?p...er=6&ar=msnhome
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://www.microsoft.com/isapi/redir.dll?prd=ie&ar=iesearch
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\DOCUME~1\Reginald\LOCALS~1\Temp\se.dll/sp.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.microsoft.com/isapi/redir.dll?prd=ie&ar=iesearch
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Search_URL = http://www.microsoft.com/isapi/redir.dll?prd=ie&ar=iesearch
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://home.microsoft.com/access/autosearch.asp?p=%s
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.microsoft.com/isapi/redir.dll?p....0&plcid=0x0409
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=http://127.0.0.1:8080
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = <local>
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: (no name) - {8DF147EA-0295-4452-8BAC-8B649EA61147} - C:\WINDOWS\System32\glaj.dll (file missing)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [IPInSightLAN 01] "C:\Program Files\Visual Networks\Visual IP InSight\SBC\IPClient.exe" -l
O4 - HKLM\..\Run: [IPInSightMonitor 01] "C:\Program Files\Visual Networks\Visual IP InSight\SBC\IPMon32.exe"
O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\SBCSEL~1\SMARTB~1\MotiveSB.exe
O4 - HKLM\..\Run: [CaAvTray] "C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\CAVTray.exe"
O4 - HKLM\..\Run: [CAVRID] "C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\CAVRID.exe"
O4 - HKLM\..\Run: [Microsoft Internet Acceleration Utility] C:\WINDOWS\iau.exe
O4 - HKLM\..\Run: [Internet Connection Wizard] stisvsq.exe
O4 - HKLM\..\Run: [Games Acceleration] svshost.exe
O4 - HKLM\..\Run: [Internet Mail and News] msqdevl.exe
O4 - HKLM\..\Run: [Microsoft Management Console] lssas.exe
O4 - HKLM\..\Run: [Multimedia extensions] mservice.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Yahoo! Pager] 1
O4 - HKCU\..\Run: [JBv9RjMmj] msuontr.exe
O4 - HKCU\..\Run: [Microsoft Internet Acceleration Utility] C:\WINDOWS\iau.exe
O4 - HKCU\..\Run: [Internet Connection Wizard] stisvsq.exe
O4 - HKCU\..\Run: [Games Acceleration] svshost.exe
O4 - HKCU\..\Run: [Internet Mail and News] msqdevl.exe
O4 - HKCU\..\Run: [Microsoft Management Console] lssas.exe
O4 - HKCU\..\Run: [Multimedia extensions] mservice.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: SBC Self Support Tool.lnk = C:\Program Files\SBC Self Support Tool\bin\matcli.exe
O15 - Trusted Zone: http://ny.contentmatch.net (HKLM)
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://files.member.yahoo.com/dl/installs/sbc/yinst.cab
O16 - DPF: {F00F4763-7355-4725-82F7-0DA94A256D46} (IncrediMail) - http://www5.incredimail.com/contents/setup...er/imloader.cab
O23 - Service: CAISafe - Computer Associates International, Inc. - C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\ISafe.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido\security suite\ewidoguard.exe
O23 - Service: VET Message Service (VETMSGNT) - Computer Associates International, Inc. - C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\VetMsg.exe

#5 Grinler

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Posted 29 July 2005 - 04:25 PM

Print out these instructions and then close all windows including Internet Explorer.

Then I want you to fix some of those entries. Please do the following:

Please make sure that you can view all hidden files. Instructions on how to do this can be found here:

How to see hidden files in Windows

Run Hijackthis again, click scan, and Put a checkmark next to each of these. Then click the Fix button:

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\DOCUME~1\Reginald\LOCALS~1\Temp\se.dll/sp.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=http://127.0.0.1:8080
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = <local>
O2 - BHO: (no name) - {8DF147EA-0295-4452-8BAC-8B649EA61147} - C:\WINDOWS\System32\glaj.dll (file missing)
O4 - HKLM\..\Run: [Microsoft Internet Acceleration Utility] C:\WINDOWS\iau.exe
O4 - HKLM\..\Run: [Internet Connection Wizard] stisvsq.exe
O4 - HKLM\..\Run: [Games Acceleration] svshost.exe
O4 - HKLM\..\Run: [Internet Mail and News] msqdevl.exe
O4 - HKLM\..\Run: [Microsoft Management Console] lssas.exe
O4 - HKLM\..\Run: [Multimedia extensions] mservice.exe
O4 - HKCU\..\Run: [JBv9RjMmj] msuontr.exe
O4 - HKCU\..\Run: [Microsoft Internet Acceleration Utility] C:\WINDOWS\iau.exe
O4 - HKCU\..\Run: [Internet Connection Wizard] stisvsq.exe
O4 - HKCU\..\Run: [Games Acceleration] svshost.exe
O4 - HKCU\..\Run: [Internet Mail and News] msqdevl.exe
O4 - HKCU\..\Run: [Microsoft Management Console] lssas.exe
O4 - HKCU\..\Run: [Multimedia extensions] mservice.exe

Reboot your computer into Safe Mode

Then delete these files or directories (Do not be concerned if they do not exist)

C:\WINDOWS\iau.exe
c:\windows\system32\stisvsq.exe
c:\windows\system32\svshost.exe
c:\windows\system32\msqdevl.exe
c:\windows\system32\lssas.exe
c:\windows\system32\mservice.exe
c:\windows\system32\msuontr.exe

Reboot your computer to go back to normal mode and post a new log.

#6 patsfan

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Posted 04 August 2005 - 07:45 PM

Had gone through the hijackthis log as well and reviewed with your suggestions. Went in and cleaned up everything and am happy to say that the msn home page is no longer hijacked. New hijackthis log follows. Was also thinking about deleting the file c:\windows\explorer.exe as from what I have researched on line is considered a suspicious file. Also thought of getting rid of Messenger as my Dad will never use it. Any thoughts? Also thanks for your help appreciate it.

Logfile of HijackThis v1.99.1
Scan saved at 5:28:07 PM, on 8/4/2005
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Visual Networks\Visual IP InSight\SBC\IPClient.exe
C:\Program Files\Visual Networks\Visual IP InSight\SBC\IPMon32.exe
C:\PROGRA~1\SBCSEL~1\SMARTB~1\MotiveSB.exe
C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\CAVTray.exe
C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\CAVRID.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\ISafe.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\SBC Self Support Tool\bin\mpbtn.exe
C:\Program Files\hijack\HijackThis.exe
C:\WINDOWS\System32\wuauclt.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\VetMsg.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://search.msn.com/spbasic.htm
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.microsoft.com/isapi/redir.dll?prd=ie&ar=iesearch
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.msn.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.microsoft.com/isapi/redir.dll?p...er=6&ar=msnhome
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://www.microsoft.com/isapi/redir.dll?prd=ie&ar=iesearch
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.microsoft.com/isapi/redir.dll?prd=ie&ar=iesearch
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Search_URL = http://www.microsoft.com/isapi/redir.dll?prd=ie&ar=iesearch
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://home.microsoft.com/access/autosearch.asp?p=%s
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.microsoft.com/isapi/redir.dll?p....0&plcid=0x0409
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [IPInSightLAN 01] "C:\Program Files\Visual Networks\Visual IP InSight\SBC\IPClient.exe" -l
O4 - HKLM\..\Run: [IPInSightMonitor 01] "C:\Program Files\Visual Networks\Visual IP InSight\SBC\IPMon32.exe"
O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\SBCSEL~1\SMARTB~1\MotiveSB.exe
O4 - HKLM\..\Run: [CaAvTray] "C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\CAVTray.exe"
O4 - HKLM\..\Run: [CAVRID] "C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\CAVRID.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Yahoo! Pager] 1
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: SBC Self Support Tool.lnk = C:\Program Files\SBC Self Support Tool\bin\matcli.exe
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://files.member.yahoo.com/dl/installs/sbc/yinst.cab
O23 - Service: CAISafe - Computer Associates International, Inc. - C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\ISafe.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: VET Message Service (VETMSGNT) - Computer Associates International, Inc. - C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\VetMsg.exe

#7 Grinler

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Posted 05 August 2005 - 04:02 PM

Nononono...if you delete c:\windows\explorer.exe your computer will no longer work. That is a legit microsoft file.

If you do not plan on using messenger, then definitely remove it. No need to waste space on programs you dont use

#8 patsfan

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Posted 12 August 2005 - 07:44 AM

Ok. Thanks for the info and your help.

#9 Grinler

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Posted 13 August 2005 - 10:16 PM

Now that your clean:

Disable and Enable System Restore. - If you are using Windows ME or XP then you should disable and reenable system restore to make sure there are no infected files found in a restore point.

You can find instructions on how to enable and reenable system restore here:

Managing Windows Millenium System Restore

or

Windows XP System Restore Guide

Renable system restore with instructions from tutorial above


Next,

This process will clean out your Temp files and your Temporary Internet Files. Please do both steps:

Step 1:Delete Temp Files
To clean out your temp files, click on Start and then run, and type %temp% and press the ok button.

This should open up the temp directory that your machine uses. Please delete all files that are found there. If you get an error when deleting a file, skip that file and delete all the others. If you had trouble deleting a file, reboot into Safe Mode and follow this step again. You should now be able to delete all the files.

Step 2: Delete Temporary Internet Files
Now I want you to open up Internet Explorer, and click on the Tools menu and then Internet Options. At the General tab, which should be the first tab you are currently on, click on the Delete Files button and put a checkmark in Delete offline content. Then press the OK button. This may take quite a while, so do not be alarmed with how long it takes. When it is done, your Temporary Internet Files will now be deleted.

Finally, and definitely the MOST IMPORTANT step, click on the following tutorial and follow each step listed there:

Simple and easy ways to keep your computer safe and secure on the Internet


Glad I was able to help and if there any other problems related to your computer please feel free to post them in the appropriate forum. Though we help people with spyware and viruses here at BC, we also help people with other computer problems! Do not forget to tell your friends about us!




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