Hi, I am new to the forum, but have found you site VERY useful in clearing up past problems.
I cannot enter Safe Mode--F8. However, then there seems to be a loop--with a choice to start up as normal or it returns to the startup choices, etc, etc, etc, (loop).
This started with AVG finding Trojan horse downloader Zlob
on startup this screen would display:
c:\windows\System32\driver\aec.sys Trojan Horse Downloader Zlob.ANMB Infected
(please note: I am not sure if "aec" couldn't read my writing on this-not sure about the "e")
c:\windows\System32\drivers\asynicmac.sys Trojan Horse Downloader Zlob.ANMB Object is whitelisted (critical system file that should not be removed)
(please note: I am not sure if "asynicmac" couldn't read my writing on this not sure about the "i")
AVG said it could/would not fix these 2 problems.
at this point I discovered that Safe Mode was not functioning.
Downloaded and ran (turned off AVG antivirus scan & Windows System Restore)
Avanced System Care --ran twice allowing "fix problems", but still could not use safe mode
Erunt and did backup
Malwarebytes ran deep scan and found no problems (still no Safe Mode)
Enabled AVG and ran deep scan---no errors. Restarted and original pop-up error screen does not appear.
Still no Safe Mode
I do not know if the machine is really clean. Also, we need to fix Safe Mode. I am not sure if there are any other problems--this is my husband's computer and he does lot's of finance stuff--stock trading etc.
He does not have a firewall because he considers them intrusive, but uses AVG.
I have already installed HijackThis but have not run it yet.
I am not too savvy, but quite cautious and can follow written instructions well.
Thanks for your help, Alane