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Can't remove trojan

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3 replies to this topic

#1 peleg38


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  • 5 posts
  • Local time:10:48 PM

Posted 06 August 2009 - 05:03 PM

I have been trying to remove a virus using mbam. Upon reboot there are always two objects left to remove. Below are my mbam and jijack logs.
Thank you for any help.


Malwarebytes' Anti-Malware 1.39
Database version: 2421
Windows 5.1.2600 Service Pack 2

8/3/2009 9:08:01 PM
mbam-log-2009-08-03 (21-08-01).txt

Scan type: Quick Scan
Objects scanned: 96129
Time elapsed: 3 minute(s), 50 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\UAC (Rootkit.Trace) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\uacinit.dll (Trojan.Agent) -> Delete on reboot.

Hijack this

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 2:01:47 PM, on 8/6/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\Program Files\QuickTime\QTTask.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\SONY\Sony Picture Utility\VolumeWatcher\SPUVolumeWatcher.exe
C:\Program Files\SBC Self Support Tool\bin\mpbtn.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&a...arm1=seconduser
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&a...arm1=seconduser
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://ie.redirect.hp.com/svs/rdr?TYPE=3&a...arm1=seconduser
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O1 - Hosts: ::1 localhost
O1 - Hosts: antispy.microsoft.com
O1 - Hosts: antiaware-pro.com
O1 - Hosts: www.antiaware-pro.com
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKUS\S-1-5-18\..\RunOnce: [RunNarrator] Narrator.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\RunOnce: [RunNarrator] Narrator.exe (User 'Default user')
O4 - Startup: Picture Motion Browser Media Check Tool.lnk = C:\Program Files\SONY\Sony Picture Utility\VolumeWatcher\SPUVolumeWatcher.exe
O4 - Global Startup: AT&T Self Support Tool.lnk = C:\Program Files\SBC Self Support Tool\bin\matcli.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar2.dll/cmsearch.html
O8 - Extra context menu item: &Translate English Word - res://c:\program files\google\GoogleToolbar2.dll/cmwordtrans.html
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar2.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar2.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar2.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://c:\program files\google\GoogleToolbar2.dll/cmtrans.html
O20 - AppInit_DLLs: karna.dat
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Sony SPTI Service for DVE (ICDSPTSV) - Sony Corporation - C:\WINDOWS\system32\IcdSptSv.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe

End of file - 5707 bytes

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#2 peleg38

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  • Local time:10:48 PM

Posted 12 August 2009 - 06:17 PM

Did I post this correctly? In the right forum? I would really like to get this resolved soon if there is anyone out there who can help me. I've copied my combofix log below.

ComboFix 09-08-10.06 - HP_Administrator 08/12/2009 16:02.1.2 - NTFSx86
Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.1022.692 [GMT -7:00]
Running from: c:\documents and settings\HP_Administrator\Desktop\Combo-Fix.exe

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))

c:\documents and settings\HP_Administrator\Application Data\Microsoft\Internet Explorer\Quick Launch\PC_Antispyware2010.lnk
c:\documents and settings\HP_Administrator\Local Settings\Temporary Internet Files\adeqopo.scr
c:\documents and settings\HP_Administrator\Local Settings\Temporary Internet Files\bestwiner.stt
c:\documents and settings\HP_Administrator\Local Settings\Temporary Internet Files\fbk.sts

c:\windows\system32\proquota.exe . . . is missing!!

((((((((((((((((((((((((((((((((((((((( Drivers/Services )))))))))))))))))))))))))))))))))))))))))))))))))


((((((((((((((((((((((((( Files Created from 2009-07-12 to 2009-08-12 )))))))))))))))))))))))))))))))

2009-08-09 04:17 . 2009-08-09 04:17 76288 ----a-w- C:\criqmsck.exe
2009-08-09 04:17 . 2009-08-09 04:17 27136 ----a-w- C:\ibts.exe
2009-08-08 16:46 . 2009-08-08 16:46 -------- d-----w- c:\program files\Western Digital Corporation
2009-08-06 21:01 . 2009-08-06 21:01 -------- d-----w- c:\program files\Trend Micro
2009-08-04 03:36 . 2009-07-13 20:36 38160 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2009-08-04 03:36 . 2009-08-04 03:51 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2009-08-04 03:36 . 2009-07-13 20:36 19096 ----a-w- c:\windows\system32\drivers\mbam.sys
2009-08-03 03:48 . 2009-08-03 03:48 -------- d-----w- c:\docume~1\ALLUSE~1\APPLIC~1\McAfee
2009-08-03 03:48 . 2009-08-03 03:48 152576 ----a-w- c:\documents and settings\HP_Administrator\Application Data\Sun\Java\jre1.6.0_14\lzma.dll
2009-08-01 23:52 . 2009-08-01 23:52 -------- d--h--w- c:\windows\system32\GroupPolicy
2009-07-28 22:22 . 2009-07-28 22:22 -------- d-sh--w- c:\documents and settings\HP_Administrator\PrivacIE
2009-07-28 22:22 . 2009-07-28 22:22 -------- d-sh--w- c:\windows\system32\config\systemprofile\IETldCache
2009-07-28 22:21 . 2009-07-28 22:21 -------- d-sh--w- c:\documents and settings\HP_Administrator\IETldCache
2009-07-28 18:11 . 2009-07-03 17:09 12800 ------w- c:\windows\system32\dllcache\xpshims.dll
2009-07-28 18:11 . 2009-07-03 17:09 246272 ------w- c:\windows\system32\dllcache\ieproxy.dll
2009-07-28 18:11 . 2009-07-28 18:11 -------- d-----w- c:\windows\ie8updates
2009-07-28 18:11 . 2009-07-01 07:08 101376 ------w- c:\windows\system32\dllcache\iecompat.dll
2009-07-28 18:10 . 2009-07-28 18:10 -------- dc-h--w- c:\windows\ie8

(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
2009-08-09 04:27 . 2009-08-09 04:03 -------- d-----w- c:\program files\PC_Antispyware2010
2009-08-09 04:17 . 2009-08-09 04:17 44032 ----a-w- C:\phheq.exe
2009-08-09 04:17 . 2009-08-09 03:56 19456 ----a-w- C:\rcvbm.exe
2009-08-09 04:17 . 2009-08-09 03:56 19456 ----a-w- C:\ccwygkvw.exe
2009-08-09 04:17 . 2009-08-09 03:56 19456 ----a-w- C:\hcel.exe
2009-08-09 03:42 . 2009-08-09 03:42 1234838 ----a-w- c:\windows\system32\xa.tmp
2009-08-03 03:48 . 2005-09-22 05:12 -------- d-----w- c:\program files\Java
2009-07-04 22:34 . 2008-10-11 17:42 -------- d-----w- c:\docume~1\ALLUSE~1\APPLIC~1\nwnkxqxy
2009-07-04 21:45 . 2009-07-04 21:45 0 ----a-w- C:\backup.reg
2009-07-04 21:45 . 2009-07-04 21:45 574 ----a-w- C:\cleanup.bat
2009-07-04 21:45 . 2009-07-04 21:45 135168 ----a-w- C:\zip.exe
2009-07-04 21:41 . 2009-07-03 06:19 -------- d-----w- c:\program files\drv
2009-07-04 21:32 . 2005-09-22 05:46 -------- d--h--w- c:\program files\InstallShield Installation Information
2009-07-03 17:09 . 2004-08-10 05:00 915456 ----a-w- c:\windows\system32\wininet.dll
2009-06-29 16:12 . 2009-06-29 16:12 78336 ------w- c:\windows\system32\ieencode.dll
2009-06-22 18:58 . 2009-01-05 23:28 120 ----a-w- C:\drmHeader.bin
2009-06-16 14:55 . 2004-08-10 05:00 82432 ----a-w- c:\windows\system32\fontsub.dll
2009-06-16 14:55 . 2004-08-10 05:00 119808 ----a-w- c:\windows\system32\t2embed.dll
2009-06-09 19:34 . 2009-05-28 18:49 7 ----a-w- c:\windows\system32\nar.bin
2009-06-03 19:24 . 2004-08-10 05:00 1291264 ----a-w- c:\windows\system32\quartz.dll
2009-05-21 18:33 . 2009-02-22 17:29 410984 ----a-w- c:\windows\system32\deploytk.dll
2008-10-13 02:37 . 2008-10-13 02:37 19064 ----a-w- c:\program files\Common Files\vewoc.reg
2008-10-13 02:37 . 2008-10-13 02:37 16363 ----a-w- c:\program files\Common Files\mogy.dll
2008-10-11 17:46 . 2008-10-11 17:46 16130 ----a-w- c:\program files\Common Files\iruqil.vbs

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
*Note* empty entries & legit default entries are not shown

"MSMSGS"="c:\program files\Messenger\msmsgs.exe" [2004-10-13 1694208]

"TkBellExe"="c:\program files\Common Files\Real\Update_OB\realsched.exe" [2005-09-22 180269]
"QuickTime Task"="c:\program files\QuickTime\QTTask.exe" [2009-01-05 413696]
"iTunesHelper"="c:\program files\iTunes\iTunesHelper.exe" [2009-04-02 342312]
"SunJavaUpdateSched"="c:\program files\Java\jre6\bin\jusched.exe" [2009-05-21 148888]
"PC Antispyware 2010"="c:\program files\PC_Antispyware2010\PC_Antispyware2010.exe" [2009-08-08 581516]

"RunNarrator"="Narrator.exe" - c:\windows\system32\narrator.exe [2004-08-10 53760]

c:\documents and settings\HP_Administrator\Start Menu\Programs\Startup\
Picture Motion Browser Media Check Tool.lnk - c:\program files\SONY\Sony Picture Utility\VolumeWatcher\SPUVolumeWatcher.exe [2007-8-12 344064]

AT&T Self Support Tool.lnk - c:\program files\SBC Self Support Tool\bin\matcli.exe [2006-1-8 217088]
Microsoft Office.lnk - c:\program files\Microsoft Office\Office10\OSA.EXE [2001-2-12 83360]

[HKLM\~\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^ATI CATALYST System Tray.lnk]
path=c:\documents and settings\All Users\Start Menu\Programs\Startup\ATI CATALYST System Tray.lnk
backup=c:\windows\pss\ATI CATALYST System Tray.lnkCommon Startup

[HKLM\~\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^HP Digital Imaging Monitor.lnk]
path=c:\documents and settings\All Users\Start Menu\Programs\Startup\HP Digital Imaging Monitor.lnk
backup=c:\windows\pss\HP Digital Imaging Monitor.lnkCommon Startup

[HKLM\~\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^SBC Self Support Tool.lnk]
path=c:\documents and settings\All Users\Start Menu\Programs\Startup\SBC Self Support Tool.lnk
backup=c:\windows\pss\SBC Self Support Tool.lnkCommon Startup

[HKEY_LOCAL_MACHINE\software\microsoft\security center]

"EnableFirewall"= 0 (0x0)

"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpqtra08.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpqste08.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpofxm08.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hposfx08.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hposid01.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpqscnvw.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpqkygrp.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpqCopy.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpfccopy.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpzwiz01.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\Unload\\HpqPhUnl.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\Unload\\HpqDIA.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpoews01.exe"=
"c:\\Program Files\\Updates from HP\\9972322\\Program\\Updates from HP.exe"=
"c:\\Program Files\\Messenger\\msmsgs.exe"=
"c:\\Program Files\\Firaxis Games\\Sid Meier's Civilization 4\\Civilization4.exe"=
"c:\\Program Files\\Firaxis Games\\Sid Meier's Civilization 4\\Warlords\\Civ4Warlords.exe"=
"c:\\Program Files\\Firaxis Games\\Sid Meier's Civilization 4\\Warlords\\Civ4Warlords_PitBoss.exe"=
"c:\\Program Files\\burst\\core-new1.1.3\\btdownloadheadless.exe"=
"c:\\Program Files\\Mozilla Firefox\\firefox.exe"=
"c:\\Program Files\\Firaxis Games\\Sid Meier's Civilization 4\\Beyond the Sword\\Civ4BeyondSword.exe"=
"c:\\Program Files\\Firaxis Games\\Sid Meier's Civilization 4\\Beyond the Sword\\Civ4BeyondSword_PitBoss.exe"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"c:\\Program Files\\Bonjour\\mDNSResponder.exe"=
"c:\\Program Files\\iTunes\\iTunes.exe"=

"8085:TCP"= 8085:TCP:drv

R3 CXFALCON;Conexant Falcon II NTSC Video Capture;c:\windows\system32\drivers\cxfalcon.sys [9/21/2005 10:22 PM 100480]
S2 bexv;bexv;c:\windows\system32\drivers\agxeje.sys --> c:\windows\system32\drivers\agxeje.sys [?]
S2 uruetbfpuiadxx;uruetbfpuiadxx;\??\c:\windows\system32\drivers\xnihijij.sys --> c:\windows\system32\drivers\xnihijij.sys [?]
S3 ICDUSB2;Sony IC Recorder (P);c:\windows\system32\drivers\IcdUsb2.sys [3/10/2007 12:19 PM 39048]

[HKEY_LOCAL_MACHINE\software\microsoft\active setup\installed components\>{60B49E34-C7CC-11D0-8953-00A0C90347FF}]
"c:\windows\system32\rundll32.exe" "c:\windows\system32\iedkcs32.dll",BrandIEActiveSetup SIGNUP
------- Supplementary Scan -------
uStart Page = hxxp://www.google.com
uDefault_Search_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q405&bd=pavilion&pf=desktop&parm1=seconduser
uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8
mStart Page = hxxp://www.google.com
mSearch Bar = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q405&bd=pavilion&pf=desktop&parm1=seconduser
uSearchURL,(Default) = hxxp://www.google.com/keyword/%s
IE: &Google Search - c:\program files\google\GoogleToolbar2.dll/cmsearch.html
IE: &Translate English Word - c:\program files\google\GoogleToolbar2.dll/cmwordtrans.html
IE: Backward Links - c:\program files\google\GoogleToolbar2.dll/cmbacklinks.html
IE: Cached Snapshot of Page - c:\program files\google\GoogleToolbar2.dll/cmcache.html
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~4\Office10\EXCEL.EXE/3000
IE: Similar Pages - c:\program files\google\GoogleToolbar2.dll/cmsimilar.html
IE: Translate Page into English - c:\program files\google\GoogleToolbar2.dll/cmtrans.html
DPF: Microsoft XML Parser for Java - file://c:\windows\Java\classes\xmldso.cab
FF - ProfilePath - c:\docume~1\HP_ADM~1\APPLIC~1\Mozilla\Firefox\Profiles\0j7b0o7r.default\


catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2009-08-12 16:09
Windows 5.1.2600 Service Pack 2 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden files: 0

--------------------- DLLs Loaded Under Running Processes ---------------------

- - - - - - - > 'winlogon.exe'(584)
Completion time: 2009-08-12 16:10
ComboFix-quarantined-files.txt 2009-08-12 23:10

Pre-Run: 143,218,683,904 bytes free
Post-Run: 143,808,192,512 bytes free

195 --- E O F --- 2009-07-28 18:12



You are in the right forum.

While we understand your frustration at having to wait, please note that Bleeping Computer deals with several hundred requests for assistance such as yours on a daily basis. As a result, our backlog is quite large as are other comparable sites that help others with malware issues. Although our HJT Team members work on hundreds of requests each day, they are all volunteers who work logs when they can and are able to do so. No one is paid by Bleeping Computer for their assistance to our members.

Further, our malware removal staff is comprised of team members with various levels of skill and expertise to deal with thousands of malware variants, some more complex than others. Although we try to take DDS/HJT logs in order (starting with the oldest), it is often the skill level of the particular helper and sometimes the operating system that dictates which logs get selected first. Some infections are more complicated than others and require a higher skill level to remove. Without that skill level attempted removal could result in disastrous results. In other instances, the helper may not be familiar with the operating system that you are using, since they use another. In either case, neither of us want someone to assist you who is not familiar with your issue and attempt to fix it.

We ask that once you have posted your log and are waiting, please DO NOT "bump" your thread or make further replies until it has been responded to by a member of the HJT Team. The reason we ask this or do not respond to your requests is because that would remove you from the active queue that Techs and Staff have access to. The malware staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response, there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

That is why I have made an edit to your last post, instead of a reply. Please do not multiple post here, as that only pushes you further down the queue and causes confusion to the staff.

Please be patient. It may take a few more days to get a response but your log will be reviewed and answered as soon as possible.

Thank you for understanding.

Orange Blossom ~ forum moderator

Edited by Orange Blossom, 13 August 2009 - 04:27 PM.

#3 fireman4it


    Bleepin' Fireman

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Posted 17 August 2009 - 10:12 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

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The Virus, Trojan, Spyware, and Malware Removal forum is very busy. If I'm helping you and I've not posted back within 24 hrs., send a PM with your topic link. Thank you.



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#4 Orange Blossom

Orange Blossom

    OBleepin Investigator

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Posted 24 August 2009 - 11:26 PM

Due to the lack of feedback, this Topic is now closed.

In case you still have problems, please send me a Private message to reopen this topic within the next 5 days. Beyond that point, please start a new topic.

Orange Blossom :thumbup2:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

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