My friend has a laptop computer that she recently got the "fake windows security alert" on. So I booted the computer in safe mode and ran: CCleaner, AVG and Malwarebytes. Between the three scans it found lots of problems and fixed them......I thought. Then I restarted the computer and everything seemed fine. No fake windows security alert but then BOOM! BSOD! DRIVER_IRQL_NOT_LESS_OR_EQUAL. And the countdown began to the beginning dump of physical memory <whatever that means>. But it's a scary message so I just shut the computer down.
A bit of history. Two weeks ago she got the BSOD with the exact same error message and I gave the laptop to a friend of mine who then gave it to a guy at his work who "fixed it". It's worked fine up until she got the fake windows security alert virus. She didn't have a firewall at the time she got the virus but promptly went and bought AVG. From what I'm told the guy who fixed the Blue screen error the first time did a recovery. I know she doesn't have a windows xp cd but I read the forums and made one by burning the iso img. I hope this is right.
Can someone tell me what to do next please? My friend really needs her computer because she's going through a custody battle and divorce so she really can't be without it and can't afford to pay someone to fix it. Any help is GREATLY appreciated. Thanks.
Hey I just read How to receive help diagnosing Blue Screens and Windows crashes and I'm going to follow the steps and post the dump file information.
Edited by ocktahedron, 06 August 2009 - 01:59 PM.