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I'm sure I'm still infected.


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3 replies to this topic

#1 tpogue

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Posted 06 August 2009 - 12:29 PM

Since our son started playing Wizard 101, our computer has been running slowly. I couldn't find anyone else having problems with the site, so I figured it was a space issue.

I unistalled or deleted many programs and files to free up space. I've updated and run TrendMicro, Spysweeper, and Malwarebytes in safe mode. Malwarebytes located a Rogue AV360 and 3 dll problems. All appeared to be fixed. The computer is a bit quicker, but the LAN settings keep resetting to proxy and I don't know why.

I saw you recommend that someone take a look at CPU usage. System Idle process is 60 or above and something called SfCtlCom.exe is bouncing around up there too. I'm not sure where to go from here? I know it makes sense to delete his game, but we were having some problems before then. I'd like to avoid that if possible.

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#2 boopme

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Posted 06 August 2009 - 12:47 PM

Hello let's restart with a log

Reinstall MBAM if they install and run a scan in safe mode. Doing this is usually not advised as MBAM is designed to be at full power when running in normal mode and loses some effectiveness for detection & removal when used in safe mode. Therefore, after completing a scan it is recommended to uninstall MBAM, then reinstall it in normal mode and perform another Quick Scan.

Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.
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#3 tpogue

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Posted 06 August 2009 - 08:59 PM

I had a lot of trouble getting the MB scan to start after reinstalling. Once it did, it didn't find anything. I copied the log, but now I can't get the internet to run to post it. I went back into Internet options to change the proxy setting (I have to do that every time), but it keeps locking up. If I restart the computer, won't I lose the log results?

#4 boopme

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Posted 06 August 2009 - 09:41 PM

Restart it. If there was nothing ,well nothing lost. I would like to see the MBAM log prior tho (The one with the infections).
The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.

Next run ATF and SAS:
Note.. SAS doesn't open the registry hives for other user accounts on the system, so scans should be done from each user account.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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