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backdoor.tidserv!inf


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#1 Bluejayjay86

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Posted 06 August 2009 - 11:05 AM

Hello,

This is my first post so please forgive me if I omit anything or am unclear.

Yesterday, I was trying to watch one of my friends from high school who made it into the finale of so you think you can dance. unfortunately, I do not have a television...because i'm broke. so i was trying to watch it on my computer. i finally found a site that had it and it said that in order to see the video, i had to install the activex control "flashcodec.exe" I asked my boyfriend if he thought I should do it and he said he actually thought it was a safe one. So, being desperate to see this show, I downloaded this stupid thing and wouldn't you know, IMMEDIATELY my virus scanner (symantec antivirus 10.2.0.276) informs me that backdoor.tidserv!inf was found But it did not do anything about it because for whatever reason it cannot be deleted cleaned or quarantined. (by the way, the location it lists for it is in my temp folder C:\Users\Bluejayjay86\AppData\Local\Temp\ as tmpe14e.tmp but i can't even find "appdata" to go to the temp folder to see if it's there...) I shut down my computer and decided to deal with it in the morning. So this morning I turn on my computer and try to run a virus scan but symantec will not let me because it says there is a scan already in process. Which to my knowledge there is not. Also, when I try to open up firefox it says "globalroot/systemroot/system32/ESQULjhwpcckxqlqdnbltypkifgpnmhdkqqlw.dll is either not designed to run on windows or it contains an error. try installing the program again using the original installation media or contact your system administrator or the software vendor for support." (Why vista will not allow me to copy and paste that is beyond my comprehension, so i hope i typed it out correctly.) Anyway, when I clicked ok, it let me use firefox seemingly normally so, after searching online for a little while, I decided to do a system restore to yesterday morning. So, all proud of myself for remembering that after my update yesterday it created a restore point, I try it. However, before it can complete, it takes me to this blue screen which I unfortunately did not think to write down until it was too late. Hopefully you know which one I am talking about? It basically said that if this was the first time i had seen the screen to restart my computer and if not...well there were a whole bunch of directions but it was the first time i had seen it so i didn't follow them. So, I pressed control alt delete and all but i couldn't figure out a good way to restart, so i just had to manually turn the comp off and on again. when it started back up, a message came up saying that the system restore hadn't worked. surprise surprise. Also, I'm not sure if this is a separate problem or not, so please ignore it if it is, but when i look in my history of risks in the antivirus program, it shows 2 files called downloader and one called packed.generic.233 from 7.23 this morning (sorry my colon/semicolon key doesn't work) but it lists them as cleaned.

Phew

Well thats all of the detail that I can think of, but please let me know if you need any more info or think that you can help at all.

Thank you sooooooooooooooooooooo much in advance.

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#2 DaChew

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Posted 06 August 2009 - 11:46 AM

Please download RootRepeal.zip and save it to your Desktop.
alternate download link 1
alternate download link 2
  • Unzip the file on your Desktop or create a new folder on the hard drive called RootRepeal (C:\RootRepeal) and extract it there.
    (click here if you're not sure how to do this. Vista users refer to these instructions.)
  • Disconnect from the Internet as your system will be unprotected while using this tool.
  • Close all programs and temporarily disable your anti-virus, Firewall and any anti-malware real-time protection before performing a scan.
    This will ensure more accurate results and avoid common issues that may cause false detections.
  • Click this link to see a list of such programs and how to disable them.
  • Open the RootRepeal folder and double-click on RootRepeal.exe to launch it. If using Vista, right-click and Run as Administrator...
  • Click on the Files tab, then click the Scan button.
  • In the Select Drives, dialog Please select drives to scan: select all drives showing, then click OK.
  • When the scan has completed, a list of files will be generated in the RootRepeal window.
  • Click on the Save Report button and save it as rootrepeal.txt to your desktop.
  • A copy of the report with the date (i.e. RootRepeal report 07-30-09 (17-35-54).txt) is also saved to the root of your system drive (usually C:\).
  • Open rootrepeal.txt in Notepad and copy/paste its contents in your next reply.
  • Exit RootRepeal and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.
Note: If RootRepeal cannot complete a scan and results in a crash report, try repeating the scan in "safe mode".
Chewy

No. Try not. Do... or do not. There is no try.

#3 Bluejayjay86

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Posted 06 August 2009 - 01:03 PM

wow, that seems wayyy over my head. my boyfriend gets free tech support at his school, so i think i'm going to have him take my computer in tomorrow. i don't want to mess anything up and that seems very complicated. thank you though for your time.

#4 DaChew

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Posted 06 August 2009 - 01:06 PM

Your computer is already infected/messed up

One or more of the identified infections is a rootkit/backdoor trojan.

This allows hackers to remotely control your computer, steal critical system information and download and execute files.

I would counsel you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

Though the trojan has been identified and can be killed, because of it's backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?
When Should I Format, How Should I Reinstall

Someone may still be able to clean this machine but we can't guarantee that it will be 100% secure afterwards. Let me know what you decide to do.
Chewy

No. Try not. Do... or do not. There is no try.

#5 ComputerNutjob

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Posted 06 August 2009 - 02:40 PM

Bluejay, I recommend following his instructions. Rootkits are VERY difficult to remove, and the people here at BC are experts.

#6 Bluejayjay86

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Posted 06 August 2009 - 04:31 PM

Hello,

(I am writing this from my boyfriend's computer)

Thank you so much everyone for helping me out. i really appreciate it. After reading what you guys had to say I decided to go ahead and try out DaChew's advice. I did everything you said and then opened root repeal. when i opened it, a message popped up that said "could not read the boot sector. try adjusting the Disk Access Level in the options dialog." I clicked ok and the exact same message opened i clicked ok, same thing. there were 8 messages total. once it let me into root repeal, i went into options like it said, and changed the risk access level to high. then i tried closing root repeal and opening it again. the same message showed up 8 times again. once it opened up, i clicked file and scan like you said. now it says "initalizing, please wait..." at the bottom of the root repeal window, right above the scan button. its been like that for about an hour though. should i keep waiting? at the very bottom of the window, it says "found 1 hidden/locked file(s)!" and in the window at the top under file path and status it says C:/ and MBR Rootkit Detected!

What should I do?

Thank you!!!

#7 DaChew

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Posted 06 August 2009 - 04:37 PM

You can cancel it out if it's really stalled?

If you can reboot and shutdown somestuff and follow the directions and get The scan to complete, it would be better.
Chewy

No. Try not. Do... or do not. There is no try.

#8 Bluejayjay86

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Posted 06 August 2009 - 05:11 PM

I just restarted my computer and tried it again but the same error message showed up 8 or 9 times and it says initalizing, please wait... again

am i missing a step?

#9 DaChew

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Posted 06 August 2009 - 05:34 PM

Please download Sophos Anti-rootkit & save it to your desktop.
alternate download link
Note: If using the vendor's download site you will be asked to register with MySophos so an email containing an activation link can be sent to your email address.

Be sure to print out and read the Sophos Anti-Rookit User Manual and Release Notes.
  • Double-click sar_15_sfx.exe to begin the installation, read the license agreement and click Accept.
  • Allow the default location of C:\Program Files\Sophos\Sophos Anti-Rootkit and click Install.
  • A message will appear "Sophos Anti-Rootkit was successfully installed. Click 'yes' to start it now".
  • Click Yes and allow the driver and its randomly named .tmp file (i.e. F.tmp) to load if asked.
  • If the scan did not start automatically, make sure the following are checked:
    • Running processes
    • Windows Registry
    • Local Hard Drives
  • Click Start scan.
  • Sophos Anti-Rootkit will scan the selected areas and display any suspicious files in the upper panel.
  • When the scan is complete, a pop-up screen will appear with "Rootkit Scan Results". Click OK to continue.
  • Click on the suspicious file to display more information about it in the lower panel which also includes whether the item is recommended for removal.
    • Files tagged as Removable: No are not marked for removal and cannot be removed.
    • Files tagged as Removable: Yes (clean up recommended) are marked for removal by default.
    • Files tagged as Removable: Yes (but clean up not recommended) are not marked for removal because Sophos did not recognize them. These files will require further investigation.
  • Select only items recommended for removal, then click "Clean up checked items". You will be asked to confirm, click Yes.
  • A pop up window will appear advising the cleanup will finish when you restart your computer. Click Restart Now.
  • After reboot, a dialog box displays the files you selected for removal and the action taken.
  • Click Empty list and then click Continue to re-scan your computer a second time to ensure everything was cleaned.
  • When done, go to Start > Run and type or copy/paste: %temp%\sarscan.log
  • This should open the log from the rootkit scan. Please post this log in your next reply. If you have a problem, you can find sarscan.log in C:\Documents and Settings\\Local Settings\Temp\.
Before performing an ARK scan it is recommended to do the following to ensure more accurate results and avoid common issues that may cause false detections.
  • Disconnect from the Internet or physically unplug you Internet cable connection.
  • Clean out your temporary files.
  • Close all open programs, scheduling/updating tasks and background processes that might activate during the scan including the screensaver.
  • Temporarily disable your anti-virus and real-time anti-spyware protection.
  • After starting the scan, do not use the computer until the scan has completed.
  • When finished, re-enable your anti-virus/anti-malware (or reboot) and then you can reconnect to the Internet.

Chewy

No. Try not. Do... or do not. There is no try.

#10 Bluejayjay86

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Posted 06 August 2009 - 08:00 PM

Hello Chewy,

I just ran the sophos anti-rootkit thing for the first time and the only files that showed up were either no or yes not clean up not recommended. The directions from there aren't really clear on what to do in that situation and I just want to double check and make sure I do everything right. Should I just close the window and then do the scan again or do i restart the computer first? I don't see a button to clear the files. Help I'm so confused!

Thank you!!!!!!!!

#11 DaChew

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Posted 06 August 2009 - 08:09 PM

Don't cleanup anything but post the log
Chewy

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#12 Bluejayjay86

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Posted 06 August 2009 - 08:31 PM

Ok, here's the log. Thank you so much for all of your help!



Sophos Anti-Rootkit Version 1.5.0 © 2009 Sophos Plc
Started logging on 8/6/2009 at 16:34:40 PM
User "Bluejayjay86" on computer "JAQUELYN"
Windows version 6.0 SP 2.0 Service Pack 2 build 6002 SM=0x300 PT=0x1 Win32
Info: Starting process scan.
Stopped logging on 8/6/2009 at 16:35:18 PM


Sophos Anti-Rootkit Version 1.5.0 © 2009 Sophos Plc
Started logging on 8/6/2009 at 16:35:23 PM
User "Bluejayjay86" on computer "JAQUELYN"
Windows version 6.0 SP 2.0 Service Pack 2 build 6002 SM=0x300 PT=0x1 Win32
Info: Starting process scan.
Info: Starting registry scan.
Hidden: registry item \HKEY_LOCAL_MACHINE\SOFTWARE\ESQUL
Hidden: registry item \HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\ESQULserv.sys
Hidden: registry item \HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\ESQULserv.sys
Info: Starting disk scan of C: (NTFS).
Hidden: file C:\Users\Bluejayjay86\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\MV2QQ7X2\errorPageStrings[1]
Hidden: file C:\Users\Bluejayjay86\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\9LE3KCDM\background_gradient[1]
Hidden: file C:\Users\Bluejayjay86\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\M96YB8PF\bullet[1]
Hidden: file C:\Users\Bluejayjay86\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\MV2QQ7X2\dnserrordiagoff_webOC[1]
Hidden: file C:\Users\Bluejayjay86\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\M96YB8PF\bullet[1]
Hidden: file C:\Users\Bluejayjay86\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\PMIMFY2Z\info_48[1]
Hidden: file C:\Windows\System32\drivers\ESQULtrdywxipteskmwiwprfkqsekyqxqxfmw.sys
Hidden: file C:\Windows\System32\ESQULceggsomggrhvxphypjmfriipfrjbivip.dll
Hidden: file C:\Windows\System32\ESQULjhwpcckxqlqdnbltypkifgpnmhdkqqlw.dll
Hidden: file C:\Windows\System32\ESQULzxspectrum
Hidden: file C:\Users\Bluejayjay86\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\M96YB8PF\wQAAAAAAAIAAwAAAAAAxBo-8SIBAAAAAAAAADlkNzZlYmFlLTgyYzEtMTFkZS04MDU5LTAwMWIyNDkzNWYzYwAAAAAAAAA=,,http%3A%2F%2Fad.harrenmedianetwork[1].com%2F,;ord=1249587894
Hidden: file C:\Users\Bluejayjay86\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\PMIMFY2Z\wQAAAAAAAIAAwAAAAAAuj1B8SIBAAAAAAAAAAAXfpYEids8AAAAwBxjmioAAABg0gNoAAAAALgcY5oqAAAAAAAAAAAAAAA=,,http%3A%2F%2Fad.harrenmedianetwork[1].com%2F,;ord=1249588100
Hidden: file C:\Users\Bluejayjay86\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\JQTTZHAG\wQAAAAAAAIAAwAAAAAAV6BE8SIBAAAAAAAAAAAXfpYE6Vw0AAAAkFUxnyoAAABgUgJZAAAAAIhVMZ8qAAAAAAAAAAAAAAA=,,http%3A%2F%2Fad.harrenmedianetwork[1].com%2F,;ord=1249588322
Hidden: file C:\Users\Bluejayjay86\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\4TVXTU19\wQAAAAAAAIAAwAAAAAA6MpH8SIBAAAAAAAAADE3ZTc2YTNlLTgyYzMtMTFkZS1hYTczLTAwMWU2ODU3Mzg5ZAAAAAAAAAA=,,http%3A%2F%2Fad.harrenmedianetwork[1].com%2F,;ord=1249588529
Hidden: file C:\Users\Bluejayjay86\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\4TVXTU19\QAAAAAAAIAAwAAAAAAL5VR8SIBAAAAAQAAADk2NTRjYTZlLTgyYzQtMTFkZS04YmQ3LTAwMWU2ODU3MzMyMwAAAAAAAAA=QWNIAA==,,http%3A%2F%2Fwww-news-today[1].com%2F,;ord=1249589171
Hidden: file C:\Users\Bluejayjay86\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\PMIMFY2Z\QAAAAAAAIAAwAAAAAAD8FU8SIBAAAAAQAAADEyMzZiNDllLTgyYzUtMTFkZS05NjM4LTAwMWIyNDkzNjFhMgAAAAAAAAA=QWNIAA==,,http%3A%2F%2Fwww-news-today[1].com%2F,;ord=1249589379
Hidden: file C:\Program Files\DVD Decrypter\DVDDecrypter.exe
Hidden: file C:\Windows\System32\DivX.dll
Hidden: file C:\Program Files\DivX\DivX Codec\DivX EKG.exe
Hidden: file C:\Users\Bluejayjay86\AppData\Roaming\Mozilla\Firefox\Profiles\rjvej3ek.default\extensions\moveplayer@movenetworks.com\platform\WINNT_x86-msvc\plugins\npmnqmp071303000006.dll
Stopped logging on 8/6/2009 at 17:47:16 PM

#13 DaChew

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Posted 06 August 2009 - 08:48 PM

Hidden: file C:\Windows\System32\drivers\ESQULtrdywxipteskmwiwprfkqsekyqxqxfmw.sys
Hidden: file C:\Windows\System32\ESQULceggsomggrhvxphypjmfriipfrjbivip.dll
Hidden: file C:\Windows\System32\ESQULjhwpcckxqlqdnbltypkifgpnmhdkqqlw.dll
Hidden: file C:\Windows\System32\ESQULzxspectrum


Use Sophos to delete these

Reboot and then let Norton's scan

Also

Please download Malwarebytes Anti-Malware (v1.39) and save it to your desktop.
alternate download link 1
alternate download link 2
If you have a previous version of MBAM, remove it via Add/Remove Programs and download a fresh copy.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.

http://www.bleepingcomputer.com/forums/t/114351/how-to-temporarily-disable-your-anti-virus-firewall-and-anti-malware-programs/
Chewy

No. Try not. Do... or do not. There is no try.

#14 Bluejayjay86

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Posted 06 August 2009 - 10:41 PM

i deleted, rebooted, and did the norton scan. (which took fooorrreevver haha) but now none of the links to download the malware work for me. Well, the third one takes me to the website, but when i click the link to download it, it goes to the "server not found" page like the other ones.

thank you again so much for all of your help

#15 Blade

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Posted 06 August 2009 - 11:00 PM

Try this link: HERE

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