Posted 06 August 2009 - 09:34 AM
This is kind of a weird problem, and not sure what's going on. I was trying to connect my dad's new HP Officejet 6500 printer to his desktop. The driver installation gets to the step where you're supposed to turn on the printer and connect the USB cable. You do this, and nothing happens. My thoughts are that it would be the printer, the USB cable, or the USB ports on his desktop.
However, to help troubleshoot, I then proceeded to connect his laptop and properly install the drivers on my laptop that I had brought along. To me, this shows that it's not the printer or the cable and that it must be his USB ports. However, the weird thing is that he can still connect his iPod through his USB ports and that seems to work properly.
Any thoughts on why I can't get his computer (a 5 year old Dell with XP installed) to see the printer? I've completely run out of ideas of things to try.