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Please Help!!


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#1 jmsgld

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Posted 06 August 2009 - 06:55 AM

Thanks for reading!

Windows XP pro on Toshiba Portege

Picked up some kind of malware when connected to a network in India back in April, back in the UK now and having no joy fixing the problem.

Will only run in safemode, just freezes otherwise, or comes up with a blank screen and no icons, though can still call up task manager and launch from there.

Won't connect to internet - tried cable, wireless and internet sharing with my pda.

Memory card reader won't work, won't recognise anything via usb...

CD drive was previously not working but will now read cd's hence downloaded a load of free antivirus stuff (McAffee and MBAM previously installed but old versions so don't solve problem)
Will not allow me to install any of the antivirus stuff and MBAM won't run - tried re-naming it to no avail, there is no MBAM.exe in the program file...

Currently running "VirusScan On-Demand" - don't know if that's McAffee, Toshiba or what, just relieved something appears to be working..., 1 hour in progress approx 30%, 121 detections the majority of which start W32/Sdbot.w.. virus, can't read the rest until it finishes, with status : No Action Taken, also some Trojans Exploit-ByteVe... , Downloader.g...

Many thanks, James

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#2 Elise

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Posted 06 August 2009 - 07:06 AM

Hi jmsgld and :thumbsup: to BleepingComputer!

Please note the following, since you cant directly download things to your computer, you will have to use a flash drive. I strongly recommend you to use Flash Disinfector to prevent infecting other computers.

Please download Flash_Disinfector.exe by sUBs and save it to your desktop.
  • Double-click Flash_Disinfector.exe to run it and follow any prompts that may appear.
  • The utility may ask you to insert your flash drive and/or other removable drives. Please do so and allow the utility to clean up those drives as well.
  • Hold down the Shift key when inserting the drive until Windows detects it to keep autorun.inf from executing if it is present.
  • Wait until it has finished scanning and then exit the program.
  • Reboot your computer when done.
Note: As part of its routine, Flash_Disinfector will create a hidden folder named autorun.inf in each partition and every USB drive that was plugged in when you ran it. Do not delete this folder...it will help protect your drives from future infection by keeping the autorun file from being installed on the root drive and running other malicious files.


ATF-CLEANER
------------------
Please download ATF Cleaner by Atribune. (This program is for XP and Windows 2000 only)Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.
If you use Firefox browserClick Firefox at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
If you use Opera browserClick Opera at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program.
For Technical Support, double-click the e-mail address located at the bottom of each menu.


DR. WEB CUREIT
----------------------
Please download Dr.Web CureIt and save it to your desktop.
alternate download link
Note: The file will be randomly named (i.e. 5mkuvc4z.exe).

Scan with Dr.Web CureIt as follows:
  • Double-click on the randomly named file to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All. (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • After the Express Scan is finished, put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and uncheck "Heuristic analysis" under the "Scanning" tab, then click Apply, Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • Please be patient as this scan could take a long time to complete.
  • When the scan has finished, a message will be displayed at the bottom indicating if any viruses were found.
  • Click Select All, then choose Cure > Move incurable.
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

regards, Elise


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