I was referred here by another BC staff, DocSatan, for your help on this particular issue. My Gateway MX6426 laptop got infected with Rootkit, Virut, and Rogue virus. After an extensive support of his part, we resolved to reformat hard drive and reinstall XP.
Due to level of infection laptop is, on Safe Mode I get a "System Shutdown Error" which shuts down and restart every 60 sec. Also in Normal Mode, it hijacked desktop by an "Active Desktop Recovery", and when it finishes loading I received a blue screen large message error to shut down system because of some erros or somethig alike. In summary, I cannot run laptop normally in either mode because of this.
That was a little introduction of the current condition of my laptop.
Back on reformatting...I am not literate in the process of reformartting and reinstalltion, which I need your help with s step-by-step guidance.
Before to proceed, it is necessary to point out I don't have Windows installation CD that came with laptop-I am not sure if it did since I got this laptop used. However, I still have Windows Registration Key for this laptop which is located on a sticker on the bottom of the laptop. Can I reregister with this key that belongs to this laptop after cleaning hard drive? I can't afford to spend $100-200 on another windows XP software.
Factors to consider for this:
* OS doesnt run normally due to infection (see description above of message)
* No installation disks.
*At this moment, I am writing all this on my non-infected desktop with Internet access.
Here some system information for laptop taken from DDS log and the other from Gateway support.
DDS (Ver_09-07-30.01) - NTFSx86
Run by Owner at 18:22:47.60 on Mon 08/03/2009
Internet Explorer: 8.0.6001.18702
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.958.342 [GMT -7:00]
And this is my previous thread with another BC staff about the infection with logs included, in case you need more information.
BleepingComputer previous thread
In advance, I really thank you for all your help.
Please ask me for further information needed.
P.S. Please do not close thread if I don't reply immediately. I need to take some rest for not sleeping trying to fix this
Edited by alfasf, 06 August 2009 - 05:06 AM.