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help please!

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3 replies to this topic

#1 mudgicle3


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Posted 05 August 2009 - 10:05 PM


i let my norton lapse into non-existence and recently discovered i had tons of viruses on my computer (hp pavilion). i purchased home antivirus 2010, ran it and supposedly eliminated 26 viruses. at some point during the scan all of my icons and my taskbar disappeared, then i discovered the right-click feature wasn't working. my wallpaper was still there and i could access all of my files through hitting "control alt delete," however when i tried to run the explore.exe thing as i saw posted on a bunch of forums i initially got a message that said i did not have permission to access it, and then a little later my wallpaper disappeared (grey screen now) and when i tried the explore.exe thing again nothing happened at all. please please help me!!


Edit: Moved topic from XP to the more appropriate forum. ~ Animal

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#2 Animal


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Posted 05 August 2009 - 10:23 PM

Unfortunately I must advise you that what you 'purchased' is considered malware. If at all possible cancel the transaction with your bank.

Please read the following: Remove Home Antivirus 2010 (Uninstall Guide)

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#3 ComputerNutjob


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Posted 05 August 2009 - 10:25 PM

Animal, it appears you have beaten me to it. I was about to advise the same thing. Good luck with the removal, mudgicle3!

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#4 DaChew


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Posted 05 August 2009 - 10:27 PM

Another word of caution, this company is not one I would trust with my credit card number


Edited by DaChew, 05 August 2009 - 10:28 PM.


No. Try not. Do... or do not. There is no try.

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