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NTOSKRNL-HOOK/csrss/other infections


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#1 slotde100

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Posted 05 August 2009 - 06:30 PM

I acquired some sort of virus a couple days ago. The infected computer (which runs Vista) slowed to a stop and firefox crashed, and then I got the blue screen. Upon restarting, I first tried restarting normally. The computer wouldn't restart normally, as it would only result in a totally black screen with just the cursor. I let it go for 20-30 minutes and it was still all black. Then I started in safe mode, and got the computer to start although it took longer than normal. In safe mode, the internet doesn't work. About every three minutes, I notice two new instances of iexplore.exe active in task manager processes. One of them respawns immediately when I end the process. When I close the other one, both iexplore.exe listings go away, until respawning in about three minutes. After closing them, if I try to open internet explorer, and select restore previous session, a ton of different windows open, all with links such as:
[url=http://www.canfind.org/search/ac.php?aid=158&sid=clean12]http://www.canfind.org/search/ac.php?aid=158&sid=clean12[/url]
[url=http://www.alertsfind.com/search/ac.php?aid=158&sid=clean12]http://www.alertsfind.com/search/ac.php?ai...amp;sid=clean12[/url]
[url=http://www.fulldotfinds.com/pubac/ac.php?aid=158&sid=clean12]http://www.fulldotfinds.com/pubac/ac.php?a...amp;sid=clean12[/url]
[url=http://www.aportals.net/pubac/ac.php?aid=158&sid=clean12]http://www.aportals.net/pubac/ac.php?aid=158&sid=clean12[/url]
[url=http://www.edotfinds.com/pubac/ac.php?aid=158&sid=clean12]http://www.edotfinds.com/pubac/ac.php?aid=...amp;sid=clean12[/url]
Much of McAfee is disabled and can't be enabled, I don't know if that is due to safe mode or a virus. When I scan with McAfee, it always detects NTOSKRNL-HOOK "Generic Rootkit.d!rootkit" and says that the item was fixed, but it will still be present on the next scan.

I also believe I have another virus because there are two instances of csrss.exe listed in task manager. I looked online and removed the csrss.exe listing that was following explorer.exe in the registry and preventing explorer.exe from launching at startup, but I didn't do any more than that to remove it.

I wouldn't be surprised if there were other viruses as well. Thanks for taking the time to help. The DDS log is below:






DDS (Ver_09-07-30.01) - NTFSx86 MINIMAL
Run by Doug at 17:36:31.16 on Wed 08/05/2009
Internet Explorer: 8.0.6001.18813
Microsoft® Windows Vistaâ„¢ Home Premium 6.0.6001.1.1252.1.1033.18.2045.1492 [GMT -5:00]

SP: Windows Defender *disabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\Explorer.EXE
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
c:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\Program Files\Internet Explorer\Iexplore.exe
C:\Program Files\Internet Explorer\Iexplore.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Users\Doug\Desktop\dds.scr
C:\Users\Doug\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.com/
uWindow Title = Internet Explorer provided by Dell
uInternet Settings,ProxyOverride = *.local
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: McAfee Phishing Filter: {27b4851a-3207-45a2-b947-be8afe6163ab} - c:\progra~1\mcafee\msk\mskapbho.dll
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.6.0\bin\ssv.dll
BHO: scriptproxy: {7db2d5a0-7241-4e79-b68d-6309f01c5231} - c:\progra~1\mcafee\viruss~1\scriptsn.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.1.1309.15642\swg.dll
BHO: Google Dictionary Compression sdch: {c84d72fe-e17d-4195-bb24-76c02e2e7c4e} - c:\program files\google\google toolbar\component\fastsearch_A8904FB862BD9564.dll
BHO: CBrowserHelperObject Object: {ca6319c0-31b7-401e-a518-a07c3db8f777} - c:\program files\bae\BAE.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar.dll
uRun: [DellSupport] "c:\program files\dellsupport\DSAgnt.exe" /startup
uRun: [swg] c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe
uRun: [Aim6]
uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe
uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
mRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
mRun: [RtHDVCpl] RtHDVCpl.exe
mRun: [ISUSScheduler] "c:\program files\common files\installshield\updateservice\issch.exe" -start
mRun: [<NO NAME>]
mRun: [ECenter] c:\dell\e-center\EULALauncher.exe
mRun: [Google Desktop Search] "c:\program files\google\google desktop search\GoogleDesktop.exe" /startup
mRun: [dlcxmon.exe] "c:\program files\dell photo aio printer 926\dlcxmon.exe"
mRun: [MemoryCardManager] "c:\program files\dell photo aio printer 926\memcard.exe"
mRun: [FaxCenterServer] "c:\program files\dell pc fax\fm3032.exe" /s
mRun: [DLCXCATS] rundll32 c:\windows\system32\spool\drivers\w32x86\3\DLCXtime.dll,_RunDLLEntry@16
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [mcagent_exe] "c:\program files\mcafee.com\agent\mcagent.exe" /runkey
mRun: [NvSvc] RUNDLL32.EXE c:\windows\system32\nvsvc.dll,nvsvcStart
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [NvMediaCenter] RUNDLL32.EXE c:\windows\system32\NvMcTray.dll,NvTaskbarInit
StartupFolder: c:\users\doug\appdata\roaming\micros~1\windows\startm~1\programs\startup\onenot~1.lnk - c:\program files\microsoft office\office12\ONENOTEM.EXE
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\dellco~1.lnk - c:\program files\tm1184\controlutility\ControlUtility.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\digita~1.lnk - c:\program files\digital line detect\DLG.exe
mPolicies-system: EnableLUA = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0000-ABCDEFFEDCBC} - c:\program files\java\jre1.6.0\bin\npjpi160.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~2\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
DPF: {01016526-5E80-11D8-9E86-0007E96C65AE} - hxxps://install.charter.com/diskless/bin/ssctlsma.dll
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab
DPF: {CAFEEFAC-0016-0000-0000-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0-windows-i586.cab
Filter: x-sdch - {B1759355-3EEC-4C1E-B0F1-B719FE26E377} - c:\program files\google\google toolbar\component\fastsearch_A8904FB862BD9564.dll
AppInit_DLLs: c:\progra~1\google\google~2\GOEC62~1.DLL

================= FIREFOX ===================

FF - ProfilePath - c:\users\doug\appdata\roaming\mozilla\firefox\profiles\cn0qkoaf.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.google.com/
FF - component: c:\program files\mozilla firefox\components\GoogleDesktopMozilla.dll
FF - plugin: c:\program files\java\jre1.6.0\bin\npjava11.dll
FF - plugin: c:\program files\java\jre1.6.0\bin\npjava12.dll
FF - plugin: c:\program files\java\jre1.6.0\bin\npjava13.dll
FF - plugin: c:\program files\java\jre1.6.0\bin\npjava14.dll
FF - plugin: c:\program files\java\jre1.6.0\bin\npjava32.dll
FF - plugin: c:\program files\java\jre1.6.0\bin\npjpi160.dll
FF - plugin: c:\program files\java\jre1.6.0\bin\npoji610.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npGoogleGadgetPluginFirefoxWin.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npViewpoint.dll
FF - plugin: c:\program files\viewpoint\viewpoint media player\npViewpoint.dll
FF - plugin: c:\users\doug\appdata\roaming\mozilla\firefox\profiles\cn0qkoaf.default\extensions\moveplayer@movenetworks.com\platform\winnt_x86-msvc\plugins\npmnqmp07076007.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\

============= SERVICES / DRIVERS ===============

S2 dlcx_device;dlcx_device;c:\windows\system32\dlcxcoms.exe -service --> c:\windows\system32\dlcxcoms.exe -service [?]
S3 GoogleDesktopManager-061008-081103;Google Desktop Manager 5.7.806.10245;c:\program files\google\google desktop search\GoogleDesktop.exe [2007-7-21 29744]

=============== Created Last 30 ================

2009-08-03 20:56 <DIR> --d----- c:\program files\Trend Micro
2009-07-23 16:44 54,156 a---h--- c:\windows\QTFont.qfn
2009-07-23 16:44 1,409 a------- c:\windows\QTFont.for
2009-07-14 14:17 289,792 a------- c:\windows\system32\atmfd.dll
2009-07-14 14:17 156,672 a------- c:\windows\system32\t2embed.dll
2009-07-14 14:17 72,704 a------- c:\windows\system32\fontsub.dll
2009-07-14 14:17 10,240 a------- c:\windows\system32\dciman32.dll

==================== Find3M ====================

2009-07-21 16:52 915,456 a------- c:\windows\system32\wininet.dll
2009-07-21 16:47 109,056 a------- c:\windows\system32\iesysprep.dll
2009-07-21 16:47 71,680 a------- c:\windows\system32\iesetup.dll
2009-07-21 15:13 133,632 a------- c:\windows\system32\ieUnatt.exe
2009-06-15 17:29 4 ---shr-- c:\programdata\sysqcl0.dat
2009-06-15 17:29 4 ---shr-- c:\progra~2\sysqcl0.dat
2009-06-15 15:36 4 ---shr-- c:\programdata\sysqcl1129139270.dat
2009-06-15 15:36 4 ---shr-- c:\progra~2\sysqcl1129139270.dat
2008-06-25 04:16 174 a--sh--- c:\program files\desktop.ini
2008-06-25 04:13 143,360 a------- c:\windows\inf\infstrng.dat
2008-06-25 04:13 86,016 a------- c:\windows\inf\infstor.dat
2008-06-25 04:13 51,200 a------- c:\windows\inf\infpub.dat
2008-06-25 04:02 665,600 a------- c:\windows\inf\drvindex.dat
2008-02-06 20:35 87,608 a------- c:\users\doug\appdata\roaming\inst.exe
2008-02-06 20:35 47,360 a------- c:\users\doug\appdata\roaming\pcouffin.sys
2006-11-02 07:42 287,440 a------- c:\windows\inf\perflib\0409\perfi.dat
2006-11-02 07:42 287,440 a------- c:\windows\inf\perflib\0409\perfh.dat
2006-11-02 07:42 30,674 a------- c:\windows\inf\perflib\0409\perfd.dat
2006-11-02 07:42 30,674 a------- c:\windows\inf\perflib\0409\perfc.dat
2006-11-02 04:20 287,440 a------- c:\windows\inf\perflib\0000\perfi.dat
2006-11-02 04:20 287,440 a------- c:\windows\inf\perflib\0000\perfh.dat
2006-11-02 04:20 30,674 a------- c:\windows\inf\perflib\0000\perfd.dat
2006-11-02 04:20 30,674 a------- c:\windows\inf\perflib\0000\perfc.dat
2007-08-14 11:15 16,384 a--sh--- c:\windows\temp\cookies\index.dat
2007-08-14 11:15 32,768 a--sh--- c:\windows\temp\history\history.ie5\index.dat
2007-08-14 11:15 32,768 a--sh--- c:\windows\temp\temporary internet files\content.ie5\index.dat
2007-07-21 12:24 8,192 a--sh--- c:\windows\users\default\NTUSER.DAT

============= FINISH: 17:37:42.07 ===============

Attached Files


Edited by Orange Blossom, 05 August 2009 - 09:19 PM.
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#2 Elise

Elise

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Posted 15 August 2009 - 06:24 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#3 Orange Blossom

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Posted 21 August 2009 - 02:33 AM

Due to the lack of feedback, this Topic is now closed.

In case you still have problems, please send me a Private message to reopen this topic within the next 5 days. Beyond that point, please start a new topic.

Orange Blossom :thumbup2:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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