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Windows Antivrus pro is on my in-law's desktop


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#1 jaysnzees

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Posted 05 August 2009 - 04:20 PM

i am informed that it is a virus/malware. He is running Windows ME, I have SAS installed on his PC already as I've used it for him in the past...but Malware bytes is not compatible for Windos ME.

Do you have any other thoughts on what ican use?

Incidently, he is not able to run any programs, just get online...I was unable to run SAS the other day and I bet it still reamins the same.
I will be at his place tomorrow and hopefully can get something done for him.

basically, I need to know what I can use inplace of Malwarebytes antimalware AND what ican do to make his PC start running programs.

last week, and I posted this elsewhere but don't know how to transfer the post so you can see it, he go a msvr80.dll file not found error message and his PC will o nly get online making him unable to open programs installed on his PC.

http://www.bleepingcomputer.com/forums/ind...amp;pid=1369229

thank you
jays
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#2 boopme

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Posted 05 August 2009 - 09:21 PM

Hello lets run DrWeb.

Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download Dr.Web CureIt and save it to your desktop. DO NOT perform a scan yet.
alternate download link
Note: The file will be randomly named (i.e. 5mkuvc4z.exe).

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on the randomly named file to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All. (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • After the Express Scan is finished, put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and uncheck "Heuristic analysis" under the "Scanning" tab, then click Apply, Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • Please be patient as this scan could take a long time to complete.
  • When the scan has finished, a message will be displayed at the bottom indicating if any viruses were found.
  • Click Select All, then choose Cure > Move incurable.
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

If SUPERAntiSpyware is already installed but simply will not run, please download and run the following program to launch SUPERAntiSpyware:
RUNSAS.EXE
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