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Help with a couple of pop-ups that wont go away.


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2 replies to this topic

#1 josta

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Posted 05 August 2009 - 03:11 PM

Hi,

I have a couple of pop-ups that just won't go away. I have scanned with Trend-Micro and they still come up. Any help appreciated.

jesus parada

this is the hijackTjis Log File:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 02:18:23 p.m., on 05/08/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Safe mode

Running processes:
C:WINDOWSSystem32smss.exe
C:WINDOWSsystem32winlogon.exe
C:WINDOWSsystem32services.exe
C:WINDOWSsystem32lsass.exe
C:WINDOWSsystem32svchost.exe
C:WINDOWSsystem32svchost.exe
C:WINDOWSExplorer.EXE
C:WINDOWSsystem32ctfmon.exe
C:Program FilesTrend MicroHijackThisHijackThis.exe

R1 - HKLMSoftwareMicrosoftInternet ExplorerMain,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLMSoftwareMicrosoftInternet ExplorerMain,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLMSoftwareMicrosoftInternet ExplorerMain,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLMSoftwareMicrosoftInternet ExplorerMain,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:Program FilesCommon FilesAdobeAcrobatActiveXAcroIEHelperShim.dll
O2 - BHO: Media Access Startup - {25B8D58C-B0CB-46b0-BA64-05B3804E4E86} - C:Program FilesMedia Access Startup1.5.0.850HPIEAddOn.dll (file missing)
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:Program FilesRealRealPlayerrpbrowserrecordplugin.dll
O2 - BHO: NP Helper Class - {35B8D58C-B0CB-46b0-BA64-05B3804E4E86} - C:Program FilesInternet Saving Optimizer3.4.0.4340NPIEAddOn.dll
O2 - BHO: Trend Micro Toolbar BHO - {43C6D902-A1C5-45c9-91F6-FD9E90337E18} - C:Program FilesTrend MicroTrendSecureTISProToolbarTSToolbar.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:Program FilesMicrosoftSearch Enhancement PackSearch HelperSEPsearchhelperie.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:Program FilesMicrosoft OfficeOffice12GrooveShellExtensions.dll
O2 - BHO: Windows Live AplicaciŪn auxiliar de inicio de sesiŪn - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:Program FilesCommon FilesMicrosoft SharedWindows LiveWindowsLiveLogin.dll
O2 - BHO: System Search Dispatcher - {CDBFB47B-58A8-4111-BF95-06178DCE326D} - C:Program FilesSystem Search Dispatcher1.2.0.750ssd.dll
O2 - BHO: MSN Toolbar Helper - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:Program FilesMSNToolbar3.0.1203.0msneshellx.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:Program FilesJavajre6binjp2ssv.dll
O2 - BHO: Windows Live Toolbar Helper - {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:Program FilesWindows LiveToolbarwltcore.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:Program FilesJavajre6libdeployjqsiejqs_plugin.dll
O3 - Toolbar: Trend Micro Toolbar - {CCAC5586-44D7-4c43-B64A-F042461A97D2} - C:Program FilesTrend MicroTrendSecureTISProToolbarTSToolbar.dll
O3 - Toolbar: &Windows Live Toolbar - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:Program FilesWindows LiveToolbarwltcore.dll
O3 - Toolbar: MSN Toolbar - {1E61ED7C-7CB8-49d6-B9E9-AB4C880C8414} - C:Program FilesMSNToolbar3.0.1203.0msneshellx.dll
O4 - HKLM..Run: [ehTray] C:WINDOWSehomeehtray.exe
O4 - HKLM..Run: [ftutil2] rundll32.exe ftutil2.dll,SetWriteCacheMode
O4 - HKLM..Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM..Run: [AlwaysReady Power Message APP] ARPWRMSG.EXE
O4 - HKLM..Run: [DMAScheduler] "c:Program FilesHP DigitalMedia ArchiveDMAScheduler.exe"
O4 - HKLM..Run: [Recguard] C:WINDOWSSMINSTRECGUARD.EXE
O4 - HKLM..Run: [HPBootOp] "C:Program FilesHewlett-PackardHP Boot OptimizerHPBootOp.exe" /run
O4 - HKLM..Run: [Zune Launcher] "c:Program FilesZuneZuneLauncher.exe"
O4 - HKLM..Run: [UfSeAgnt.exe] "C:Program FilesTrend MicroInternet SecurityUfSeAgnt.exe"
O4 - HKLM..Run: [GrooveMonitor] "C:Program FilesMicrosoft OfficeOffice12GrooveMonitor.exe"
O4 - HKLM..Run: [LifeCam] "C:Program FilesMicrosoft LifeCamLifeExp.exe"
O4 - HKLM..Run: [HP Software Update] C:Program FilesHpHP Software UpdateHPWuSchd2.exe
O4 - HKLM..Run: [HPDJ Taskbar Utility] C:WINDOWSsystem32spooldriversw32x863hpztsb12.exe
O4 - HKLM..Run: [Adobe Reader Speed Launcher] "C:Program FilesAdobeReader 9.0ReaderReader_sl.exe"
O4 - HKLM..Run: [TkBellExe] "C:Program FilesCommon FilesRealUpdate_OBrealsched.exe" -osboot
O4 - HKLM..Run: [ISUSPM Startup] C:PROGRA~1COMMON~1INSTAL~1UPDATE~1ISUSPM.exe -startup
O4 - HKLM..Run: [SunJavaUpdateSched] "C:Program FilesJavajre6binjusched.exe"
O4 - HKCU..Run: [MSMSGS] "C:Program FilesMessengermsmsgs.exe" /background
O4 - HKCU..Run: [ctfmon.exe] C:WINDOWSsystem32ctfmon.exe
O4 - HKUSS-1-5-20..Run: [OE] C:Program FilesTrend MicroInternet SecurityTMAS_OETMAS_OEMon.exe (User 'Servicio de red')
O4 - HKUSS-1-5-18..Run: [OE] C:Program FilesTrend MicroInternet SecurityTMAS_OETMAS_OEMon.exe (User 'SYSTEM')
O4 - HKUS.DEFAULT..Run: [OE] C:Program FilesTrend MicroInternet SecurityTMAS_OETMAS_OEMon.exe (User 'Default user')
O4 - .DEFAULT User Startup: Pin.lnk = C:hpbinCLOAKER.EXE (User 'Default user')
O4 - .DEFAULT User Startup: PinMcLnk.lnk = C:hpbincloaker.exe (User 'Default user')
O4 - Global Startup: Actualizaciones de HP.lnk = C:Program FilesUpdates from HP9972322ProgramUpdates from HP.exe
O4 - Global Startup: HOTSYNCSHORTCUTNAME.lnk = C:Program FilesPalmHotsync.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:Program FilesHPDigital Imagingbinhpqtra08.exe
O4 - Global Startup: WinZip Quick Pick.lnk = C:Program FilesWinZipWZQKPICK.EXE
O9 - Extra button: Agregar entrada - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:Program FilesWindows LiveWriterWriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Agregar entrada en Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:Program FilesWindows LiveWriterWriterBrowserExtension.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:PROGRA~1MICROS~4Office12ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:PROGRA~1MICROS~4Office12ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:PROGRA~1MICROS~4Office12REFIEBAR.DLL
O9 - Extra button: (no name) - {B205A35E-1FC4-4CE3-818B-899DBBB3388C} - c:Program FilesCommon FilesMicrosoft SharedEncarta Search BarENCSBAR.DLL
O9 - Extra button: Ayuda para la conexiŪn - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:WINDOWSPCHEALTHHELPCTRVendorsCN=Hewlett-Packard,L=Cupertino,S=Ca,C=USIEButtonsupport.htm
O9 - Extra 'Tools' menuitem: Ayuda para la conexiŪn - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:WINDOWSPCHEALTHHELPCTRVendorsCN=Hewlett-Packard,L=Cupertino,S=Ca,C=USIEButtonsupport.htm
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:WINDOWSNetwork Diagnosticxpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:WINDOWSNetwork Diagnosticxpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:Program FilesMessengermsmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:Program FilesMessengermsmsgs.exe
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shoc...ash/swflash.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} (get_atlcom Class) - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:Program FilesMicrosoft OfficeOffice12GrooveSystemServices.dll
O18 - Protocol: tmtb - {04EAF3FB-4BAC-4B5A-A37D-A1CF210A5A42} - C:Program FilesTrend MicroTrendSecureTISProToolbarTSToolbar.dll
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:WINDOWSsystem32Ati2evxx.exe
O23 - Service: getPlus® Helper - NOS Microsystems Ltd. - C:Program FilesNOSbingetPlus_HelperSvc.exe
O23 - Service: Servicio Google Update (gupdate1ca07b775cde542) (gupdate1ca07b775cde542) - Google Inc. - C:Program FilesGoogleUpdateGoogleUpdate.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:Program FilesCommon FilesInstallShieldDriver11Intel 32IDriverT.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:Program FilesJavajre6binjqs.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:Program FilesCommon FilesLightScribeLSSrvc.exe
O23 - Service: Pml Driver HPZ12 - HP - C:WINDOWSsystem32HPZipm12.exe
O23 - Service: Security Activity Dashboard Service - Trend Micro Inc. - C:Program FilesTrend MicroTrendSecureSecurityActivityDashboardtmarsvc.exe
O23 - Service: Trend Micro Central Control Component (SfCtlCom) - Trend Micro Inc. - C:Program FilesTrend MicroInternet SecuritySfCtlCom.exe
O23 - Service: Trend Micro Unauthorized Change Prevention Service (TMBMServer) - Trend Micro Inc. - C:Program FilesTrend MicroBMTMBMSRV.exe
O23 - Service: Trend Micro Personal Firewall (TmPfw) - Trend Micro Inc. - C:Program FilesTrend MicroInternet SecurityTmPfw.exe
O23 - Service: Trend Micro Proxy Service (TmProxy) - Trend Micro Inc. - C:Program FilesTrend MicroInternet SecurityTmProxy.exe

--
End of file - 9752 bytes

Merged posts. ~ OB

Edited by Orange Blossom, 05 August 2009 - 10:05 PM.


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#2 schrauber

schrauber

    Mr.Mechanic


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Posted 14 August 2009 - 03:33 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE
regards,
schrauber

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If I've not posted back within 48 hrs., feel free to send a PM with your topic link. Thank you!

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#3 Billy O'Neal

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Posted 20 August 2009 - 09:12 PM

Due to lack of feedback, this topic has been closed.
Twitter - My statements do not establish the official position of Microsoft Corporation, and are my own personal opinion. (But you already knew that, right?)
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