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index.html files on my website hacked


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#1 Purino

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Posted 05 August 2009 - 12:41 PM

Hi all,

A popup window began appearing on my website a few days ago saying it was infected with malware and that I should go to a website to find out about the problem. I didn't click on the link, nor am I going to post it here, but it ended with .ru

Looking at my website's files in FileZilla it appeared all my index.html files had been modified on the same date, not by me. My site is new, so all the files online were just testing files and not important, all deleted now. The hosting company changed all passwords for me and mentioned I should check for keyloggers.

AVG and Malwarebytes have not found anything on my computer. A few months ago AVG did find some suspicious 'twain32' files - these were quarantined/removed and further scans by AVG and other software found nothing. However with my website being hacked in the last few weeks I'm now starting to worry if anything malicious is on my computer.

Would appreciate some advice with this.


Specs: PC running Windows XP Pro SP3 updated.

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#2 rigel

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Posted 05 August 2009 - 02:35 PM

Please download DrWeb-CureIt and save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All. (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • After the Express Scan is finished, put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and unheck "Heuristic analysis" under the "Scanning" tab, then click Apply, Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • Please be patient as this scan could take a long time to complete.
  • When the scan has finished, a message will be displayed at the bottom indicating if any viruses were found.
  • Click Select All, then choose Cure > Move incurable.
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#3 Purino

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Posted 06 August 2009 - 05:22 PM

Thanks for the help. These are the contents of the DrWeb.csv file:

SA_Euro_upd.exe;C:\Documents and Settings\Paul\Local Settings\Temp\Temporary Directory 1 for SA_Euro_1.01_COLD.zip\SA_Euro_1.01_COLD;Trojan.MulDrop.origin;Incurable.Moved.;

The file looks like it could be an update for GTA San Andreas, a game which was last used on this computer about 1 year ago, but I have no idea what it really is/was.

#4 rigel

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Posted 07 August 2009 - 07:20 AM

You are welcome...

Please download ATF Cleaner by Atribune & save it to your desktop.
alternate download link DO NOT use yet.

Please download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the
    definitions before scanning by selecting "Check for Updates". (If you encounter
    any problems while downloading the updates, manually download them from
    here and
    unzip into the program's folder.
    )
  • Under the "Configuration and Preferences", click the Preferences... button.
  • Click the "General and Startup" tab, and under
    Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner
    Options
    , make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose:
    Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp"

ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#5 Purino

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Posted 08 August 2009 - 11:33 AM

The steps above are now complete.

ATF Cleaner cleared about 800MB of temp files. Then I ran the complete scan of SuperAntiSpyware on my 2 hardrives and it didn't find anything. AVG has since also run some full scans and found nothing.

Anything else you think I should try? I'm pretty happy with the results, thanks for your help rigel.

#6 rigel

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Posted 08 August 2009 - 02:22 PM

You are welcome...

Let's run one more scan with Malwarebytes

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#7 Purino

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Posted 09 August 2009 - 04:23 PM

Here's the log:

Malwarebytes' Anti-Malware 1.40
Database version: 2587
Windows 5.1.2600 Service Pack 3

09/08/2009 22:18:09
mbam-log-2009-08-09 (22-18-09).txt

Scan type: Quick Scan
Objects scanned: 97159
Time elapsed: 6 minute(s), 2 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#8 rigel

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Posted 09 August 2009 - 07:39 PM

looks clean, but how are things running?

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#9 Purino

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Posted 10 August 2009 - 12:02 PM

Since I built this system 2 years ago it's been running perfectly, very few crashes etc.

I did have a panic after running DrWeb-CureIt - I restarted and saw a BSOD for less than a second before shutting down. I've very rarely had a BSOD on this one, so I was surprised to see it. Maybe it was caused by the way I access Safe Mode, pressing F8 has never worked because it takes me to a boot screen, so I use msconfig instead.

I did use my website's ftp on a few computers at work, so I can only assume one of them was infected, or the hacker guessed my password (it wasn't too difficult).

#10 rigel

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Posted 10 August 2009 - 12:32 PM

It doesn't appear that you were infected with anything our scanners can see. The San Andreas files could have been a false positive, or something that may have some with a games download from a year ago. Forcing a safe mode boot through MS-Config isn't recommended.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#11 Purino

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Posted 10 August 2009 - 02:18 PM

The BSOD just happened again, although to someone else this time. Could have something to do with IE8 being opened (manually) as soon as the desktop becomes visible during startup. I think I also opened IE8 when the BSOD happened to me.

Anyway, unless you can help me further with the BSOD, I think my PC is free from malware. Appreciate the help rigel :thumbsup:

#12 rigel

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Posted 10 August 2009 - 06:02 PM

You are welcome. If you like, you can post the BSOD information in the XP forum. They will help figure out what needs to be updated. :thumbsup:

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith





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