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Infected with Trojan


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13 replies to this topic

#1 kmorrissey

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Posted 04 August 2009 - 08:08 PM

Hello-

My computer is infected with some sort of Trojan. I've run Malwarebytes, which finds it (them) and either deletes immediately, quarantines, or deletes on reboot. However, every time I subsequently launch Firefox, I get 4 error messages: a MBAM termination message, 2 Malwarebytes quaratine messages stating a malicious process attempt from my Temp directory (Trojan.Agent and Trojan.Vundo), and RUNDLL message stating there's an error in the temp Trojan file.

I have screenshots of all error messages but am unsure as to how to attach them in this forum.

I'm running XP Professional Version 2002, Service Pack 3.

Any help you can offer is most appreciated.

Edited by kmorrissey, 04 August 2009 - 08:10 PM.


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#2 rigel

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Posted 04 August 2009 - 08:15 PM

Please update and rerun Malwarebytes according to these instructions.

On the Scanner tab:
  • Make sure the "Perform Full Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#3 kmorrissey

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Posted 04 August 2009 - 10:28 PM

Unfortunately, Malwarebytes failed to detect any malicious items. But my browsers continued to be hijacked.

Suggestions?

Here is the MBAM log nonetheless:

Malwarebytes' Anti-Malware 1.40
Database version: 2561
Windows 5.1.2600 Service Pack 3

8/4/2009 8:08:41 PM
mbam-log-2009-08-04 (20-08-41).txt

Scan type: Full Scan (C:\|D:\|F:\|G:\|H:\|)
Objects scanned: 236998
Time elapsed: 1 hour(s), 49 minute(s), 2 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#4 rigel

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Posted 05 August 2009 - 08:12 AM

Let's look deeper.

Please download Sophos Anti-rootkit & save it to your desktop.
alternate download link
Note: If using the vendor's download site you will be asked to register with MySophos so an email containing an activation link can be sent to your email address.

Be sure to print out and read the Sophos Anti-Rookit User Manual and Release Notes.
  • Double-click sar_15_sfx.exe to begin the installation, read the license agreement and click Accept.
  • Allow the default location of C:\Program Files\Sophos\Sophos Anti-Rootkit and click Install.
  • A message will appear "Sophos Anti-Rootkit was successfully installed. Click 'yes' to start it now". Click Yes.
  • Make sure the following are checked:
    • Running processes
    • Windows Registry
    • Local Hard Drives
  • Click Start scan.
  • Sophos Anti-Rootkit will scan the selected areas and display any suspicious files in the upper panel.
  • When the scan is complete, a pop-up screen will appear with "Rootkit Scan Results". Click OK to continue.
  • Click on the suspicious file to display more information about it in the lower panel which also includes whether the item is recommended for removal.
    • Files tagged as Removable: No are not marked for removal and cannot be removed.
    • Files tagged as Removable: Yes (clean up recommended) are marked for removal by default.
    • Files tagged as Removable: Yes (but clean up not recommended) are not marked for removal because Sophos did not recognize them. These files will require further investigation.
  • Select only items recommended for removal, then click "Clean up checked items". You will be asked to confirm, click Yes.
  • A pop up window will appear advising the cleanup will finish when you restart your computer. Click Restart Now.
  • After reboot, a dialog box displays the files you selected for removal and the action taken.
  • Click Empty list and then click Continue to re-scan your computer a second time to ensure everything was cleaned.
  • When done, go to Start > Run and type or copy/paste: %temp%\sarscan.log
  • This should open the log from the rootkit scan. Please post this log in your next reply. If you have a problem, you can find sarscan.log in C:\Documents and Settings\\Local Settings\Temp\.
Before performing an ARK scan it is recommended to do the following to ensure more accurate results and avoid common issues that may cause false detections.
  • Disconnect from the Internet or physically unplug you Internet cable connection.
  • Clean out your temporary files.
  • Close all open programs, scheduling/updating tasks and background processes that might activate during the scan including the screensaver.
  • Temporarily disable your anti-virus and real-time anti-spyware protection.
  • After starting the scan, do not use the computer until the scan has completed.
  • When finished, re-enable your anti-virus/anti-malware (or reboot) and then you can reconnect to the Internet.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#5 kmorrissey

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Posted 05 August 2009 - 12:15 PM

I ran Sophis. I have 3 hidden registry keys that are not removable, and 13 Unknown files that are removable but not recommended. How can I post a log if not given the 'Clean up checked items' option? I decided to check the box of the only Temp file (listed below) order to proceed.

Successfully deleted: Unknown hidden file (C:\Documents and Settings\Kel\Local Settings\Temp\flaE0.tmp)

I restarted and re-ran Sophis. Again, nothing recommended for removal. Here is the log:

Sophos Anti-Rootkit Version 1.5.0 © 2009 Sophos Plc
Started logging on 8/5/2009 at 8:37:56 AM
User "Kel" on computer "KELLYHOME"
Windows version 5.1 SP 3.0 Service Pack 3 build 2600 SM=0x100 PT=0x1 Win32
Info: Starting process scan.
Info: Starting registry scan.
Hidden: registry item \HKEY_USERS\S-1-5-21-1645522239-1078145449-725345543-1003\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.doc?bsession=2503520&bsession_str=session_id=2503520,user_id_pk1=5317,user_id_sos_id_pk2=1,one_time_token=AA8EF1416BA644714E75330FEF6ED994
Hidden: registry item \HKEY_USERS\S-1-5-21-1645522239-1078145449-725345543-1003\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.doc?bsession=2504772&bsession_str=session_id=2504772,user_id_pk1=5317,user_id_sos_id_pk2=1,one_time_token=5BB1D003837925DFCC9E2903D06BFF
Hidden: registry item \HKEY_USERS\S-1-5-21-1645522239-1078145449-725345543-1003\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.doc?bsession=2504772&bsession_str=session_id=2504772,user_id_pk1=5317,user_id_sos_id_pk2=1,one_time_token=5BB1D003837925DFCC9E2903D06BFF6E
Info: Starting disk scan of C: (NTFS).
Hidden: file C:\Documents and Settings\Kel\My Documents\My Software\Audition 1.5\Audition.exe
Hidden: file C:\Documents and Settings\Kel\My Documents\Virus Tools\VundoFix.exe
Hidden: file C:\Documents and Settings\Kel\My Documents\Virus Tools\OTMoveIt.exe
Hidden: file C:\Documents and Settings\Kel\Desktop\TFC.exe
Hidden: file C:\Program Files\Adobe\Audition 1.5\Audition.exe
Hidden: file C:\Program Files\McAfee\VirusScan\mvsscan.dll
Hidden: file C:\Documents and Settings\Kel\Desktop\Download VDrumLib2112_setup now(2).exe
Hidden: file C:\Program Files\Rhapsody\google_bar\GDSSetup.exe
Hidden: file C:\WINDOWS\ServicePackFiles\i386\shell32.dll
Hidden: file C:\Program Files\Common Files\Adobe\Updater\AdobeUpdaterApp.dll
Hidden: file C:\WINDOWS\$NtUninstallKB939653$\shdocvw.dll
Hidden: file C:\Program Files\Disney\Disney Online\ToontownOnline\ToontownLauncher.exe
Info: Starting disk scan of F: (NTFS).
Hidden: file F:\My Documents\My V-Drums\VDrumLi_Setup\Download VDrumLib2112_setup now.exe
Info: Starting disk scan of G: (NTFS).
Info: Starting disk scan of H: (FAT).
Stopped logging on 8/5/2009 at 9:39:42 AM

#6 rigel

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Posted 05 August 2009 - 02:23 PM

Okay... Let's follow that with Dr.Web

Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download DrWeb-CureIt and save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All. (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • After the Express Scan is finished, put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and unheck "Heuristic analysis" under the "Scanning" tab, then click Apply, Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • Please be patient as this scan could take a long time to complete.
  • When the scan has finished, a message will be displayed at the bottom indicating if any viruses were found.
  • Click Select All, then choose Cure > Move incurable.
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#7 kmorrissey

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Posted 05 August 2009 - 04:43 PM

"If prompted to dowload the Full version Free Trial, ignore and click the X to close the window." When I close the window for the free trail, the entire program terminates.

#8 rigel

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Posted 05 August 2009 - 06:40 PM

Let's try an alternate. We can try Dr.Web again shortly.

I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Check Posted Image
  • Push the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#9 kmorrissey

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Posted 05 August 2009 - 11:10 PM

ESET log:

C:\VundoFix Backups\dccdd.ini.bad Win32/Adware.Virtumonde.NEO application
C:\VundoFix Backups\fgjlm.bak1.bad Win32/Adware.Virtumonde.NEO application
C:\VundoFix Backups\fgjlm.bak2.bad Win32/Adware.Virtumonde.NEO application
C:\VundoFix Backups\fgjlm.ini.bad Win32/Adware.Virtumonde.NEO application
C:\VundoFix Backups\fgjlm.ini2.bad Win32/Adware.Virtumonde.NEO application
C:\VundoFix Backups\fgjlm.tmp.bad Win32/Adware.Virtumonde.NEO application
C:\VundoFix Backups\fmnrjdem.ini.bad Win32/Adware.Virtumonde.NEO application
C:\VundoFix Backups\yflgoqwu.ini.bad Win32/Adware.Virtumonde.NEO application
C:\WINDOWS\$NtServicePackUninstall$\ntp2.ini Win32/Adware.Virtumonde.NEO application
C:\WINDOWS\AppPatch\ntp2.ini Win32/Adware.Virtumonde.NEO application
C:\WINDOWS\system32\efhkj.bak1 Win32/Adware.Virtumonde.NEO application
C:\WINDOWS\system32\efhkj.ini2 Win32/Adware.Virtumonde.NEO application
C:\WINDOWS\system32\lIiwEq73FZalXhA.vbs VBS/Disabler.NAB trojan
C:\WINDOWS\system32\rrutv.bak1 Win32/Adware.Virtumonde.NEO application
C:\WINDOWS\system32\rrutv.ini2 Win32/Adware.Virtumonde.NEO application
C:\WINDOWS\system32\wNCXjmB.vbs VBS/Disabler.NAB trojan

#10 rigel

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Posted 06 August 2009 - 07:26 AM

Please download SmitfraudFix

Double-click SmitfraudFix.exe
Select option #1 - Search by typing 1 and press "Enter"; a text file will appear, which lists infected files (if present).
Please copy/paste the content of that report into your next reply.

Note : process.exe is detected by some antivirus programs (AntiVir, Dr.Web, Kaspersky) as a "RiskTool"; it is not a virus, but a program used to stop system processes. Antivirus programs cannot distinguish between "good" and "malicious" use of such programs, therefore they may alert the user.
http://www.beyondlogic.org/consulting/proc...processutil.htm

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#11 kmorrissey

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Posted 06 August 2009 - 08:45 AM

SmitFraudFix v2.423

Scan done at 6:38:45.54, Thu 08/06/2009
Run from C:\Documents and Settings\Kel\Desktop\SmitfraudFix
OS: Microsoft Windows XP [Version 5.1.2600] - Windows_NT
The filesystem type is NTFS
Fix run in normal mode

Process

C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\mscorsvw.exe
C:\WINDOWS\system32\CTsvcCDA.EXE
C:\Program Files\PC Tools Disk Suite\DSService.exe
C:\Program Files\Dell Photo AIO Printer 922\dlbtbmgr.exe
C:\Program Files\Creative\Sound Blaster Live! 24-bit\Surround Mixer\CTSysVol.exe
C:\Program Files\Dell Photo AIO Printer 922\dlbtbmon.exe
C:\WINDOWS\system32\Rundll32.exe
C:\Program Files\Maxtor\OneTouch\utils\Onetouch.exe
C:\WINDOWS\MXOALDR.EXE
C:\Program Files\Microsoft IntelliPoint\ipoint.exe
C:\PROGRA~1\Retrospect\Retrospect Express HD 2.5\RetroExpress.exe
C:\Program Files\McAfee.com\Agent\mcagent.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Creative\Creative ZEN\ZEN Media Explorer\CTCheck.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Creative\Sync Manager Unicode\CTSyncU.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe
C:\Program Files\Microsoft Office\OFFICE11\ONENOTEM.EXE
C:\Program Files\FolderSize\FolderSizeSvc.exe
C:\Program Files\Microsoft IntelliPoint\dpupdchk.exe
C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
C:\Program Files\McAfee\VirusScan\McShield.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\PROGRA~1\Retrospect\Retrospect Express HD 2.5\retrorun.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\M-Audio Uno\UnoInst.exe
C:\WINDOWS\system32\MsPMSPSv.exe
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\system32\wuauclt.exe
C:\PROGRA~1\McAfee\VirusScan\mcsysmon.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Java\jre6\bin\jucheck.exe
C:\PROGRA~1\Retrospect\Retrospect Express HD 2.5\retrospect.exe
C:\Program Files\Microsoft Office\Office10\OUTLOOK.EXE
C:\Documents and Settings\Kel\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Kel\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Kel\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\WINDOWS\system32\cmd.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe

hosts


C:\


C:\WINDOWS


C:\WINDOWS\system


C:\WINDOWS\Web


C:\WINDOWS\system32


C:\WINDOWS\system32\LogFiles


C:\Documents and Settings\Kel


C:\DOCUME~1\Kel\LOCALS~1\Temp


C:\Documents and Settings\Kel\Application Data


Start Menu


C:\DOCUME~1\Kel\FAVORI~1


Desktop


C:\Program Files


Corrupted keys


Desktop Components



o4Patch
!!!Attention, following keys are not inevitably infected!!!

o4Patch
Credits: Malware Analysis & Diagnostic
Code: S!Ri



IEDFix
!!!Attention, following keys are not inevitably infected!!!

IEDFix
Credits: Malware Analysis & Diagnostic
Code: S!Ri



Agent.OMZ.Fix
!!!Attention, following keys are not inevitably infected!!!

Agent.OMZ.Fix
Credits: Malware Analysis & Diagnostic
Code: S!Ri


VACFix
!!!Attention, following keys are not inevitably infected!!!

VACFix
Credits: Malware Analysis & Diagnostic
Code: S!Ri


404Fix
!!!Attention, following keys are not inevitably infected!!!

404Fix
Credits: Malware Analysis & Diagnostic
Code: S!Ri


Sharedtaskscheduler
!!!Attention, following keys are not inevitably infected!!!

SrchSTS.exe by S!Ri
Search SharedTaskScheduler's .dll


AppInit_DLLs
!!!Attention, following keys are not inevitably infected!!!

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows]
"AppInit_DLLs"="C:\\WINDOWS\\System32\\dot3dlg32.dll"
"LoadAppInit_DLLs"=dword:00000001


Winlogon
!!!Attention, following keys are not inevitably infected!!!

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon]
"Userinit"="C:\\WINDOWS\\system32\\userinit.exe,"

RK

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon]
"System"=""




DNS

Description: Intel® PRO/100 VE Network Connection - Packet Scheduler Miniport
DNS Server Search Order: 68.87.69.150
DNS Server Search Order: 68.87.85.102

HKLM\SYSTEM\CCS\Services\Tcpip\..\{2C3231BE-BD79-427D-9DBB-43A1A46A8238}: DhcpNameServer=68.87.69.150 68.87.85.102
HKLM\SYSTEM\CS1\Services\Tcpip\..\{2C3231BE-BD79-427D-9DBB-43A1A46A8238}: DhcpNameServer=68.87.69.150 68.87.85.102
HKLM\SYSTEM\CS3\Services\Tcpip\..\{2C3231BE-BD79-427D-9DBB-43A1A46A8238}: DhcpNameServer=68.87.69.150 68.87.85.102
HKLM\SYSTEM\CCS\Services\Tcpip\Parameters: DhcpNameServer=68.87.69.150 68.87.85.102
HKLM\SYSTEM\CS1\Services\Tcpip\Parameters: DhcpNameServer=68.87.69.150 68.87.85.102
HKLM\SYSTEM\CS3\Services\Tcpip\Parameters: DhcpNameServer=68.87.69.150 68.87.85.102


Scanning for wininet.dll infection


End

#12 rigel

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Posted 07 August 2009 - 07:15 AM

I tjhink your infection is beyond what our tools can handle in this forum. I think we need to move to the HJT forum where stronger removal tools can be used. Please follow this guide from step (6). Post a HJT log to the HJT forum and a Team member will be along to help you as soon as possible. You may wish to post a link back to this topic to see what was discussed thus far.

If you need any help with the guide, please let me know.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#13 kmorrissey

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Posted 08 August 2009 - 07:30 PM

I've posted a help request in the HJT forum. Thank you for your help! :thumbsup:

#14 Orange Blossom

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Posted 08 August 2009 - 08:44 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/247915/infected-and-redirected/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days, perhaps less, to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




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