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Virus/Malware Infected & can't run AV AM progs


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3 replies to this topic

#1 Tony4554

Tony4554

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Posted 04 August 2009 - 05:41 PM

I try to run Malwarebytes and SuperAntispyware and they quit running within 2 seconds.
I had the virus antivirus 2010 on there before and was able to remove it manually but I still can't run the troubleshooting software.
What can I do? Thanks

HP Pavilion zv5000 (PT276UA#ABA)
AMD Athlon 64 3200+
XP Home SP3
RAM 512MB
Wired NIC - Realtek RTL8139/810x Family Fast Ethernet NIC
Wireless - Broadcom BCM4306 802.11b/g WLAN

Included DDS text info and attached Attached zip file.


DDS (Ver_09-07-30.01) - NTFSx86
Run by Owner at 18:10:51.56 on Tue 08/04/2009
Internet Explorer: 8.0.6001.18702
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.511.283 [GMT -4:00]


============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
svchost.exe
svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\WINDOWS\System32\wltrysvc.exe
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\AGRSMMSG.exe
C:\Program Files\HPQ\Quick Launch Buttons\EabServr.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\Program Files\QuickTime\QTTask.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Hewlett-Packard\PhotoSmart\Photo Imaging\Hpi_Monitor.exe
C:\Program Files\Hewlett-Packard\PhotoSmart\HP Share-to-Web\hpgs2wnd.exe
C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
C:\Program Files\Southwest Airlines\Ding\Ding.exe
C:\PROGRA~1\HEWLET~1\PHOTOS~1\HPSHAR~1\hpgs2wnf.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Documents and Settings\Owner\Desktop\!New Folder\dds\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.com
uSearch Page = hxxp://www.google.com
uSearch Bar = hxxp://www.google.com/ie
mDefault_Search_URL = hxxp://www.google.com/ie
mSearch Page = hxxp://www.google.com
mStart Page = hxxp://www.google.com
uInternet Connection Wizard,ShellNext = iexplore
mSearchAssistant = hxxp://www.google.com
TB: ALOT Toolbar: {5aa2ba46-9913-4dc7-9620-69ab0fa17ae7} - c:\program files\alot\bin\alot.dll
TB: {1962c5bc-e475-465b-823b-133e711bceb9} - No File
TB: &Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar.dll
TB: {4982D40A-C53B-4615-B15B-B5B5E98D167C} - No File
TB: {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - No File
EB: Real.com: {fe54fa40-d68c-11d2-98fa-00c0f0318afe} - c:\windows\system32\Shdocvw.dll
EB: {e550dc77-ef3b-474f-b59c-b3e2aa1fa6a5} - No File
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [ieupdate] "c:\windows\system32\ieupdates.exe"
uRun: [swg] c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe
uRun: [SUPERAntiSpyware] c:\program files\superantispyware\SUPERAntiSpyware.exe
mRun: [AGRSMMSG] AGRSMMSG.exe
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [Cpqset] c:\program files\hpq\default settings\cpqset.exe
mRun: [eabconfg.cpl] c:\program files\hpq\quick launch buttons\EabServr.exe /Start
mRun: [RealTray] c:\program files\real\realplayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [HPDJ Taskbar Utility] c:\windows\system32\spool\drivers\w32x86\3\hpztsb09.exe
mRun: [DXDllRegExe] dxdllreg.exe
mRun: [HP Component Manager] "c:\program files\hp\hpcoretech\hpcmpmgr.exe"
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [CXMon] "c:\program files\hewlett-packard\photosmart\photo imaging\Hpi_Monitor.exe"
mRun: [Share-to-Web Namespace Daemon] c:\program files\hewlett-packard\photosmart\hp share-to-web\hpgs2wnd.exe
mRun: [Adobe Photo Downloader] "c:\program files\adobe\photoshop album starter edition\3.2\apps\apdproxy.exe"
mRun: [Symantec PIF AlertEng] "c:\program files\common files\symantec shared\pif\{b8e1dd85-8582-4c61-b58f-2f227fca9a08}\pifsvc.exe" /a /m "c:\program files\common files\symantec shared\pif\{b8e1dd85-8582-4c61-b58f-2f227fca9a08}\AlertEng.dll"
mRunOnce: [Malwarebytes' Anti-Malware] c:\program files\malwarebytes' anti-malware\mbamgui.exe /install /silent
StartupFolder: c:\docume~1\owner\startm~1\programs\startup\ding!.lnk - c:\program files\southwest airlines\ding\Ding.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\kodake~1.lnk - c:\program files\kodak\kodak easyshare software\bin\EasyShare.exe
uPolicies-explorer: ForceClassicControlPanel = 1 (0x1)
uPolicies-system: EnableProfileQuota = 1 (0x1)
IE: &AOL Toolbar search - c:\program files\aol toolbar\toolbar.dll/SEARCH.HTML
IE: &Search - http://edits.mywebsearch.com/toolbaredits/...?p=ZUxdm080YYUS
IE: E&xport to Microsoft Excel - c:\progra~1\micros~4\office11\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~4\office11\REFIEBAR.DLL
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - {FE54FA40-D68C-11d2-98FA-00C0F0318AFE} - c:\windows\system32\Shdocvw.dll
DPF: {01111F00-3E00-11D2-8470-0060089874ED} - hxxp://supportsoft.adelphia.net/sdccommon/download/tgctlins.cab
DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - hxxp://ak.exe.imgfarm.com/images/nocache/funwebproducts/ei/MyFunCardsFWBInitialSetup1.0.0.15.cab
DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} - hxxps://webdl.symantec.com/activex/symdlmgr.cab
DPF: {6F15128C-E66A-490C-B848-5000B5ABEEAC} - hxxps://h20436.www2.hp.com/ediags/dex/secure/HPDEXAXO.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {CAFEEFAC-0014-0002-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/products/plugin/autodl/jinstall-142-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_03-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0011-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_11-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0001-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_01-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0011-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {EB387D2F-E27B-4D36-979E-847D1036C65D} - hxxp://h30043.www3.hp.com/aio/en/check/qdiagh.cab?326
Handler: cetihpz - {CF184AD3-CDCB-4168-A3F7-8E447D129300} - c:\program files\hp\hpcoretech\comp\hpuiprot.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll

============= SERVICES / DRIVERS ===============

R0 pxscan;pxscan;c:\windows\system32\drivers\pxscan.sys [2009-8-4 22024]
R0 pxsec;pxsec;c:\windows\system32\drivers\pxsec.sys [2009-8-4 27656]
S1 SASKUTIL;SASKUTIL;\??\c:\program files\superantispyware\saskutil.sys --> c:\program files\superantispyware\SASKUTIL.sys [?]
S2 CSIScanner;CSIScanner;"c:\program files\prevx\prevx.exe" /service --> c:\program files\prevx\prevx.exe [?]
S2 Lavasoft Ad-Aware Service;Lavasoft Ad-Aware Service;"c:\program files\lavasoft\ad-aware\aawservice.exe" --> c:\program files\lavasoft\ad-aware\AAWService.exe [?]
S3 Symantec Core LC;Symantec Core LC;c:\program files\common files\symantec shared\ccpd-lc\symlcsvc.exe [2007-1-22 1252232]

=============== Created Last 30 ================

2009-08-04 17:10 38,160 a------- c:\windows\system32\drivers\mbamswissarmy.sys
2009-08-04 17:10 19,096 a------- c:\windows\system32\drivers\mbam.sys
2009-08-04 17:10 <DIR> --d----- c:\program files\Malwarebytes' Anti-Malware
2009-08-04 16:26 <DIR> --d----- c:\program files\Lavalys
2009-08-04 14:12 130,432 a------- c:\windows\system32\drivers\Rtnicxp.sys
2009-08-04 14:12 73,728 a------- c:\windows\system32\RtNicProp32.dll
2009-08-04 13:05 18,944 a------- c:\windows\system32\simptcp.dll
2009-08-04 13:05 18,944 a------- c:\windows\system32\dllcache\simptcp.dll
2009-08-04 11:38 <DIR> --d----- c:\docume~1\alluse~1\applic~1\SUPERAntiSpyware.com
2009-08-04 10:31 664 a------- c:\windows\system32\d3d9caps.dat
2009-08-04 09:54 27,656 a------- c:\windows\system32\drivers\pxsec.sys
2009-08-04 09:54 22,024 a------- c:\windows\system32\drivers\pxscan.sys
2009-08-04 09:54 64 a------- c:\windows\wininit.ini
2009-08-04 09:54 <DIR> --d----- c:\docume~1\alluse~1\applic~1\PrevxCSI
2009-08-04 09:53 <DIR> --d----- c:\program files\SUPERAntiSpyware
2009-08-04 09:53 <DIR> --d----- c:\docume~1\owner\applic~1\SUPERAntiSpyware.com
2009-08-03 17:54 55,640 a------- c:\windows\system32\drivers\avgntflt.sys
2009-08-03 14:56 21,504 a------- c:\windows\system32\hidserv.dll
2009-08-03 14:56 21,504 a------- c:\windows\system32\dllcache\hidserv.dll
2009-08-03 14:56 12,160 a------- c:\windows\system32\drivers\mouhid.sys
2009-08-03 14:56 12,160 a------- c:\windows\system32\dllcache\mouhid.sys
2009-08-03 14:56 10,368 a------- c:\windows\system32\drivers\hidusb.sys
2009-08-03 14:56 10,368 a------- c:\windows\system32\dllcache\hidusb.sys
2009-08-02 00:32 <DIR> --dsh--- c:\documents and settings\owner\IECompatCache
2009-08-01 23:45 1,152 a------- c:\windows\system32\windrv.sys
2009-08-01 23:44 <DIR> --d----- c:\docume~1\owner\applic~1\GetRightToGo
2009-08-01 22:49 <DIR> --d----- c:\docume~1\owner\applic~1\Malwarebytes
2009-08-01 22:49 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Malwarebytes
2009-08-01 22:23 <DIR> --dsh--- c:\documents and settings\owner\PrivacIE
2009-08-01 22:21 <DIR> --dsh--- c:\documents and settings\owner\IETldCache
2009-08-01 22:18 12,800 -------- c:\windows\system32\dllcache\xpshims.dll
2009-08-01 22:18 246,272 -------- c:\windows\system32\dllcache\ieproxy.dll
2009-08-01 22:18 <DIR> --d----- c:\windows\ie8updates
2009-08-01 22:17 101,376 -------- c:\windows\system32\dllcache\iecompat.dll
2009-08-01 22:13 <DIR> -cd-h--- c:\windows\ie8
2009-08-01 22:12 18,374 a------- c:\docume~1\alluse~1\applic~1\hydito.vbs
2009-08-01 22:12 15,888 a------- c:\windows\uhago.dll
2009-08-01 22:12 19,116 a------- c:\windows\system32\yrawo.sys
2009-08-01 22:12 18,726 a------- c:\windows\ymylifut.com
2009-08-01 22:12 17,481 a------- c:\docume~1\owner\applic~1\ledyziqi.pif
2009-08-01 22:12 17,000 a------- c:\windows\cega._dl
2009-08-01 22:12 14,228 a------- c:\docume~1\owner\applic~1\hiqicew.dat
2009-08-01 22:12 11,618 a------- c:\windows\udoni.exe
2009-08-01 22:12 10,083 a------- c:\windows\urileky.reg
2009-08-01 22:12 17,518 a------- c:\windows\cowetite.com

==================== Find3M ====================

2009-08-04 15:59 2,886 a------- c:\docume~1\owner\applic~1\wklnhst.dat
2009-07-19 18:48 11,067,392 -------- c:\windows\system32\dllcache\ieframe.dll
2009-07-19 09:18 5,937,152 -------- c:\windows\system32\dllcache\mshtml.dll
2009-07-03 13:09 915,456 a------- c:\windows\system32\wininet.dll
2009-07-03 13:09 915,456 -------- c:\windows\system32\dllcache\wininet.dll
2009-07-03 13:09 1,208,832 -------- c:\windows\system32\dllcache\urlmon.dll
2009-07-03 13:09 206,848 -------- c:\windows\system32\dllcache\occache.dll
2009-07-03 13:09 594,432 -------- c:\windows\system32\dllcache\msfeeds.dll
2009-07-03 13:09 55,296 -------- c:\windows\system32\dllcache\msfeedsbs.dll
2009-07-03 13:09 1,985,536 -------- c:\windows\system32\dllcache\iertutil.dll
2009-07-03 13:09 25,600 -------- c:\windows\system32\dllcache\jsproxy.dll
2009-07-03 13:09 184,320 -------- c:\windows\system32\dllcache\iepeers.dll
2009-07-03 13:09 386,048 -------- c:\windows\system32\dllcache\iedkcs32.dll
2009-07-03 07:01 173,056 -------- c:\windows\system32\dllcache\ie4uinit.exe
2009-06-29 12:12 133,120 a------- c:\windows\system32\dllcache\extmgr.dll
2009-06-29 07:07 13,824 -------- c:\windows\system32\dllcache\ieudinit.exe
2009-06-16 10:36 119,808 a------- c:\windows\system32\t2embed.dll
2009-06-16 10:36 81,920 a------- c:\windows\system32\fontsub.dll
2009-06-16 10:36 119,808 -------- c:\windows\system32\dllcache\t2embed.dll
2009-06-16 10:36 81,920 -------- c:\windows\system32\dllcache\fontsub.dll
2009-06-03 15:09 1,291,264 a------- c:\windows\system32\quartz.dll
2009-06-03 15:09 1,291,264 -------- c:\windows\system32\dllcache\quartz.dll
2009-05-07 11:32 345,600 a------- c:\windows\system32\localspl.dll
2009-05-07 11:32 345,600 -------- c:\windows\system32\dllcache\localspl.dll
2004-08-04 04:00 94,784 ---sh--- c:\windows\twain.dll
2008-04-13 20:12 50,688 ---sh--- c:\windows\twain_32.dll
2008-04-13 20:11 1,028,096 a--sh--- c:\windows\system32\mfc42.dll
2008-04-13 20:12 57,344 a--sh--- c:\windows\system32\msvcirt.dll
2008-04-13 20:12 413,696 a--sh--- c:\windows\system32\msvcp60.dll
2008-04-13 20:12 343,040 a--sh--- c:\windows\system32\msvcrt.dll
2008-04-13 20:12 551,936 a--sh--- c:\windows\system32\oleaut32.dll
2008-04-13 20:12 84,992 a--sh--- c:\windows\system32\olepro32.dll
2008-04-13 20:12 11,776 a--sh--- c:\windows\system32\regsvr32.exe
2008-08-27 16:40 32,768 a--sh--- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008082720080828\index.dat

============= FINISH: 18:11:24.65 =============== :thumbup2:

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#2 Tony4554

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Posted 09 August 2009 - 10:13 AM

:thumbup2: My other post in hardware was replied to and closed by Orange Blossum saying to wait a couple days for someone to reply to my request. That was on Aug 4 so I guess no one has any input after looking at the displayed log. The attached file wasn't downloaded from what I could see. Thanks anyway It would probably be best to just rebuild it.

===========

Hello

Not just a couple days, several days.

While we understand your frustration at having to wait, please note that Bleeping Computer deals with several hundred requests for assistance such as yours on a daily basis. As a result, our backlog is quite large as are other comparable sites that help others with malware issues. Although our HJT Team members work on hundreds of requests each day, they are all volunteers who work logs when they can and are able to do so. No one is paid by Bleeping Computer for their assistance to our members.

Further, our malware removal staff is comprised of team members with various levels of skill and expertise to deal with thousands of malware variants, some more complex than others. Although we try to take DDS/HJT logs in order (starting with the oldest), it is often the skill level of the particular helper and sometimes the operating system that dictates which logs get selected first. Some infections are more complicated than others and require a higher skill level to remove. Without that skill level attempted removal could result in disastrous results. In other instances, the helper may not be familiar with the operating system that you are using, since they use another. In either case, neither of us want someone to assist you who is not familiar with your issue and attempt to fix it.

We ask that once you have posted your log and are waiting, please DO NOT "bump" your thread or make further replies until it has been responded to by a member of the HJT Team. The reason we ask this or do not respond to your requests is because that would remove you from the active queue that Techs and Staff have access to. The malware staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response, there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

That is why I have made an edit to your last post, instead of a reply. Please do not multiple post here, as that only pushes you further down the queue and causes confusion to the staff.

Please be patient. It may take a few more days to get a response but your log will be reviewed and answered as soon as possible.

Thank you for understanding.

Orange Blossom ~ forum moderator

Edited by Orange Blossom, 13 August 2009 - 04:20 PM.


#3 suebaby41

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Posted 14 August 2009 - 01:51 PM

Welcome to the BleepingComputer Forums.

Since it has been a few days since you scanned your computer with HijackThis, we will need a new HijackThis log. If you have not already downloaded Random's System Information Tool (RSIT), please download Random's System Information Tool (RSIT) by random/random which includes a HijackThis log and save it to your desktop. If you have RSIT already on your computer, please run it again.
  • Double click on RSIT.exe to run RSIT.
  • Click Continue at the disclaimer screen.
  • Please post the contents of log.txt.
Thank you for your patience.

Please see Preparation Guide for use before posting about your potential Malware problem.

If you have already posted this log at another forum or if you decide to seek help at another forum, please let us know. There is a shortage of helpers and taking the time of two volunteer helpers means that someone else may not be helped.

Please post your HijackThis log as a reply to this thread and not as an attachment. I am always leery of opening attachments so I always request that HijackThis logs are to be posted as a reply to the thread. I do not think that you are attaching anything scary but others may do so.

While we are working on your HijackThis log, please:
  • Reply to this thread; do not start another!
  • Do not make any changes on your computer during the cleaning process or download/add programs on your computer unless instructed to do so.
  • Do not run any other tool until instructed to do so!
  • Let me know if any of the links do not work or if any of the tools do not work.
  • Tell me about problems or symptoms that occur during the fix.
  • Do not run any other programs or open any other windows while doing a fix.
  • Ask any questions that you have regarding the fix(es), the infection(s), the performance of your computer, etc.
Thanks.
You don't stop laughing when you get old; you get old when you stop laughing.
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No reply within 5 days will result in your topic being closed. If you need more time, please let me know by posting in this topic so that your topic will not be closed.

#4 suebaby41

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Posted 22 August 2009 - 03:24 PM

This subject is now closed. If you need this topic reopened, please contact a member of the HJT Team and we will reopen it for you. Include the address of this thread in your request. If you should have a new issue, please start a new topic. This applies only to the original topic starter. Everyone else please begin a New Topic.
You don't stop laughing when you get old; you get old when you stop laughing.
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No reply within 5 days will result in your topic being closed. If you need more time, please let me know by posting in this topic so that your topic will not be closed.




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