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Windows malicious removal software tool has screwed up my entire computer

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#1 BrendelxD


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Posted 04 August 2009 - 04:17 PM

Hi. I am a first time user, so be gentle. I woke uo this morning and walked to my computer, only to see Windows Antivirus Pro on my desktop, telling me "Youre computer is infected. Download our software to fix this." I've had these types of infections, but nothing that Malwarebytes' Anti-Malware couldn't fix. I try to open anything, it'll tell me that everything is infected. So I opened Windows Task Manager and ended the process. But it would come up every 10 seconds, which was no big deal, as I could still acess everything. uTorrent is left runnign for some reason, as well as PeerGuardian. So I opened Firefox, and I looked for a solution. But theres some stupid virus for my web browser too. It bringsmem to Windows Antivirus software website, and it brings me t other websites, sometimes porn sites, sometimes handyman websites. So now that I knew I could get past it, I tried MBAM, but nothing happened. I tried HiJackThis, didn't work. I scanned with AVG, nothing happened. So I looked on Firefox again, and I found one made by Microsoft. It's called Microsoft Malicious Software Removal tool. So I figured since it's made by microsoft, it would be pretty safe and trustworthy. So I downloaded it. It installed and scanned. So it said "All infections and malicious software have been removed." So I restarted my computer, because the antivirus program was still up. When it rebooted, I noticed that nothign was loading. So I tried Firefox, and all I got was "This Program's access has been denied". Everything on my computer, and I mean everything was blocked. AVG, Firefox, System Restore, every program.The only thing I found out I could access was my Quick Launch folder i coincidentallyhave on my desktop. O I could now look through my quick launch, trying to access things through there. I found System restore, and I tried the "Scan through AVG" option, and luckily AVG opened. So I tried a qucik scan, and it found 4 infections, and it said something like "Rogue.Scan" something. So I sent them to the vault and I tried restarting my computer. When it rebooted, everythig was the same. I figured out of curiosity, I would try and play a movie. And it worked! So i tried other programs, and the "Open With" option came up. I don't understand this one. I click Firefox, and it says "Open With:" and it shows firefox. So Firefox opens, and it wants me to install a link to Firefox. I try System Restore, and it says "Choose the program you want to use to open this file" and I don't know what to do at this point. I don't know where to find System Restore just going through the files. Have I completely screwed up my computer to the point of a reformat, or is this fixable?

Any help is greatly, greatly appreciated.

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#2 boopme


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Posted 04 August 2009 - 04:53 PM

Hello, I am moving this from XP to the Am I Infecred forum. I hope we can run this.
Next run MBAM (MalwareBytes):

NOTE: Before saving MBAM please rename it to zztoy.exe....now save it to your desktop.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
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