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Misc Computer issues on sister's PC - suspecting virus/malware


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#1 ggChewy

ggChewy

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Posted 03 August 2009 - 07:56 PM

My sister's computer is having slow performance and is frequently getting pop-ups from various "anti-virus" programs. I have that in quotes because she's suspecting that the pop-ups could be originating from the virus/malware itself. I can't work on the computer directly and don't know enough to help much remotely. Hoping that you guys can assist. Thanks for taking a look!!

-------------------------------------------------------------------------------------------------------------------


DDS (Ver_09-07-30.01) - NTFSx86
Run by Erin at 18:38:53.90 on 2009-08-02
Internet Explorer: 7.0.5730.11
Microsoft Windows XP Home Edition 5.1.2600.2.1252.1.1033.18.478.82 [GMT -6:00]

AV: CyberDefender Internet Security *On-access scanning enabled* (Updated) {26C4B7A9-1EEC-448F-AE1C-4C50F3DD89E0}
AV: AVG Anti-Virus Free *On-access scanning disabled* (Updated) {17DDD097-36FF-435F-9E1B-52D74245D6BF}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\WINDOWS\system32\taskswitch.exe
C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\PROGRA~1\MYWEBS~1\bar\1.bin\m3SrchMn.exe
C:\PROGRA~1\MYWEBS~1\bar\1.bin\mwsoemon.exe
C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\MySpace\IM\MySpaceIM.exe
C:\Program Files\SanDisk\SanDisk TransferMate\SD Monitor.exe
C:\Program Files\OpenOffice.org 2.1\program\soffice.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\Program Files\OpenOffice.org 2.1\program\soffice.BIN
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\WINDOWS\system32\slserv.exe
C:\PROGRA~1\AVG\AVG8\avgemc.exe
C:\Program Files\AVG\AVG8\avgcsrvx.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Windows Live\Toolbar\wltuser.exe
C:\PROGRA~1\AVG\AVG8\avgnsx.exe
C:\Program Files\internet explorer\iexplore.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Documents and Settings\Erin\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.yahoo.com/
uSearchMigratedDefaultURL = hxxp://windowsisearch.com/search?q={searchTerms}
uSearch Bar = hxxp://safesearch.cyberdefender.com/smallsearch.html
mSearchMigratedDefaultURL = hxxp://windowsisearch.com/search?q={searchTerms}
uURLSearchHooks: H - No File
uURLSearchHooks: H - No File
uURLSearchHooks: H - No File
uURLSearchHooks: MyIdentityDefender: {a26503fe-b3b8-4910-a9dc-9cbd25c6b8d6} - c:\documents and settings\erin\local settings\application data\cyberdefender\cdmyidd.dll
uURLSearchHooks: N/A: {00a6faf6-072e-44cf-8957-5838f569a31d} - c:\program files\mywebsearch\bar\1.bin\MWSSRCAS.DLL
BHO: MyWebSearch Search Assistant BHO: {00a6faf1-072e-44cf-8957-5838f569a31d} - c:\program files\mywebsearch\bar\1.bin\MWSSRCAS.DLL
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: mwsBar BHO: {07b18ea1-a523-4961-b6bb-170de4475cca} - c:\program files\mywebsearch\bar\1.bin\MWSBAR.DLL
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg8\avgssie.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO: Search Helper: {6ebf7485-159f-4bff-a14f-b9e3aac4465b} - c:\program files\microsoft\search enhancement pack\search helper\SEPsearchhelperie.dll
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: MyIdentityDefender: {a26503fe-b3b8-4910-a9dc-9cbd25c6b8d6} - c:\documents and settings\erin\local settings\application data\cyberdefender\cdmyidd.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\googletoolbar1.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\3.1.807.1746\swg.dll
BHO: Windows Live Toolbar Helper: {e15a8dc0-8516-42a1-81ea-dc94ec1acf10} - c:\program files\windows live\toolbar\wltcore.dll
TB: &Windows Live Toolbar: {21fa44ef-376d-4d53-9b0f-8a89d3229068} - c:\program files\windows live\toolbar\wltcore.dll
TB: My Web Search: {07b18ea9-a523-4961-b6bb-170de4475cca} - c:\program files\mywebsearch\bar\1.bin\MWSBAR.DLL
TB: MyIdentityDefender: {a26503fe-b3b8-4910-a9dc-9cbd25c6b8d6} - c:\documents and settings\erin\local settings\application data\cyberdefender\cdmyidd.dll
TB: &Google: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\googletoolbar1.dll
TB: {4982D40A-C53B-4615-B15B-B5B5E98D167C} - No File
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} -
TB: {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - No File
uRun: [MsnMsgr] "c:\program files\windows live\messenger\MsnMsgr.Exe" /background
uRun: [swg] c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [AdobeUpdater] c:\program files\common files\adobe\updater5\AdobeUpdater.exe
uRun: [MySpaceIM] c:\program files\myspace\im\MySpaceIM.exe
uRun: [DriverCure] c:\program files\paretologic\drivercure\DriverCure.exe -scan
uRun: [MyWebSearch Email Plugin] c:\progra~1\mywebs~1\bar\1.bin\mwsoemon.exe
uRun: [CyberDefender Early Detection Center] "c:\program files\cyberdefender\antispyware\cdas10c.exe" /minimize
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [nwiz] nwiz.exe /install
mRun: [NvMediaCenter] RUNDLL32.EXE c:\windows\system32\NvMcTray.dll,NvTaskbarInit
mRun: [High Definition Audio Property Page Shortcut] HDAShCut.exe
mRun: [SoundMAXPnP] c:\program files\analog devices\core\smax4pnp.exe
mRun: [CoolSwitch] c:\windows\system32\taskswitch.exe
mRun: [NeroFilterCheck] c:\program files\common files\ahead\lib\NeroCheck.exe
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [AVG8_TRAY] c:\progra~1\avg\avg8\avgtray.exe
mRun: [MyWebSearch Plugin] rundll32 c:\progra~1\mywebs~1\bar\1.bin\M3PLUGIN.DLL,UPF
mRun: [My Web Search Bar Search Scope Monitor] "c:\progra~1\mywebs~1\bar\1.bin\m3SrchMn.exe" /m=2 /w /h
mRun: [MyWebSearch Email Plugin] c:\progra~1\mywebs~1\bar\1.bin\mwsoemon.exe
dRun: [MySpaceIM] c:\program files\myspace\im\MySpaceIM.exe
StartupFolder: c:\docume~1\erin\startm~1\programs\startup\openof~1.lnk - c:\program files\openoffice.org 2.1\program\quickstart.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\monitor.lnk - c:\program files\sandisk\sandisk transfermate\SD Monitor.exe
IE: &Search - http://edits.mywebsearch.com/toolbaredits/...?p=ZJxdm268UIUS
IE: Add to Windows &Live Favorites - http://favorites.live.com/quickadd.aspx
IE: {10F055B8-F443-4adf-948A-EC551E9DBCE4} - c:\documents and settings\erin\start menu\programs\ultimatebet\UltimateBet.lnk
IE: {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files\windows live\writer\WriterBrowserExtension.dll
IE: {C5428486-50A0-4a02-9D20-520B59A9F9B3} - {A16AD1E9-F69A-45af-9462-B1C286708842}
Trusted Zone: turbotax.com
DPF: Microsoft XML Parser for Java - file:///C:/WINDOWS/Java/classes/xmldso.cab
DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} - hxxp://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab
DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - hxxp://ak.exe.imgfarm.com/images/nocache/funwebproducts/ei-4/ZwinkyInitialSetup1.0.1.1.cab
DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} - c:\program files\yahoo!\common\yinsthelper.dll
DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} - hxxp://by106fd.bay106.hotmail.msn.com/resources/MsnPUpld.cab
DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} - hxxp://download.bitdefender.com/resources/scanner/sources/en/scan8/oscan8.cab
DPF: {8B6193F1-837F-11D4-89E6-0050DA666184} - hxxp://download.solitaire.com/download/solitaire.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
DPF: {9600F64D-755F-11D4-A47F-0001023E6D5A} - hxxp://web1.shutterfly.com/downloads/Uploader.cab
DPF: {C02226EB-A5D7-4B1F-BD7E-635E46C2288D} - hxxp://a.download.toontown.com/sv1.0.33.7/ttinst.cab
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg8\avgpp.dll
Notify: avgrsstarter - avgrsstx.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
LSA: Notification Packages = scecli

============= SERVICES / DRIVERS ===============

R1 AvgLdx86;AVG Free AVI Loader Driver x86;c:\windows\system32\drivers\avgldx86.sys [2008-9-15 335752]
R1 AvgMfx86;AVG Free On-access Scanner Minifilter Driver x86;c:\windows\system32\drivers\avgmfx86.sys [2007-3-1 27784]
R1 AvgTdiX;AVG Free8 Network Redirector;c:\windows\system32\drivers\avgtdix.sys [2008-9-15 108552]
R2 avg8emc;AVG Free8 E-mail Scanner;c:\progra~1\avg\avg8\avgemc.exe [2008-9-15 907032]
R2 avg8wd;AVG Free8 WatchDog;c:\progra~1\avg\avg8\avgwdsvc.exe [2008-9-15 298776]
R2 fssfltr;FssFltr;c:\windows\system32\drivers\fssfltr_tdi.sys [2009-6-13 55152]
R2 IntuitUpdateService;Intuit Update Service;c:\program files\common files\intuit\update service\IntuitUpdateService.exe [2008-10-10 13088]
R2 SeaPort;SeaPort;c:\program files\microsoft\search enhancement pack\seaport\SeaPort.exe [2009-5-19 240512]
S2 MyWebSearchService;My Web Search Service;c:\progra~1\mywebs~1\bar\1.bin\mwssvc.exe [2009-7-17 28762]
S3 CDAVFS;CDAVFS;c:\windows\system32\drivers\CDAVFS.sys [2009-7-18 67424]
S3 fsssvc;Windows Live Family Safety;c:\program files\windows live\family safety\fsssvc.exe [2009-2-6 533360]
S4 OneStepSearch Service;OneStepSearch Service;"c:\program files\onestep\onestep.exe" "c:\program files\onestep\onestep.dll" service --> c:\program files\onestep\onestep.exe [?]

=============== Created Last 30 ================

2009-07-29 07:23 74 a------- c:\windows\st_affiliate.ini
2009-07-19 03:00 <DIR> --d----- c:\program files\Microsoft CAPICOM 2.1.0.2
2009-07-18 18:19 64 a------- c:\windows\av_affiliate.ini
2009-07-18 18:18 64 a------- c:\windows\as_affiliate.ini
2009-07-18 18:18 67,424 a------- c:\windows\system32\drivers\CDAVFS.sys
2009-07-18 18:18 <DIR> --d----- c:\program files\CyberDefender
2009-07-18 18:03 388,608 a------- c:\windows\system32\CF27116.exe
2009-07-17 17:13 <DIR> --d----- c:\docume~1\erin\applic~1\FunWebProducts
2009-07-17 17:13 28,672 a------- c:\windows\system32\f3PSSavr.scr
2009-07-17 17:13 <DIR> --d----- c:\program files\MyWebSearch
2009-07-17 17:12 <DIR> --d----- c:\program files\FunWebProducts

==================== Find3M ====================

2009-07-03 09:27 335,752 a------- c:\windows\system32\drivers\avgldx86.sys
2009-06-29 10:12 827,392 a------- c:\windows\system32\wininet.dll
2009-06-29 10:12 78,336 a------- c:\windows\system32\ieencode.dll
2009-06-29 10:12 17,408 a------- c:\windows\system32\corpol.dll
2009-06-16 08:55 119,808 a------- c:\windows\system32\t2embed.dll
2009-06-16 08:55 82,432 a------- c:\windows\system32\fontsub.dll
2009-06-03 13:24 1,291,264 a------- c:\windows\system32\quartz.dll
2009-05-09 08:40 11,952 a------- c:\windows\system32\avgrsstx.dll
2009-05-07 09:44 344,064 a------- c:\windows\system32\localspl.dll

============= FINISH: 18:39:20.17 ===============

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#2 DocSatan

DocSatan

    Bleepin' Wanna-Be


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Posted 13 August 2009 - 07:44 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

#3 Billy O'Neal

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Posted 20 August 2009 - 09:14 PM

Due to lack of feedback, this topic has been closed.
Twitter - My statements do not establish the official position of Microsoft Corporation, and are my own personal opinion. (But you already knew that, right?)
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