Guys, all of a sudden it does not see the cd rom. It does not show up in Explore as a recognized drive; I see:
Hard Disk Drives (2) -
Local Disk (C:)and Recovery (D:)
plus Other (2) -
My Sharing Folders and Nokia Phone Browser.
When I look at Device Manager I do not see a line called DVD/CD Rom drives; I believe it should be just below Display Adapters and above IDE ATA/ATAPI controllers but it is not there.
I do have a yellow exclamation mark at Network adapters. It shows yellow on isatap (BEC8CEA7-229C-4564-87CA-9342EA2768444) and says: "This device is not working properly because Windows cannot load the drivers required for this device. (Code 31); Click 'Check for solutions' to send data about this device to Microsoft and to see if there is a solution available." I clicked Solutions and got nothing from Microsoft; also when I searched for a better driver I found that the current driver dated 6/21/2006 is correct.
However when I looked this up on Microsoft help, it said that in this instance the yellow ! meant nothing and the device would work properly. (I tried to delete and reinstall this driver. When I deleted it, I was reduced from three to two network adapters and could not figure out how to re-install this isatap driver. So I rebooted thinking it would reinstall itself - wrong. It went through the Windows screen, then gave me a blue screen saying I had a critical error, Windows had shut down to protect the computer, and if this was the first time, then reboot or if not you are toast. Upon reboot it did not automatically reload the driver - thought it was supposed to do that. Of course I do not know whether this adapter is for the cd rom or not. On second thought the icon next to isatap looks like a monitor and not a cd drive so I doubt this has anything to do with the cd rom. Barking up the wrong tree?
So I used System Restore and it rebooted OK with still no cd rom recognized. I did notice that Napster had recently been deleted (daughter's computer) and maybe that was the last time the laptop recognized the cd rom. I used Windows Fix It automatic program - but that did no good. Used the one for - computer does not see cd rom and gives a Code 31 message. Microsoft says that a conflict in registry causes this problem and the Fix It button was supposed to clear it up but no work. Microsoft also mentioned that installing a new cd burning software could cause the problem - so maybe deleting Napster caused this problem???
Again in brief - laptop does not see the cd rom, DVD/CD rom line does not appear anywhere in Device Drivers.
It worked perfectly for one year. So what do I do now? Appreciate your help.
Edited by tyl604, 03 August 2009 - 07:08 PM.