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Two problems really-McAfee won't stay open and I believe I have a bug of some sort

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#1 TammyFP


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Posted 03 August 2009 - 07:00 PM


This problem began a while back when my McAfee expired. The day it expired, before I downloaded more protection, I opened two email from two family members. Both had video clips and I played both videos. I don't know which one had the bug attached (or if either did) but after going through email and doing some stuff on Facebook (Facebook prior to email) I suddenly lost my background picture and it was replaced with a poorly written warning message (bad english/writing) stating my computer was at risk for Spyware and malicious... You get the drift. It immediately gave a pop-up to buy some "protection" against such malicious software/intrusions. Well, I knew (aside from the poor writing) that this was horse crap because I've heard of this scam before and I knew that my system was now under attack. I downloaded Norton's 360 30 day trial until I could figure out why my free McAfee through Comcast wasn't allowing me to download. I finally got that crap off my computer after much work with Norton and some work of my own. (No, I'm not a computer geek and probably know less than a fragment of what you all know here.) But, somehow I vanquished the demons. So I thought anyway...

The Norton expired and that day I tried to download the McAfee once again. On the first attempt it did not download successfully. It did, however, start up a new problem. I don't know if there is a correlation/connection or not, but at that time is when I started to get this little pop-up window saying (I do not recall verbatim) that there is some sort of "DCOM" problem or "server" problem, yada, yada, "windows will shut down in" and it shows a count-down clock that initializes with 1:00minute exactly. It will allow just enough time for McAfee to be accessed (sometimes) and other times not. Today, however, I tried to access McAfee and it would "show up" on my screen for about one second then it would just go away. I can not bring it up long enough to run it. The good thing is that (for some reason) the shut down sequence did not start and shut me down after I manually shut the computer off this time. This happens from time to time. What is going on?


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#2 Computer Pro

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Posted 04 August 2009 - 04:13 PM

Hello and welcome to Bleeping Computer.

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Lets take a look with Malwarebytes

Please download Malwarebytes' Anti-Malware from here:
Please rename the file BEFORE downloading to zztoy.exe instead of mbam-setup.exe

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

Double Click zztoy.exe to install the application.
* Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select "Perform Full Scan", then click Scan.
* The scan may take some time to finish,so please be patient.
* When the scan is complete, click OK, then Show Results to view the results.
* Make sure that everything is checked, and click Remove Selected.
* When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
* The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
* Copy&Paste the entire MBAM report (even if it does not find anything) in your next reply

Extra Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.

If Malwarebytes won't install or run

Some types of malware will disable MBAM and other security tools. If MBAM will not install, try renaming it. Right-click on the mbam-setup.exe file and change the .exe extension to .bat, .com, .pif, or .scr and then double-click on it to run.

If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe and change the .exe as noted above. Then double-click on it to run.
Computer Pro

#3 Edward_Stream


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Posted 05 August 2009 - 04:45 AM

The solution to your problem. the no1 is easy. uninstall it. and try bitdefender 2009. the same thing i did too. passed from mcafee to bitdefender and the differences were quite big. the most important one is that it protected much better my pc.

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