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Home Antivirus 2010


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#1 yogagirl

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Posted 03 August 2009 - 04:08 PM

Referred from here: http://www.bleepingcomputer.com/forums/t/246524/home-antivirus-2010-removal-help/ ~ OB

No matter what I do - I cannot remove this stuff! My son has this on his PC and it will not allow me to do anything that the removal instructions tell me to do...

such as - I cannot do regedit and when I run removal tools, I get kicked out of them. Yikes!





File is attached

Attached Files


Edited by Orange Blossom, 03 August 2009 - 10:35 PM.


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#2 sempai

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Posted 04 August 2009 - 06:49 AM

Hello yogagirl my name is Sempai and welcome to Bleeping Computer.

*We apologize for the delay. Forum have been busy.

*I want you to understand that I'm still a trainee here. I will be working with my Coach who will approve all my instructions before posting them to you, so there's a possibility to have some delays in my responses. But the good part is, there are two people reviewing your problem instead of one.

*It is important not to make any further changes or run any other tools unless instructed to. This may hinder the cleaning process of your machine.

*You must reply within 5 days otherwise this topic will be closed.


Your log will be analyzed and you will be instructed on what to do next as soon as possible.


Regards,
~Semp :thumbup2:

~Semp

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You can help me continue the fight against malware by making a donation, Thank you.

If I am helping you and I didn't reply within 48 hours... Please send me a private message.
Topics that are not replied within 5 days will be close. Please don't PM asking for support, post on the Forums instead.

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#3 yogagirl

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Posted 04 August 2009 - 07:11 AM

Thank you.... My machine is completely hosed! It will not allow registry edit or anything. If I try and run mbam... it just kicks me out. This is the worst I have ever seen. Hopefully you can help.

#4 sempai

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Posted 04 August 2009 - 05:15 PM

Hello yogagirl,

1. I do not recommend that you have more than one anti virus product installed and running on your computer at a time.

The reason for this is that if both products have their automatic (Real-Time) protection switched on, then those products which do not encrypt the virus strings within them can cause other anti virus products to cause "false alarms". It can also lead to a clash as both products fight for access to files which are opened again this is the resident/automatic protection. In general terms, the two programs may conflict and cause:
1) False Alarms: When the anti virus software tells you that your PC has a virus when it actually doesn't.
2) System Performance Problems: Your system may lock up due to both products attempting to access the same file at the same time.
Therefore please go to add/remove in the control panel and remove either AVG or CA Anti virus.

For AVG removal tool click HERE.
CA antivirus removal instruction HERE.


2. Your log(s) show that you are using so called peer-to-peer or file-sharing programmes (in your case Limewire and utorrent).

These programmes allow to share files between users as the name(s) suggest. In today's world the cyber crime has come to an enormous dimension and any means is used to infect personal computers to make use of their stored data or machine power for further propagation of the malware files. A popular means is the use of file-sharing tools as a tremendous amount of prospective victims can be reached through it.

It is therefore possible to be infected by downloading manipulated files via peer-to-peer tools and thus suggested to be used with intense care. Some further readings on this subject, along the included links, are as follows: "File-Sharing, otherwise known as Peer To Peer" and "Risks of File-Sharing Technology."

It is also important to note that sharing entertainment files and proprietary software infringes the copyright laws in many countries over the world and you are putting yourself at risk of being indicted through organisations watching over the rights of the authors of such files (i.e. the RIAA for music files, or the MPAA for movie files in the USA) or the authors of the files themselves.

Naturally there are also legal ways to use these services, such as downloading Linux distributions or office suites such as "Open Office."


3. We need to download and run ComboFix (by sUBs)

Download Combofix from any of the links below, and save it to your desktop.

Link 1
Link 2

  • Temporary disable your anti-virus and anti-malware programs so they do not interfere with the running of ComboFix. Refer to this page if you are not sure how.
  • Close any open windows, including this one.
  • Double click on ComboFix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • If you did not have it installed, you will see the prompt below. Choose YES.
Posted Image
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note**:

*If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.
*The Windows Recovery Console will allow you to boot up into a special recovery (repair) mode. This allows us to more easily help you
should your computer have a problem after an attempted removal of malware. It is a simple procedure that will only take a few moments of your time.

  • Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:
Posted Image
  • Click on Yes, to continue scanning for malware.
  • When finished, it will produce a report for you. Please post the contents of the log (C:\ComboFix.txt).
Leave your computer alone while ComboFix is running.
ComboFix will restart your computer if malware is found; allow it to do so.


Note: Please Do NOT mouseclick combofix's window while its running because it may call it to stall.


Warning!

This tool is not a toy and not for everyday use.
ComboFix SHOULD NOT be used unless requested by a forum helper, *** If your are not the topic starter DO NOT run this tool as it could cause irreversible damage to your computer.


If you need help, see this link:
http://www.bleepingcomputer.com/combofix/how-to-use-combofix


4. Please create a fresh DDS log. Post the DDS.text and attach the attached.text created by DDS together with the combofix log.



~Semp :thumbup2:

~Semp

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You can help me continue the fight against malware by making a donation, Thank you.

If I am helping you and I didn't reply within 48 hours... Please send me a private message.
Topics that are not replied within 5 days will be close. Please don't PM asking for support, post on the Forums instead.

Member of UNITE (Unified Network of Instructors and Trained Eliminators) 


#5 yogagirl

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Posted 05 August 2009 - 06:37 AM

Oh MY!!! Combofix starts to run and gets shut down immediately!!! Please help!!! I need help now, 24 hours is way to long for a reply. Is there someone that can help me during the daytime??

#6 yogagirl

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Posted 05 August 2009 - 07:32 AM

HELLO???????? I NEED HELP HERE!!! The combo fix won't download to another of my computers.... What seems to be the problem?

#7 yogagirl

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Posted 05 August 2009 - 04:13 PM

Yeah - well thanks anyway. I decided to reload windows & all else.... That seemed faster.

#8 kahdah

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Posted 05 August 2009 - 05:51 PM

Since this issue appears to be resolved ... this Topic has been closed.

If your the topic starter, and need this topic reopened, please contact me via pm with the address of the thread.

Everyone else please begin a New Topic.
Please do not pm for help, post it in the forums instead.

If I am helping you and have not responded for 48 hours please send me a pm as I don't always get notifications.

My help is always free, however, if you would like to make a donation to me for the help I have provided please click here Posted Image




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