Posted 03 August 2009 - 04:06 PM
Hey all, this looks like a serious problem I'm having here. I'm working on a friend's laptop at the moment, and it appears to be completely broken. When I power on the computer, it goes through POST just fine. Then it makes as if to start loading Windows (blinking command prompt-style cursor), but then it just switches to a blank screen. No loading bar, no anything at all. On this blank screen, the only thing I can do is power off the computer by pressing the power button (and it powers off instantly, I don't have to hold it down.) It's also possible to reboot by pressing CTRL+ALT+DEL. If I turn the computer back on after this, it will offer to run Startup Repair, which, without fail, finds no problems and recommends that I remove any newly installed hardware. There is no newly installed hardware. If I press F8 at the blinking cursor, I get to the Startup Menu. (The one with Safe Mode, etc.) Selecting to boot in safe mode results in a nearly-blank screen (blank except for white bars at the top and bottom), and no drivers load. I can press CTRL-ALT-DEL from here to reboot as well. One of the options in the startup menu is Repair Your Computer. If I choose this, the computer boots into a repair menu. This menu contains these options:
Startup Repair: Using this yields the same results as before.
System Restore: Cannot find any restore points.
Memory Diagnostic Tool: Finds no RAM errors.
Complete PC Restore
TOSHIBA Recovery Wizard (OEM Reinstall, it would seem.)
I'm hesitant to do a complete reinstall of Windows, because this isn't my computer, and I don't know what my friend might have on it that she wants to keep. Also, I'm not entirely sure what version of Vista is installed, but I'm fairly sure that it's a 32-bit version, which may be a problem because the processor is 64-bit.
Any help would be greatly appreciated.