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Mcafee Issue


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7 replies to this topic

#1 lion81

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Posted 03 August 2009 - 03:08 PM

As part of an extensive effort (on my part, at least!) to get my nephew's Acer Laptop running correctly again, I used the Microsoft Removal Tool (loaded onto flash drive) and was able to pull out one trojan. Then, I was able to run a scan with Antimalware bytes and found 43 other problems to be removed. Did that.

Then, ran CC Cleaner and Glary Utilities to recover over 4 GB of space taken up by temp and junk files. However, Mcafee, which had been installed originally on the machine, would not run. The "Security Center" logo would come up, but then a mostly blank screen followed with no choices or information. I had to download a special tool from McAfee to delete the software. By then, I was running Avast Home Edition in combination with Zone Alarm Free.

Ran Avast Home on Boot up and it found nothing additional.

However, Mcafee Site Advisor is a neat tool I use on Firefox, and wanted my nephew to have access to this tool as well - especially in light of all the malware problems we had to deal with.

I can download it, but it won't install on the machine. I ran Trend Micro's "Rootkit Buster," but it found nothing.

Wondering if there's something still on the computer that is Mcafee specific? How could I find it? Any help is very much appreciated.

Greg

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#2 boopme

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Posted 03 August 2009 - 03:13 PM

Hello.first please do one more malware check.
Next run MBAM (MalwareBytes):

NOTE: Before saving MBAM please rename it to zztoy.exe....now save it to your desktop.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 lion81

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Posted 03 August 2009 - 03:36 PM

I appreciate your help, but I'm a little confused. I'm still learning about tech issues.
However, I did run MBAM yesterday and earlier today.

Are you indicating I should run it, and then download a new version? (Version I have on the laptop was updated today.)

Thanks!



Hello.first please do one more malware check.
Next run MBAM (MalwareBytes):

NOTE: Before saving MBAM please rename it to zztoy.exe....now save it to your desktop.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.



#4 boopme

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Posted 03 August 2009 - 03:39 PM

Hi sorry for not being clear. Scanning with MBAM in safe or normal mode will work but removal functions are not as powerful in safe mode. MBAM is designed to be at full power when malware is running so safe mode is not necessary when using it. In fact, it loses some effectiveness for detection & removal when used in safe mode because the program includes a special driver which does not work in safe mode. Further, scanning in safe mode prevents some types of malware from running so it may be missed during the detection process. For optimal removal, normal mode is recommended so it does not limit the abilities of MBAM. Doing a safe mode scan should only be done when a regular mode scan fails.

I personnally feel once it has been run in Safe mode,I like a new install.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 lion81

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Posted 03 August 2009 - 03:41 PM

The scan I ran earlier today was done in normal mode. The 2 or 3 I did yesterday were also done in normal mode. So, I'm wondering what my next step should be.

Thanks!

Hi sorry for not being clear. Scanning with MBAM in safe or normal mode will work but removal functions are not as powerful in safe mode. MBAM is designed to be at full power when malware is running so safe mode is not necessary when using it. In fact, it loses some effectiveness for detection & removal when used in safe mode because the program includes a special driver which does not work in safe mode. Further, scanning in safe mode prevents some types of malware from running so it may be missed during the detection process. For optimal removal, normal mode is recommended so it does not limit the abilities of MBAM. Doing a safe mode scan should only be done when a regular mode scan fails.

I personnally feel once it has been run in Safe mode,I like a new install.



#6 boopme

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Posted 03 August 2009 - 03:56 PM

Hello, I was just checking in case there was a last malware causing the grief. You are going with Avast now correct. So remove all traces of McAfee.
McAfee Consumer Product Removal Tool (MCPR.exe)

The uninstaller software removes all traces of editions 2005, 2006, 2007, 2008, 2009, McAfee Total Protection, McAfee Internet Security Suite PC Protection Plus VirusScan Plus Wireless Protection.

McAfee Consumer Product Removal Tool: MCPR.exe
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 lion81

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Posted 03 August 2009 - 04:13 PM

I'm using Avast Home edition, and earlier today, used the McAfee tool to delete anything McAfee on the laptop.
However, now, I'm trying to download Site Advisor from McAfee. I can download it, but it won't let me install.

Hello, I was just checking in case there was a last malware causing the grief. You are going with Avast now correct. So remove all traces of McAfee.
McAfee Consumer Product Removal Tool (MCPR.exe)

The uninstaller software removes all traces of editions 2005, 2006, 2007, 2008, 2009, McAfee Total Protection, McAfee Internet Security Suite PC Protection Plus VirusScan Plus Wireless Protection.

McAfee Consumer Product Removal Tool: MCPR.exe



#8 Orange Blossom

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Posted 05 August 2009 - 10:13 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/247080/slower-laptop-malware-issue/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days, perhaps less, to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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