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loss of keyboard, then mouse


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#1 RCRATH

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Posted 03 August 2009 - 11:25 AM

when I boot the computer, I do not have access to the keyboard or mouse. System restore is turned off. THe keyboard works in the boot menu and in bios. bios shows the mouse and keyboard enabled. I tested the mouse on another system, and it worked fine. I also tested another mouse on this system and it failed to work in the same way. If I go to last good config in the boot menu, I can boot and have use of the keyboard but not the mouse. I cannot get into safe mode because it won't let me do a combination of last good boot and safe mode, so I cannot type anything in the login window. When I go to last good boot and navigate via keyboard to the device manager, there is no entry for the mouse. when I open the control panel and then open mouse properties and go to the hardware tab, it shows no driver and no mouse.

The fact that there seems to be a logic to this leads me to believe it is a virus or rootkit of some sort rather than a hardware problem.

ANy help getting my computer back would be greatly appreciated. Hoping to avoid a reformat.

here is the DDS.txt, and Attach.txt is attached:

DDS (Ver_09-07-30.01) - NTFSx86
Run by Monisha at 19:59:48.48 on Sun 08/02/2009
Internet Explorer: 8.0.6001.18372 BrowserJavaVersion: 1.6.0_05
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2550.1374 [GMT -10:00]

AV: McAfee VirusScan Enterprise *On-access scanning enabled* (Updated) {918A2B0B-2C60-4016-A4AB-E868DEABF7F0}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\system32\inetsrv\inetinfo.exe
C:\Program Files\Nero\Nero8\InCD\InCDsrv.exe
C:\Program Files\McAfee\Common Framework\FrameworkService.exe
C:\Program Files\McAfee\VirusScan Enterprise\mcshield.exe
C:\Program Files\McAfee\VirusScan Enterprise\vstskmgr.exe
C:\WINDOWS\System32\svchost.exe -k imgsvc
C:\Program Files\TightVNC\WinVNC.exe
C:\Program Files\Compact Wireless-G USB Adapter Wireless Network Monitor\WLService.exe
C:\Program Files\Compact Wireless-G USB Adapter Wireless Network Monitor\WUSB54GC.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\McAfee\Common Framework\UdaterUI.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\ClipMate7\clipmate.exe
C:\Program Files\Dexpot\dexpot.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Kleptomania\K-MRun.Exe
C:\WINDOWS\system32\ntvdm.exe
C:\Program Files\Stoic Joker's T-Clock3\Win32\Clock.exe
C:\Program Files\X1\X1Systray.exe
C:\Program Files\HP\Digital Imaging\bin\hpqimzone.exe
C:\Program Files\X1\X1.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\System32\dllhost.exe
C:\WINDOWS\system32\inetsrv\DavCData.exe
C:\Documents and Settings\Monisha\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Monisha\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
c:\Program Files\Microsoft IntelliPoint\ipoint.exe
c:\Program Files\Microsoft IntelliType Pro\itype.exe
C:\Documents and Settings\Monisha\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Program Files\JGsoft\EditPadLite\EditPadLite.exe
C:\Program Files\Launchy\Launchy.exe
C:\Documents and Settings\Monisha\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\Monisha\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.com/calendar/render?tab=mc&pli=1
uDefault_Page_URL = hxxp://google.com
uInternet Settings,ProxyOverride = *.local
BHO: DgnWebIE: {2843dac1-05ef-11d2-95ba-0060083493d6} - c:\program files\dragon systems\naturallyspeaking\program\web_ie.dll
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.6.0_05\bin\ssv.dll
BHO: scriptproxy: {7db2d5a0-7241-4e79-b68d-6309f01c5231} - c:\program files\mcafee\virusscan enterprise\Scriptcl.dll
EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File
EB: ClipMate ClipBar 7: {f60c63ce-52af-4915-aac9-f100fcde270f} - c:\progra~1\clipma~1\CLIPMA~1.DLL
uRun: [ClipMate7] c:\program files\clipmate7\clipmate.exe
uRun: [Dexpot 1.4] c:\program files\dexpot\dexpot.exe
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [Google Update] "c:\documents and settings\monisha\local settings\application data\google\update\GoogleUpdate.exe" /c
mRun: [SoundMAXPnP] c:\program files\analog devices\core\smax4pnp.exe
mRun: [igfxtray] c:\windows\system32\igfxtray.exe
mRun: [igfxhkcmd] c:\windows\system32\hkcmd.exe
mRun: [igfxpers] c:\windows\system32\igfxpers.exe
mRun: [WinVNC] "c:\program files\tightvnc\WinVNC.exe" -servicehelper
mRun: [ShStatEXE] "c:\program files\mcafee\virusscan enterprise\SHSTAT.EXE" /STANDALONE
mRun: [McAfeeUpdaterUI] "c:\program files\mcafee\common framework\UdaterUI.exe" /StartedFromRunKey
mRun: [HPDJ Taskbar Utility] c:\windows\system32\spool\drivers\w32x86\3\hpztsb04.exe
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [NeroFilterCheck] c:\program files\common files\nero\lib\NeroCheck.exe
mRun: [IntelliPoint] "c:\program files\microsoft intellipoint\ipoint.exe"
mRun: [itype] "c:\program files\microsoft intellitype pro\itype.exe"
StartupFolder: c:\docume~1\monisha\startm~1\programs\startup\x1syst~1.lnk - c:\program files\x1\X1Systray.exe
StartupFolder: c:\docume~1\monisha\startm~1\programs\startup\x1.lnk - c:\program files\x1\X1.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpimag~1.lnk - c:\program files\hp\digital imaging\bin\hpqthb08.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\klepto~1.lnk - c:\program files\kleptomania\K-MRun.Exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\launchy.lnk - c:\program files\launchy\Launchy.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\stoicj~1.lnk - c:\program files\stoic joker's t-clock3\win32\Clock.exe
uPolicies-explorer: NoWelcomeScreen = 1 (0x1)
mPolicies-explorer: NoWelcomeScreen = 1 (0x1)
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBC} - c:\program files\java\jre1.6.0_05\bin\ssv.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://www.update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1187929867406
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1188102955203
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0000-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0002-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_02-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxps://fpdownload.macromedia.com/get/shockwave/cabs/flash/swflash.cab
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
Notify: igfxcui - igfxdev.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: Eudora's Shell Extension: {edb0e980-90bd-11d4-8599-0008c7d3b6f8} - c:\progra~1\qualcomm\eudora\EuShlExt.dll
SEH: Quick View Plus - ShellExecute Hook: {0cab0400-7395-11d0-a5e5-0020afe2fdd9} - qvphook.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\monisha\applic~1\mozilla\firefox\profiles\eybtmuck.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.google.com/ig?source=gama&hl=en|http://www.google.com/calendar/render|about:blank
FF - plugin: c:\documents and settings\monisha\application data\mozilla\plugins\npgoogletalk.dll
FF - plugin: c:\documents and settings\monisha\local settings\application data\google\update\1.2.183.7\npGoogleOneClick8.dll
FF - plugin: c:\program files\mozilla firefox\plugins\NPinfotl.dll
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0002-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA}

============= SERVICES / DRIVERS ===============

R1 mferkdk;VSCore mferkdk;c:\program files\mcafee\virusscan enterprise\mferkdk.sys [2009-1-27 31848]
R2 McAfeeFramework;McAfee Framework Service;c:\program files\mcafee\common framework\FrameworkService.exe [2007-8-26 104000]
R2 McShield;McAfee McShield;c:\program files\mcafee\virusscan enterprise\mcshield.exe [2009-1-27 144704]
R2 McTaskManager;McAfee Task Manager;c:\program files\mcafee\virusscan enterprise\vstskmgr.exe [2009-1-27 54608]
R2 TSKNF400.SYS;TSKNF400.SYS;c:\windows\system32\drivers\Tsknf400.sys [2001-12-20 6336]
R3 hpnuhst;HP NUSB Host;c:\windows\system32\drivers\hpnuhst.sys [2008-7-19 12032]
R3 HPNUHUB;HP NUSB Hub;c:\windows\system32\drivers\hpnuhub.sys [2008-7-19 39424]
R3 mfeavfk;McAfee Inc.;c:\windows\system32\drivers\mfeavfk.sys [2007-8-26 73512]
R3 mfebopk;McAfee Inc.;c:\windows\system32\drivers\mfebopk.sys [2007-8-26 34408]
R3 mfehidk;McAfee Inc.;c:\windows\system32\drivers\mfehidk.sys [2007-8-26 177864]
S3 HPNUCMP;HP NUSB Composite;c:\windows\system32\drivers\hpnucmp.sys [2008-7-19 11648]
S3 RTLWUSB;Wireless Adapter;c:\windows\system32\drivers\hpl8187.sys --> c:\windows\system32\drivers\hpl8187.sys [?]
S3 SjyPkt;SjyPkt;\??\c:\windows\system32\drivers\sjypkt.sys --> c:\windows\system32\drivers\SjyPkt.sys [?]

============== File Associations ===============

txtfile="c:\program files\jgsoft\editpadlite\EditPadLite.exe" "%1"

=============== Created Last 30 ================

2009-08-02 19:29 <DIR> --d----- c:\program files\Trend Micro
2009-08-02 14:09 <DIR> --d----- C:\cabs
2009-08-02 13:58 <DIR> --d----- c:\program files\Microsoft IntelliType Pro
2009-08-02 13:53 <DIR> --d----- c:\program files\Microsoft IntelliPoint

==================== Find3M ====================

2008-04-07 22:02 32 a------- c:\docume~1\alluse~1\applic~1\ezsid.dat
2007-05-04 11:50 108 a--shr-- c:\windows\neoqaz2.dll
2008-02-29 10:30 56 ---shr-- c:\windows\system32\3BD94806BD.sys
2008-02-29 10:30 3,350 a--sh--- c:\windows\system32\KGyGaAvL.sys
2008-05-07 17:25 32,768 a--sh--- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008050720080508\index.dat

============= FINISH: 20:00:21.87 ===============

Attached Files



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#2 Tokek

Tokek

    Bleepin' Gecko


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Posted 13 August 2009 - 01:49 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE
If I have not replied back to your post in 3 days, please send me a PM.

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#3 Billy O'Neal

Billy O'Neal

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Posted 20 August 2009 - 08:49 PM

Due to lack of feedback, this topic has been closed.
Twitter - My statements do not establish the official position of Microsoft Corporation, and are my own personal opinion. (But you already knew that, right?)
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