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freezes on welcome screen


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8 replies to this topic

#1 webdesignerken

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Posted 13 July 2005 - 07:44 PM

I start up the computer with Windows XP. It freezes at the welcome screen (it still says Windows XP). It happens when booted up with safe mode as well.. I have the Windows XP cd...and tried the ftixboot and fixmbr commands. Doesn't work. Any ideas... Also there is no floppy drive....as it says for recovery/restore - insert floppy named, "Windows automated recovery disk

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#2 phatcat42141

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Posted 13 July 2005 - 08:45 PM

I start up the computer with Windows XP. It freezes at the welcome screen (it still says Windows XP). It happens when booted up with safe mode as well.. I have the Windows XP cd...and tried the ftixboot and fixmbr commands. Doesn't work. Any ideas... Also there is no floppy drive....as it says for recovery/restore - insert floppy named, "Windows automated recovery disk

Windows automated recovery disk is the disk that came with your computer to restore it to the "Like New Out Of The Box" way. It can also be used to recover to a previous state that is if you have restore turned on .

#3 webdesignerken

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Posted 13 July 2005 - 10:04 PM

But this laptop does not have a floppy drive. Plus, I was using a Dell disk, so the computer never came with a disk.

#4 phatcat42141

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Posted 13 July 2005 - 10:09 PM

But this laptop does not have a floppy drive. Plus, I was using a Dell disk, so the computer never came with a disk.

Ok try putting the dell disk in and choose the Recover feature on it. It should say something like choose R to repair your windows version.

#5 Enthusiast

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Posted 13 July 2005 - 10:18 PM

But this laptop does not have a floppy drive. Plus, I was using a Dell disk, so the computer never came with a disk.

What Dell disc do you have?

Is it a full install OEM disc or a recovery disc?

#6 TEB

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Posted 14 July 2005 - 12:29 AM

If you even have a copy of windows xp that will work.

Pop in the disk, then repeatedly hit f12, then choose boot from cd.

Windows will unpack necessary files for recovery. Then in the options, press r this will rbing you to the windows repair screen.

Also did you have any problems like viruses? prior to the frozen welcome screen?

#7 webdesignerken

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Posted 14 July 2005 - 01:05 PM

I'm assuming there were viruses....butr I'm not sure. the laptop is not mine....I've been in the recovery cd, but when I press R. It says to insert the floppy disk. But the computer doesn't have the floppy drive. I can only go into DOS and use limited commands in the recovery mode.

#8 Enthusiast

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Posted 14 July 2005 - 01:40 PM

What brand of laptop is this?

Some manufacturers, like Sony for example, put the recovery disc on a second partition in the computer. See if you can find out if there is a virtual drive (probably D) in the hard drive.

#9 webdesignerken

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Posted 14 July 2005 - 09:34 PM

Dell....And how would I do that?




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