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major infection [Moved]


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#1 kymi

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Posted 03 August 2009 - 08:51 AM

my computer is infected with all kinds of viruses, spyware, malware, and even trojans. i have a list of all of them but i'll just name a few for right now:spyware.iemonster.d, trojan.tooso, zlob.pornadvertiser.ba, adware.exact.bargainbuddy, win32delbot.al, dialer.trafficjam.a, trojan-downloader.vbs.small.dc......see what i mean?can anyone help me to fix this? PLEASE!!

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#2 Orange Blossom

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Posted 03 August 2009 - 10:51 PM

As no logs have been posted, I am shifting this topic from the specialized HiJack This forum to the Am I Infected forum.

==>PLEASE DO NOT NOW POST LOGS<== unless a log is specifically requested.
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Internet Security, NoScript Firefox ext.


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#3 Budapest

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Posted 03 August 2009 - 10:53 PM

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#4 kymi

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Posted 04 August 2009 - 02:16 AM

thank you for helping me budapest i really appreciate it. right now im running my comp in safe mode because if i run windows normally i cant open up any programs because this antivirus program keeps telling me that everything i open up is corrupted or infected so i cant install the mbam on my computer and also i dont know how to disable script-blocking.......so if you know of a way i can make my programs open up in normal mode then i can do the mbam procedure.

#5 Budapest

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Posted 04 August 2009 - 02:19 AM

Try this scan instead. You can copy it over from another computer if you need to.

Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download Dr.Web CureIt and save it to your desktop. DO NOT perform a scan yet.
alternate download link
Note: The file will be randomly named (i.e. 5mkuvc4z.exe).

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on the randomly named file to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All. (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • After the Express Scan is finished, put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and uncheck "Heuristic analysis" under the "Scanning" tab, then click Apply, Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • Please be patient as this scan could take a long time to complete.
  • When the scan has finished, a message will be displayed at the bottom indicating if any viruses were found.
  • Click Select All, then choose Cure > Move incurable.
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#6 kymi

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Posted 04 August 2009 - 02:43 AM

ok i downloaded drcureit but when i double click it on my desktop i get as far as clicking the start button then soon after that a message is disp[layed saying that uu86v.exe has encountered a problem, it says the instruction at 0x100018de referenced memory at 0x00000028 the memory could not be "read"

#7 kymi

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Posted 04 August 2009 - 12:12 PM

so isnt anyone gonna help me anymore?what do i do next?

#8 TheConnexion

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Posted 04 August 2009 - 02:03 PM

Relax, they'll get to you ASAP.

Has that error occurred at any other times? I know I've gotten that error at start up before, such as before I've chosen a profile in XP (or Vista, etc.). Once you received that error, did it close the DrWeb scan?

Only reason I ask is because when I receive an error very similar to yours, nothing results from closing it.

Your DrWeb CureIt icon isn't named uu86v.exe is it ? (should be longer). If it isn't, try and repeat the process of starting up the scan and continuing, see if the error is consistent with you initiating DrWeb CureIt. Just got to try again and double check things sometimes, fixing infections take time and patience as they aren't always easy.

Good Luck Kymi

#9 DaChew

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Posted 04 August 2009 - 02:21 PM

Just got to try again and double check things sometimes, fixing infections take time and patience as they aren't always easy.

Good Luck Kymi


That's excellent advice

By the way MBAM will install and run in safe mode, it's just crippled there, but something is better than nothing.
Chewy

No. Try not. Do... or do not. There is no try.

#10 Budapest

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Posted 04 August 2009 - 04:23 PM

Yeah - try DaChew's advice and see if Malwarebytes will run in Safe Mode.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#11 kymi

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Posted 05 August 2009 - 01:58 AM

nope mbam will not run in safe mode on my comp, and if i try to run windows in normal mode theres something different now, my whole screen turns blue and theres a huge message saying that my comp is infected and blah blah blah, it wasnt like that before.

#12 Budapest

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Posted 05 August 2009 - 02:02 AM

Rename this file:

C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe

to this:

winlogon.exe

Then double-click the renamed file and see if it will run.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#13 kymi

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Posted 05 August 2009 - 03:17 AM

nope that didnt work either sorry dude i think its unfixable yah? um do i need to disable my iolo antivirus?

Edited by kymi, 05 August 2009 - 03:22 AM.


#14 Wyzrd

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Posted 05 August 2009 - 04:15 AM

I know I'm not a person here that should really be saying this but I had a similar problem where renaming mbam wouldn't work either. What I had to actually does was change the extension from .exe to .bat, then it worked and after it sweeped through the computer I changed it back to .exe and now it works that way.

#15 kymi

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Posted 06 August 2009 - 05:50 AM

ok so i changed the name to bat and i got it to open but it doesnt run doesnt do anything




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