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Norton Antivirus uninstall problem


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5 replies to this topic

#1 thalonewolf

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Posted 03 August 2009 - 04:47 AM

My friend's Hp dv6700 is having problems after uninstalling Norton. Once she uninstalled and rebooted the computer was then stuck on a black screen after the weird swirly screen vista pops up. It also powers down right after turning it on, getting to the black screen isn't always guaranteed. I'm sorry if this is the wrong thread to post this problem in but any help would be appreciated.

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#2 garmanma

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Posted 03 August 2009 - 09:42 AM

Exactly how did she go about removing Norton, what steps did she take?

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#3 zbd

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Posted 03 August 2009 - 11:55 AM

removing Norton requires Norton Uninstall program only:

http://service1.symantec.com/Support/tsgen...005033108162039

#4 thalonewolf

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Posted 03 August 2009 - 01:15 PM

I think she went to control panel and removed it like that, so is the laptop just dead now?

#5 garmanma

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Posted 03 August 2009 - 05:41 PM

It sounds like the boot.ini file got hosed for some reason
Can you get into safe mode w/networking?
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#6 thalonewolf

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Posted 03 August 2009 - 06:38 PM

nope it gets stuck while loading windows file. Also i can hear a weird tune coming from the laptop like its humming.

Edited by thalonewolf, 03 August 2009 - 06:46 PM.





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