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Laptop bricked


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8 replies to this topic

#1 mattmerit

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Posted 02 August 2009 - 11:46 PM

Hi.

I hope you guys can help. Symantec was useless. Even though I was running their software.

Last night I got a thing on my virus scan, which said it had detected something and was cleaning it. That caused the computer to go into convulsions, then it went to blue screen "dump of memory" and rebooted.

On the reboot, everything seemed ok, except when I ran symantec it identified backdoor.tidserv!inf on my computer. I went to download Malware Bytes to get rid of it. As I was running MBAM, the computer freaked out again and rebooted. Now when I boot up I only get the desktop background, none of the programs and no start menu.

I can still run the programs by ctrl-alt-del bringing up the task manager and using run. But that's incredibly innefficient. I just want my computer to work again.

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#2 mattmerit

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Posted 02 August 2009 - 11:49 PM

As an addendum, I haven't noticed any strange items in my task manager process. No TDSserv or anything similar. As far as I can tell, all the processes are legitimate.

#3 snowdrop

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Posted 03 August 2009 - 12:32 PM

Is there any ( even a bit convoluted maybe ) way you CAN possibly get us a scan with Malwarebytes? :thumbsup:

#4 boopme

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Posted 03 August 2009 - 03:05 PM

One or more of the identified infections is a backdoor trojan.

This allows hackers to remotely control your computer, steal critical system information and download and execute files.

I would counsel you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

Though the trojan has been identified and can be killed, because of it's backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?
When Should I Format, How Should I Reinstall

We can still clean this machine but I can't guarantee that it will be 100% secure afterwards. Let me know what you decide to do.
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#5 mattmerit

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Posted 03 August 2009 - 04:54 PM

My Malwarebytes quick scan found no errors..

But when it attempted to create the log, Notepad would not execute.

My Auto-protect still says I have the backdoor thing.

C:\Documents and Settings\Local User\Local Settings\Temp\UAC4e43.tmp

But I can't get to the file because I can't get to that folder.

#6 mattmerit

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Posted 03 August 2009 - 07:08 PM

I ran a full scan and found five problems and supposedly quarantined. I also created a log for that. But after that reboot all of the network drivers are corrupted and TCP/IP is disabled.

#7 boopme

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Posted 03 August 2009 - 08:24 PM

Looks like the backdoor is also a rootkit.
We Need to check for Rootkits with RootRepeal
  • Download RootRepeal from the following location and save it to your desktop:
  • Extract RootRepeal.exe from the zip archive.
  • Open Posted Image on your desktop.
  • Click the Posted Image tab.
  • Click the Posted Image button.
  • Check all six boxes: Posted Image
  • Push Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the Posted Image button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#8 mattmerit

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Posted 09 August 2009 - 07:29 PM

I haven't been able to download that program. The site says bandwidth exceeded.

But I'm really happy to have your help.

I'll be able to be more attentive now. Last week was horribly busy at work.

#9 boopme

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Posted 09 August 2009 - 09:06 PM

[*]Download RootRepeal from the following location and save it to your desktop.

[*]Zip Mirrors (Recommended)

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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