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#1 justjames

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Posted 02 August 2009 - 03:36 PM

ever since yesterday my google links have been redirecting to toseeka.com and other sites, and my computer has been running very slowly and freezes up alot, and my windows media center will not open ... i have no idea if these are all connected somehow, but any help would be appreciated

Attached File  Attach.txt   3.78KB   19 downloads

dds log


DDS (Ver_09-07-30.01) - NTFSx86
Run by HP_Administrator at 16:28:12.46 on 02/08/2009
Internet Explorer: 8.0.6001.18702
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2046.1282 [GMT -4:00]

AV: Norton Internet Security *On-access scanning enabled* (Outdated) {E10A9785-9598-4754-B552-92431C1C35F8}
AV: avast! antivirus 4.8.1335 [VPS 090801-0] *On-access scanning disabled* (Updated) {7591DB91-41F0-48A3-B128-1A293FD8233D}
FW: Norton Internet Security *enabled* {7C21A4C9-F61F-4AC4-B722-A6E19C16F220}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
svchost.exe
svchost.exe
c:\Program Files\Common Files\Symantec Shared\ccProxy.exe
c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
c:\Program Files\Norton Internet Security\ISSVC.exe
c:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
c:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\WINDOWS\Explorer.EXE
c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\WINDOWS\arservice.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe
C:\Program Files\Canon\IJPLM\IJPLMSVC.EXE
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
c:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\HPZIPM12.EXE
svchost.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Intel\IntelDH\Intel® Quick Resume Technology\ELService.exe
c:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\ehome\ehtray.exe
C:\WINDOWS\ARPWRMSG.EXE
C:\Program Files\Intel\Intel Matrix Storage Manager\Iaanotif.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\WINDOWS\VM_STI.EXE
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb10.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\Program Files\Java\jre1.5.0_10\bin\jusched.exe
C:\Program Files\Canon\MyPrinter\BJMyPrt.exe
C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Updates from HP\9972322\Program\Updates from HP.exe
C:\WINDOWS\system32\ps2.exe
C:\WINDOWS\RTHDCPL.EXE
c:\windows\system\hpsysdrv.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\pchealth\helpctr\binaries\helpctr.exe
C:\WINDOWS\pchealth\helpctr\binaries\helpctr.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\Iexplore.exe
C:\Program Files\Internet Explorer\Iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\HP_Administrator\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.swagbucks.com/
uDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_CA&c=Q106&bd=pavilion&pf=desktop
uDefault_Search_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_CA&c=Q106&bd=pavilion&pf=desktop
uSearch Bar = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_CA&c=Q106&bd=pavilion&pf=desktop
mSearch Bar = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_CA&c=Q106&bd=pavilion&pf=desktop
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 7.0\activex\AcroIEHelper.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.5.0_10\bin\ssv.dll
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: CNavExtBho Class: {bdf3e430-b101-42ad-a544-fadc6b084872} - c:\program files\norton internet security\norton antivirus\NavShExt.dll
TB: Norton AntiVirus: {42cdd1bf-3ffb-4238-8ad1-7859df00b1d6} - c:\program files\norton internet security\norton antivirus\NavShExt.dll
TB: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - No File
uRun: [MsnMsgr] "c:\program files\windows live\messenger\MsnMsgr.Exe" /background
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "c:\program files\common files\nero\lib\NMBgMonitor.exe"
uRun: [updateMgr] "c:\program files\adobe\acrobat 7.0\reader\AdobeUpdateManager.exe" AcRdB7_0_9 -reboot 1
uRun: [SVCHOST.EXE] c:\windows\system32\drivers\svchost.exe
mRun: [ehTray] c:\windows\ehome\ehtray.exe
mRun: [AlwaysReady Power Message APP] ARPWRMSG.EXE
mRun: [IAAnotif] c:\program files\intel\intel matrix storage manager\Iaanotif.exe
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [nwiz] nwiz.exe /installquiet /keeploaded /nodetect
mRun: [HPHUPD08] c:\program files\hp\digital imaging\{33d6cc28-9f75-4d1b-a11d-98895b3a3729}\hphupd08.exe
mRun: [PCDrProfiler]
mRun: [ccApp] "c:\program files\common files\symantec shared\ccApp.exe"
mRun: [HPBootOp] "c:\program files\hewlett-packard\hp boot optimizer\HPBootOp.exe" /run
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [Symantec NetDriver Monitor] c:\progra~1\symnet~1\SNDMon.exe /Consumer
mRun: [BigDogPath] c:\windows\VM_STI.EXE Savitmicro VIJE
mRun: [TkBellExe] "c:\program files\common files\real\update_ob\realsched.exe" -osboot
mRun: [HPDJ Taskbar Utility] c:\windows\system32\spool\drivers\w32x86\3\hpztsb10.exe
mRun: [NBKeyScan] "c:\program files\nero\nero8\nero backitup\NBKeyScan.exe"
mRun: [avast!] c:\progra~1\alwils~1\avast4\ashDisp.exe
mRun: [SunJavaUpdateSched] c:\program files\java\jre1.5.0_10\bin\jusched.exe
mRun: [CanonSolutionMenu] c:\program files\canon\solutionmenu\CNSLMAIN.exe /logon
mRun: [CanonMyPrinter] c:\program files\canon\myprinter\BJMyPrt.exe /logon
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\adober~1.lnk - c:\program files\adobe\acrobat 7.0\reader\reader_sl.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\autoca~1.lnk - c:\program files\common files\autodesk shared\acstart17.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\update~1.lnk - c:\program files\updates from hp\9972322\program\Updates from HP.exe
IE: E&xport to Microsoft Excel - c:\progra~1\micros~4\office12\EXCEL.EXE/3000
IE: {E2D4D26B-0180-43a4-B05F-462D6D54C789} - c:\windows\pchealth\helpctr\vendors\cn=hewlett-packard,l=cupertino,s=ca,c=us\iebutton\support.htm
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0015-0000-0010-ABCDEFFEDCBC} - c:\program files\java\jre1.5.0_10\bin\ssv.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~4\office12\REFIEBAR.DLL
Trusted Zone: bibliocentre.ca\ra
DPF: {02A2D714-433E-46E4-B217-7C3B3FAF8EAE} - hxxp://www.worldwinner.com/games/v46/scrabblecubes/scrabblecubes.cab
DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} - hxxp://a1540.g.akamai.net/7/1540/52/20061205/qtinstall.info.apple.com/qtactivex/qtplugin.cab
DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} - hxxp://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://download.microsoft.com/download/8/b/d/8bd77752-5704-4d68-a152-f7252adaa4f2/LegitCheckControl.cab
DPF: {233C1507-6A77-46A4-9443-F871F945D258} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {31B7EB4E-8B4B-11D1-A789-00A0CC6651A8} - hxxp://host.cycore.net/plugins/windows/ie/Cult3D_IE_5.3.0.228.cab
DPF: {5C6698D9-7BE4-4122-8EC5-291D84DBD4A0} - hxxp://upload.facebook.com/controls/FacebookPhotoUploader3.cab
DPF: {5F8469B4-B055-49DD-83F7-62B522420ECC} - hxxp://upload.facebook.com/controls/FacebookPhotoUploader.cab
DPF: {8A94C905-FF9D-43B6-8708-F0F22D22B1CB} - hxxp://www.worldwinner.com/games/shared/wwlaunch.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_10-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab
DPF: {CAFEEFAC-0015-0000-0010-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_10-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_10-windows-i586.cab
DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} - hxxp://wwwimages.adobe.com/www.adobe.com/products/acrobat/nos/gp.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload.macromedia.com/get/shockwave/cabs/flash/swflash.cab
DPF: {F137B9BA-89EA-4B04-9C67-2074A9DF61FD} - hxxp://walmart.pnimedia.com/upload/activex/v2_0_0_10/PCAXSetupv2.0.0.10.cab?
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll

============= SERVICES / DRIVERS ===============


=============== Created Last 30 ================


==================== Find3M ====================

2006-04-15 19:42 32 a--sh--- c:\windows\sminst\HPCD.SYS
2008-09-04 07:27 32,768 a--sh--- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008090420080905\index.dat

============= FINISH: 16:29:36.73 ===============

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#2 syler

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Posted 10 August 2009 - 10:19 PM

Hello and welcome to Bleeping Computer.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

My name is Syler, I will be helping you to solve your Malware issues. Whilst I am helping you, I would
be grateful if you would note the following:
  • Please do not run other tools or scans unless I ask you to and follow all the steps I give you, in order.
  • Copy and paste all logs requested in you reply, Do not attach them unless asked too.
  • If you don't know or understand something, please don't hesitate to say or ask before you proceed with my instructions.
  • Please continue to work with me, until I tell you your machine appears to be clean. Absence of symptoms does not mean that everything is clear.
  • If I do not hear back from you within 5 days of my last post, then this topic will be closed.

Please download Malwarebytes' Anti-Malware from Here

Note: If you already have Malwarebytes' Anti-Malware, just update then run it.
  • Double Click mbam-setup.exe to install the application.
  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Full Scan", then click Scan (the scan may take some time to finish, so please be patient).
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy and Paste the entire report in your next reply .
Note: If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediatly.

Next
  • Download random's system information tool (RSIT) by random/random from here and save it to your desktop.
  • Double click on RSIT.exe to run RSIT.
  • Click Continue at the disclaimer screen.
  • Once it has finished, two logs will open. Please post the contents of both log.txt (<<will be maximized) and info.txt (<<will be minimized)
Then please post back here with the following:
  • MBAM log
  • log.txt
  • info.txt
Thanks

unite.jpg


#3 justjames

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Posted 12 August 2009 - 08:08 AM

thanks in advance for your help .... but i have a new symptom, when i turn the computer on it will load almost to the desktop and then restart on its own ... i'm not sure what to do about this

#4 syler

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Posted 12 August 2009 - 11:33 AM

Hello justjames,

Can you boot into safe mode? can you tell me if you have been trying anything on your computer, that could have led to these new symptoms?

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#5 justjames

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Posted 12 August 2009 - 05:43 PM

i cannot boot into safe mode ... it just does what it did before (loads to the Windows XP screen, then restarts)
i can get into the setup menu thing (it says press F1 to enter setup) if that helps at all
and i haven't done anything on it since i first posted in here, except occasionally use it to check this site when the computer i am currently on is unavaliable

#6 syler

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Posted 12 August 2009 - 05:53 PM

Can you boot up using Last Known Good Configuration.

unite.jpg


#7 justjames

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Posted 12 August 2009 - 07:08 PM

no, i select it and the same thing happens

#8 syler

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Posted 13 August 2009 - 08:55 AM

Im not sure I can help you then if you can't boot up at all, we have no idea what caused it and we have not started fixing so we have
no backup to restore too.

i can get into the setup menu thing (it says press F1 to enter setup) if that helps at all


What do you mean setup menu thing? are you referring to menu where you can choose safe mode, LKGC, etc.

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#9 justjames

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Posted 13 August 2009 - 09:28 AM

when the computer turns on and on the screen where it says HP Invent at the bottom it says F1=setup
and that takes me to a screen where at the top it says 'Phoenix - AwardBIOS CMOS Setup Utility' with menus for Main, Advanced, Power, Boot, and Utility .... i don't know if that helps

also, when i just went to turn the computer on it loaded past the Windows XP screen to a blue screen that said:
STOP:c000021a {Fatal System Error}
The Windows Logon Process system process terminated unexpectedly with a status of 0xc0000005 (0x00000000 0x00000000).
The system has been shut down

#10 syler

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Posted 13 August 2009 - 10:04 AM

That is you bios menu, that can not help us that I no of.

Like I said if you can't boot the machine into any mode I don't think I can help you, and a format maybe the only solution, let me no if
it is feasible for you to do this? if not I will ask my colleges and see if they no of anything that can be done, but it doesn't look good.

unite.jpg


#11 justjames

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Posted 13 August 2009 - 05:36 PM

oh no, i don't want to do that ... there are many files on there that i need ... but if its the only solution ...

also would any of the other options from the Windows Advanced Options Menu help with anything?
i.e.

Safe Mode
Safe Mode With Networking
Safe Mode with Command Prompt

Enable Boot Logging
Enable VGA Mode
Last Known Good Configuration
Directory Services Restore Mode
Debugging Mode
Disable automatic restart on system failure

Start Windows Normally
Reboot
Return to OS Choices Menu


i know safe mode and last known good confguration didn't work, but i dont know what those other ones do

Edited by justjames, 13 August 2009 - 05:51 PM.


#12 syler

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Posted 15 August 2009 - 11:49 AM

Hi justjames,

You could try the other safe mode options, but I don't think they are going to work if normal safe mode doesn't. Their are ways to recover your files
before you format, see here: http://www.shockfamily.net/cedric/knoppix/

Let me no if you still can't boot, if not I think this is your only option to save your data.

unite.jpg


#13 justjames

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Posted 15 August 2009 - 05:57 PM

i don't know if this helps any but when i select to start in safe mode it goes to another screen where i can select whether to start Windows XP Media Center Edition on Microsoft Windows XP Recovery Console .... i'm not sure what the recovery console does ... would selecting that do any good?

#14 syler

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Posted 15 August 2009 - 08:01 PM

when i select to start in safe mode it goes to another screen where i can select whether to start Windows XP Media Center Edition on Microsoft Windows XP Recovery Console


Do you get this menu when you try to boot up normally or only when you try and boot into safe mode?

The recovery console could possibly help, but the problem is we do not no what has caused this and we don't have any fresh information from
your machine to work with. What is currently happening when you try to reboot, is it getting to the windows screen then rebooting or is it going
past it then giving you the blue screen of death?

I really need to no as much as possible about what has caused it, so you say you did nothing on the machine whilst you was waiting, except check this thread,
are you sure there is nothing else you had done before the machine became unbootable? How did the recovery console get installed on the machine, did you
install it manually or has combofix been used on this machine at some point?

unite.jpg


#15 justjames

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Posted 15 August 2009 - 08:35 PM

i dont really know how/when the recovery console got installed
when i boot the machine normally it goes to the Windows XP screen and then just restarts
one time though for whatever reason it went to the blue screen
if i press F8 to get to the safe mode option, and i select safe mode it goes to the screen where i can select the recovery console
i did download combo fix before coming to this thread initially, but i never used it, i just downloaded it because i read somewhere about downloading it before getting help online ... or something to that effect, but i never did anything with it




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