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Troj/Rustok-N virus help


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2 replies to this topic

#1 onceyapop4

onceyapop4

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Posted 02 August 2009 - 03:17 PM

i have websites that tell me i have 'Troj/Rustok-N' and cant get on. i also have windows defender that wont update and i cant update windows either. help please


UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT

DDS (Ver_09-07-30.01)

Microsoft Windows XP Professional
Boot Device: \Device\HarddiskVolume2
Install Date: 5/28/2009 9:56:15 PM
System Uptime: 8/2/2009 2:45:53 PM (2 hours ago)

Motherboard: Dell Inc. | | 0T656F
Processor: Intel Pentium III Xeon processor | CPU | 2493/800mhz

==== Disk Partitions =========================

C: is FIXED (NTFS) - 233 GiB total, 87.391 GiB free.
D: is CDROM ()
E: is FIXED (FAT32) - 931 GiB total, 803.53 GiB free.

==== Disabled Device Manager Items =============

==== System Restore Points ===================

RP1: 5/28/2009 9:58:04 PM - System Checkpoint
RP2: 5/28/2009 10:01:52 PM - Installed Dell Resource CD.
RP3: 5/28/2009 10:02:30 PM - Installed SoundMAX
RP4: 5/28/2009 10:02:34 PM - Installed SoundMAX
RP5: 5/28/2009 10:04:48 PM - Installed Broadcom Gigabit NetLink Controller.
RP6: 5/28/2009 10:14:41 PM - Installed Microsoft Office XP Professional with FrontPage
RP7: 5/28/2009 10:16:41 PM - Installed Symantec Client Security
RP8: 5/28/2009 10:43:16 PM - Software Distribution Service 3.0
RP9: 5/28/2009 10:47:18 PM - Installed Windows Defender
RP10: 5/28/2009 10:49:03 PM - Software Distribution Service 3.0
RP11: 5/28/2009 11:38:56 PM - Installed Adobe Reader 9.1.
RP12: 5/28/2009 11:52:38 PM - Installed iTunes
RP13: 5/29/2009 5:43:30 PM - Software Distribution Service 3.0
RP14: 5/29/2009 5:54:37 PM - Software Distribution Service 3.0
RP15: 5/29/2009 5:59:38 PM - Software Distribution Service 3.0
RP16: 6/15/2009 6:18:29 PM - System Checkpoint
RP17: 6/16/2009 7:39:29 PM - System Checkpoint
RP18: 6/19/2009 5:45:31 PM - System Checkpoint
RP19: 6/20/2009 6:25:42 PM - System Checkpoint
RP20: 6/23/2009 7:30:24 PM - System Checkpoint
RP21: 6/25/2009 8:34:12 PM - System Checkpoint
RP22: 6/29/2009 8:49:26 PM - System Checkpoint
RP23: 7/1/2009 9:50:44 PM - System Checkpoint
RP24: 7/2/2009 11:18:06 PM - System Checkpoint
RP25: 7/5/2009 3:09:32 PM - System Checkpoint
RP26: 7/6/2009 6:35:52 PM - System Checkpoint
RP27: 7/9/2009 5:53:06 PM - System Checkpoint
RP28: 7/12/2009 7:21:06 PM - System Checkpoint
RP29: 7/14/2009 9:31:24 PM - System Checkpoint
RP30: 7/16/2009 7:42:50 PM - System Checkpoint
RP31: 7/17/2009 8:12:54 PM - System Checkpoint
RP32: 7/19/2009 11:28:22 AM - System Checkpoint
RP33: 7/22/2009 6:17:40 PM - System Checkpoint
RP34: 7/24/2009 7:42:45 PM - System Checkpoint
RP35: 7/26/2009 9:16:49 PM - System Checkpoint
RP36: 7/28/2009 9:17:17 PM - System Checkpoint
RP37: 7/29/2009 9:57:03 PM - System Checkpoint

==== Installed Programs ======================

Acrobat.com
Adobe AIR
Adobe Flash Player 10 ActiveX
Adobe Flash Player 10 Plugin
Adobe Reader 9.1.2
Adobe Shockwave Player 11.5
Apple Mobile Device Support
Apple Software Update
AutoUpdate
Bonjour
Broadcom Gigabit NetLink Controller
Dell Resource CD
DivX
DivX Player
Hotfix for Windows XP (KB952287)
Intel® Graphics Media Accelerator Driver
InterActual Player
InterVideo WinDVD 7
iTunes
LiveUpdate 2.6 (Symantec Corporation)
Microsoft IntelliPoint 6.01
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft National Language Support Downlevel APIs
Microsoft Office XP Professional with FrontPage
Microsoft XML Parser
Mozilla Firefox (3.0.11)
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 Parser and SDK
MyPoints Toolbar
Nero 6 Ultra Edition
Nero Digital
neroxml
PowerDVD
QuickTime
Security Update for CAPICOM (KB931906)
Security Update for Windows Internet Explorer 7 (KB938127-v2)
Security Update for Windows Internet Explorer 7 (KB963027)
Security Update for Windows Media Player (KB952069)
Security Update for Windows XP (KB923561)
Security Update for Windows XP (KB938464-v2)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB950760)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951066)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952004)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB954459)
Security Update for Windows XP (KB954600)
Security Update for Windows XP (KB955069)
Security Update for Windows XP (KB956572)
Security Update for Windows XP (KB956802)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB957097)
Security Update for Windows XP (KB958644)
Security Update for Windows XP (KB958687)
Security Update for Windows XP (KB958690)
Security Update for Windows XP (KB959426)
Security Update for Windows XP (KB960225)
Security Update for Windows XP (KB960715)
Security Update for Windows XP (KB960803)
Security Update for Windows XP (KB961373)
Security Update for Windows XP (KB963027)
SoundMAX
Symantec Client Security
Update for Windows XP (KB898461)
Update for Windows XP (KB951978)
Update for Windows XP (KB955839)
Update for Windows XP (KB967715)
Vuze
WebFldrs XP
Windows Defender
Windows Genuine Advantage Notifications (KB905474)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Internet Explorer 7

==== End Of File ===========================




DDS (Ver_09-07-30.01) - NTFSx86
Run by Dan at 16:05:56.10 on Sun 08/02/2009
Internet Explorer: 7.0.5730.13
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2037.913 [GMT -4:00]

AV: Symantec AntiVirus Corporate Edition *On-access scanning enabled* (Updated) {FB06448E-52B8-493A-90F3-E43226D3305C}
FW: Symantec Client Firewall *enabled* {5CB76A43-5FAD-476B-B9FF-26FA61F13187}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Symantec Client Security\Symantec Client Firewall\ISSVC.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Symantec Client Security\Symantec AntiVirus\DefWatch.exe
C:\Program Files\Symantec Client Security\Symantec AntiVirus\Rtvscan.exe
C:\Program Files\Symantec Client Security\Symantec Client Firewall\SymSPort.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\PROGRA~1\SYMANT~1\SYMANT~2\VPTray.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Microsoft IntelliPoint\ipoint.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\InterVideo\Common\Bin\WinCinemaMgr.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Vuze\Azureus.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Dan\Local Settings\Temporary Internet Files\Content.IE5\3LJONO41\dds[1].scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.yahoo.com/
uInternet Settings,ProxyOverride = *.local
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: MyPoints Toolbar: {a057a204-bacc-4d26-cec4-75a487fd6484} - c:\progra~1\mypoints\mypoints.dll
TB: MyPoints Toolbar: {a057a204-bacc-4d26-cec4-75a487fd6484} - c:\progra~1\mypoints\mypoints.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [SoundMAXPnP] c:\program files\analog devices\core\smax4pnp.exe
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [PDVDDXSrv] "c:\program files\cyberlink\powerdvd dx\PDVDDXSrv.exe"
mRun: [ccApp] "c:\program files\common files\symantec shared\ccApp.exe"
mRun: [vptray] c:\progra~1\symant~1\symant~2\VPTray.exe
mRun: [NeroFilterCheck] c:\windows\system32\NeroCheck.exe
mRun: [Windows Defender] "c:\program files\windows defender\MSASCui.exe" -hide
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [IntelliPoint] "c:\program files\microsoft intellipoint\ipoint.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\interv~1.lnk - c:\program files\intervideo\common\bin\WinCinemaMgr.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\micros~1.lnk - c:\program files\microsoft office\office10\OSA.EXE
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office10\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://go.microsoft.com/fwlink/?linkid=39204
DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} - hxxp://cdn.scan.onecare.live.com/resource/download/scanner/wlscbase1140.cab
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1243564760765
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
TCP: NameServer = 85.255.112.23,85.255.112.126
TCP: {60C00053-C9FE-42F9-BC62-760CB016979E} = 85.255.112.23,85.255.112.126
Notify: igfxcui - igfxdev.dll
Notify: NavLogon - c:\windows\system32\NavLogon.dll
SEH: Microsoft AntiMalware ShellExecuteHook: {091eb208-39dd-417d-a5dd-7e2c2d8fb9cb} - c:\progra~1\window~4\MpShHook.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\dan\applic~1\mozilla\firefox\profiles\iur5jy2z.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.yahoo.com/

============= SERVICES / DRIVERS ===============

R0 SFAUDIO;Sonic Focus DSP Driver;c:\windows\system32\drivers\sfaudio.sys [2009-5-28 24064]
R1 SAVRT;SAVRT;c:\program files\symantec client security\symantec antivirus\savrt.sys [2005-2-4 324232]
R1 SAVRTPEL;SAVRTPEL;c:\program files\symantec client security\symantec antivirus\Savrtpel.sys [2005-2-4 53896]
R2 ccEvtMgr;Symantec Event Manager;c:\program files\common files\symantec shared\ccEvtMgr.exe [2005-6-2 185968]
R2 ccProxy;Symantec Network Proxy;c:\program files\common files\symantec shared\ccProxy.exe [2005-6-2 239216]
R2 ccSetMgr;Symantec Settings Manager;c:\program files\common files\symantec shared\ccSetMgr.exe [2005-6-2 161392]
R2 Symantec AntiVirus;Symantec AntiVirus;c:\program files\symantec client security\symantec antivirus\Rtvscan.exe [2005-6-23 1715904]
R2 WinDefend;Windows Defender;c:\program files\windows defender\MsMpEng.exe [2006-11-3 13592]
R3 k57w2k;Broadcom NetLink ™ Gigabit Ethernet;c:\windows\system32\drivers\k57xp32.sys [2009-5-28 176640]
R3 NAVENG;NAVENG;c:\progra~1\common~1\symant~1\virusd~1\20090802.003\naveng.sys [2009-8-2 87888]
R3 NAVEX15;NAVEX15;c:\progra~1\common~1\symant~1\virusd~1\20090802.003\navex15.sys [2009-8-2 875728]
S0 cerc6;cerc6; [x]
S3 ccPwdSvc;Symantec Password Validation;c:\program files\common files\symantec shared\ccPwdSvc.exe [2005-6-2 83568]
S3 SavRoam;SAVRoam;c:\program files\symantec client security\symantec antivirus\SavRoam.exe [2005-6-23 124608]

=============== Created Last 30 ================

2009-07-22 21:45 <DIR> --d----- c:\program files\iPod
2009-07-22 21:45 <DIR> --d----- c:\program files\iTunes

==================== Find3M ====================

2009-05-30 01:26 87,263 a------- c:\windows\pchealth\helpctr\offlinecache\index.dat
2009-05-29 13:36 2,060,288 a------- c:\windows\system32\usbaaplrc.dll
2009-05-28 21:52 21,640 a------- c:\windows\system32\emptyregdb.dat

============= FINISH: 16:06:08.14 ===============

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#2 SifuMike

SifuMike

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Posted 04 August 2009 - 01:25 PM

Hello onceyapop4,,

I see you are running Symantec AntiVirus Corporate Edition. This software is run by work, business, and corporations, not by home users.

Have you contacted your IT dept about this problem?
If I've saved you time & money,
please make a donation so I can keep helping people just like you! You can donate using a credit card and PayPal. Thank you!



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#3 SifuMike

SifuMike

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Posted 13 August 2009 - 10:26 PM

This thread will now be closed due to lack of feedback.
If I've saved you time & money,
please make a donation so I can keep helping people just like you! You can donate using a credit card and PayPal. Thank you!



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Asking for help via Private Message or Mail will be ignored - So If you need help, post your problem in the forum.




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