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Google Re-direct Problem


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5 replies to this topic

#1 Hinesh

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Posted 02 August 2009 - 11:23 AM

Hi Guys,

I'm having some trouble removing a virus on my laptop.

I'd say I'm fairly technical, so I've tried the basics before posting on here.

The problem is related to my laptop (and all other pc's on my home network) being infected with the 'Google re-direct' virus.

I am unable to search using firefox (www.google.co.uk/firefox) and a lot of other websites are unavailable also e.g. malwarebytes.com

When using google.com to search, I am more often than not presented with bogus search engines when I click on my results or directed to pages such as STOPzilla to 'remove' the spyware.

I have tried the instructions here:

http://www.myantispyware.com/2007/11/06/ho...jan-dnschanger/

However, none of the the files are present on my laptop.

I've installed and run malwarebytes on my laptop, without success i.e. malware was detected and removed, however this problem still persists.

Any help would be much appreciated.

Thanks in advance,

Hinesh

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#2 Orange Blossom

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Posted 02 August 2009 - 11:42 AM

I am moving this topic from the Windows XP forum to the Am I Infected forum for you. ~ OB
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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#3 boopme

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Posted 02 August 2009 - 02:50 PM

Hello please post your last Malwarebytes log. Then run these.

The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.

Next run ATF and SAS:

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.
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#4 Hinesh

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Posted 03 August 2009 - 04:08 PM

Hi boopme,

Thanks in advance for your help!

FYI, every computer that is connected to my home network (wireless or wired) is infected with this virus...

I've now run easyregistry, spybot search and destroy, malwarebytes, ATF & SAS without success.

Here's the information you requested:

Malware Log:

Malwarebytes' Anti-Malware 1.36
Database version: 1945
Windows 5.1.2600 Service Pack 3

02/08/2009 16:09:16
mbam-log-2009-08-02 (16-09-16).txt

Scan type: Quick Scan
Objects scanned: 73077
Time elapsed: 31 minute(s), 0 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 1
Registry Data Items Infected: 1
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows\run (Trojan.Agent) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows\Run (Trojan.Agent) -> Data: c:\documents and settings\hinesh m\application data\adobe\manager.exe -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Documents and Settings\Hinesh M\Application Data\Adobe\Manager.exe (Trojan.Agent) -> Quarantined and deleted successfully.


The issues that the quick scan picked up did resolve some unrelated issues I was having, but this main issue is still present. The full scan seems to crash my computer so I'm unable to run it...


SAS Log (NO issues were detected):

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 08/03/2009 at 09:41 PM

Application Version : 4.27.1000

Core Rules Database Version : 4023
Trace Rules Database Version: 1963

Scan type : Complete Scan
Total Scan Time : 01:07:41

Memory items scanned : 288
Memory threats detected : 0
Registry items scanned : 5798
Registry threats detected : 0
File items scanned : 95191
File threats detected : 0


Any ideas???

Let me know if you need any more information...

Thanks again!

#5 boopme

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Posted 03 August 2009 - 07:37 PM

You know before things get really bad let's get you into the HJT.
You will need to run HJT/DDS.
Please follow this guide. go and do steps 6 and 7 ,, Preparation Guide For Use Before Using Hijackthis. Then go here HijackThis Logs and Virus/Trojan/Spyware/Malware Removal ,click New Topic,give it a relevant Title and post that complete log.

Let me know if it went OK.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#6 Orange Blossom

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Posted 04 August 2009 - 10:59 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/246814/google-re-direct-problem/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days, perhaps less, to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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