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Trying to delete Total Security but can't locate tsc.exe


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#1 doe458

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Posted 02 August 2009 - 11:07 AM

I have been following the removal guide for Total Security. Once I downloaded Process Explorer, I opened the window shown in step 3. My screen doesn't show tsc.exe. Could it be hidden under a different name or somewhere else? I can't go any further in the uninstall process until I locate it. Any help is appreciated!!!

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#2 Blade

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Posted 02 August 2009 - 11:45 AM

Hello doe458 and :thumbsup: to Bleepingcomputer!

I suggest you start a thread in Am I infected? What do I do? stating all your symptoms, any steps you have already taken in an attempt to solve the problem, and any other details you can provide that may prove useful. Someone should be able to help you there!

~Blade

Edited by Blade Zephon, 02 August 2009 - 11:45 AM.

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#3 Orange Blossom

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Posted 02 August 2009 - 12:01 PM

Or rather, I'll simply move this one to the proper forum for you.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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#4 doe458

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Posted 02 August 2009 - 01:38 PM

Thanks!

#5 Blade

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Posted 02 August 2009 - 02:22 PM

Thanks OB! :thumbsup:

Let's move ahead and attempt to remove the infection. Please follow instructions exactly as given and stop and let me know if you run into any problems along the way.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

IMPORTANT!!! - when you save the file, rename it to something random, such as bubbles.exe This must be done before beginning the download!

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

~Blade


In your next reply, please include the following:
Malwarebytes log

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#6 DaChew

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Posted 02 August 2009 - 03:56 PM

Blade,

From this guide

http://www.bleepingcomputer.com/virus-remo...-total-security

We need to examine the processes running in able to spot a likely candidate, of course it may not even be close to this variant.


@doe458

See you other thread that was closed

But if MBAM will install and run by all means post that log?
Chewy

No. Try not. Do... or do not. There is no try.

#7 doe458

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Posted 02 August 2009 - 07:05 PM

MBAM will install but when I try to run the scan, the screen shows for 3 seconds and then quits. It is never able to actually perform the scan. I'm thinking the Total Security program is preventing it from scanning and ridding the computer of the program.

#8 doe458

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Posted 02 August 2009 - 07:19 PM

Thanks everyone!!! I was able to find the tsc.exe as a subheading under service.exe in the process explorer. I was previously looking in the explorer.exe section. Thanks again for all your help. I am now Total Security free.

#9 Blade

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Posted 02 August 2009 - 07:22 PM

Glad to hear it :thumbsup:

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