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Popups/Program won't run or uninstall


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33 replies to this topic

#1 LagunaticHigh

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Posted 02 August 2009 - 01:51 AM

Alright so I went to some suspicious link via Google which opened up some PDF or something. I tried closing out of the tab but instead the site caused me to exit out of the entire window. A few seconds later I see a bubble in the lower right of my computer that says "Your computer might be at risk! There is no firewall detected." or something along those lines. I clicked it and turned it on and restarted my computer.

Now I occasionally get random popups without doing anything while I'm on the internet. Also I don't know if this is related but I tried to run Malwarebyte's Anti-Maleware (mbam.exe) and nothing happened. I even tried to uninstall Malewarebyte's Anti-Maleware and that doesn't work either. Seems like all my other programs work, however.

So then I found this site and am now hoping I can get some guidance as I have no idea what I'm doing.

This is on Windows XP.

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#2 Computer Pro

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Posted 02 August 2009 - 12:17 PM

Hello and welcome to Bleeping Computer.

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let's try Fatdcuk's fix.

Please navigate to the MBAM folder located in the Program Files directory.

Locate MBAM.exe and rename it to winlogon.exe

Once renamed double click on the file to open MBAM and select Quick Scan

At the end of the scan click Remove Selected and then reboot.


Post the scan log. The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
Computer Pro

#3 LagunaticHigh

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Posted 02 August 2009 - 01:31 PM

Malwarebytes' Anti-Malware 1.36
Database version: 2156
Windows 5.1.2600 Service Pack 3

8/2/2009 2:24:45 PM
mbam-log-2009-08-02 (14-24-45).txt

Scan type: Quick Scan
Objects scanned: 85862
Time elapsed: 4 minute(s), 59 second(s)

Memory Processes Infected: 1
Memory Modules Infected: 1
Registry Keys Infected: 9
Registry Values Infected: 1
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 6

Memory Processes Infected:
C:\WINDOWS\msa.exe (Trojan.Agent) -> Failed to unload process.

Memory Modules Infected:
C:\WINDOWS\system32\msxml71.dll (Trojan.FakeAlert) -> Delete on reboot.

Registry Keys Infected:
HKEY_CLASSES_ROOT\xml.xml (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{500bca15-57a7-4eaf-8143-8c619470b13d} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{500bca15-57a7-4eaf-8143-8c619470b13d} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{500bca15-57a7-4eaf-8143-8c619470b13d} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\xml.xml.1 (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\xpreapp (Malware.Trace) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\XML (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\UAC (Rootkit.Trace) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\net (Trojan.Agent) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\net (Trojan.Agent) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\msxml71.dll (Trojan.FakeAlert) -> Delete on reboot.
C:\WINDOWS\msa.exe (Trojan.Agent) -> Delete on reboot.
C:\WINDOWS\system32\uacinit.dll (Trojan.Agent) -> Delete on reboot.
C:\Documents and Settings\Jared\Local Settings\temp\rasesnet.tmp (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Documents and Settings\Jared\Local Settings\temp\xpre.tmp (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\net.net (Trojan.Agent) -> Quarantined and deleted successfully.

#4 LagunaticHigh

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Posted 02 August 2009 - 03:00 PM

On a related note, there is also sound (music, talking) playing seemingly from nowhere.

#5 Computer Pro

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Posted 02 August 2009 - 04:40 PM

Could you please update your Malwarebytes versions yours are outdated. You can do this by going to the "Update Tab". Then after that, please run a Full Scan.
Computer Pro

#6 LagunaticHigh

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Posted 02 August 2009 - 05:21 PM

Malwarebytes' Anti-Malware 1.36
Database version: 2156
Windows 5.1.2600 Service Pack 3

8/2/2009 6:18:18 PM
mbam-log-2009-08-02 (18-18-18).txt

Scan type: Full Scan (C:\|)
Objects scanned: 164227
Time elapsed: 17 minute(s), 8 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 2
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 2

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\XML (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\UAC (Rootkit.Trace) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\System Volume Information\_restore{AE4D370E-B904-4C67-9943-ACB1733091DF}\RP107\A0011564.dll (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\uacinit.dll (Trojan.Agent) -> Delete on reboot.

Apparently the update didn't work? It said it downloaded the update and would close and install it but it still says 1.36 in the log.

#7 Computer Pro

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Posted 02 August 2009 - 05:23 PM

Could you try to download a fresh copy from http://www.malwarebytes.org? Could you please not uninstall it until you install the other one just in case the malware blocks it.
Computer Pro

#8 LagunaticHigh

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Posted 02 August 2009 - 05:33 PM

Alright it says Database Version: 2547 now. Also when I was downloading it the setup.exe wouldn't show up on my desktop unless I opened the actual desktop folder. Should I run another full scan and post the log/remove the files that show up?

Edit: Also it's back to mbam.exe instead of winlogon.exe but now it actually opens when I click it.

Edited by LagunaticHigh, 02 August 2009 - 05:36 PM.


#9 LagunaticHigh

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Posted 02 August 2009 - 10:54 PM

I think this b.exe that's running under Processes is related to the sound being randomly played but uhhh I'll wait for further instructions.

#10 Computer Pro

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Posted 02 August 2009 - 10:59 PM

Yes, please run another full scan and post the log
Computer Pro

#11 LagunaticHigh

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Posted 03 August 2009 - 12:54 AM

Malwarebytes' Anti-Malware 1.39
Database version: 2547
Windows 5.1.2600 Service Pack 3

8/3/2009 1:52:59 AM
mbam-log-2009-08-03 (01-52-59).txt

Scan type: Full Scan (C:\|)
Objects scanned: 173680
Time elapsed: 17 minute(s), 5 second(s)

Memory Processes Infected: 1
Memory Modules Infected: 0
Registry Keys Infected: 5
Registry Values Infected: 1
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 9

Memory Processes Infected:
C:\Documents and Settings\Jared\Local Settings\temp\b.exe (Trojan.Downloader) -> Unloaded process successfully.

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\Typelib\{e24211b3-a78a-c6a9-d317-70979ace5058} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\XML (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Monopod (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\DigiFast (Adware.Agent) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\NordBull (Malware.Trace) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\Monopod (Trojan.FakeAlert) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Documents and Settings\Jared\Local Settings\temp\b.exe (Trojan.Downloader) -> Quarantined and deleted successfully.
c:\documents and settings\Jared\local settings\temp\a.exe (Trojan.Downloader) -> Quarantined and deleted successfully.
c:\documents and settings\Jared\local settings\temp\c.exe (Trojan.Downloader) -> Quarantined and deleted successfully.
c:\documents and settings\Jared\local settings\temp\prun.tmp (Trojan.Downloader) -> Quarantined and deleted successfully.
c:\documents and settings\Jared\local settings\temp\rasvsnet.tmp (Trojan.TDSS) -> Quarantined and deleted successfully.
c:\WINDOWS\system32\xa.tmp (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\uacinit.dll (Trojan.Agent) -> Delete on reboot.
C:\WINDOWS\Tasks\{BB65B0FB-5712-401b-B616-E69AC55E2757}.job (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\WINDOWS\Tasks\{7B02EF0B-A410-4938-8480-9BA26420A627}.job (Trojan.Downloader) -> Quarantined and deleted successfully.

#12 LagunaticHigh

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Posted 03 August 2009 - 10:35 PM

how's it goin' over there

#13 Computer Pro

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Posted 03 August 2009 - 10:38 PM

I'm sorry, I must have accidentally skipped over your topic. My deepest apologies.

Next:

Please run ATF and SAS:
Credits to Boopme

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware, Free Home Edition

Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.
Computer Pro

#14 LagunaticHigh

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Posted 03 August 2009 - 11:38 PM

Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it


After SUPERAntiSpy is on my desktop I'm supposed to click that to install it? I do that and it comes up with either "Run" or "Cancel" so I click "Run" to install it but an error comes up that says "SUPERAntiSpyware Free Edition has encountered a problem and needs to close. We are sorry for the inconvenience."

#15 Blade

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Posted 04 August 2009 - 07:20 AM

That's happening because there's quite clearly a rootkit on your system. :thumbsup: We need to take that out first.

A warning first though.

One or more of the identified infections is a backdoor trojan.

This allows hackers to remotely control your computer, steal critical system information and download and execute files.

If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?

***************************************************

Please install RootRepeal
Note: Vista users ,, right click on desktop icon and select "Run as Administrator."
  • Go HERE, and download RootRepeal.zip to your Desktop.
Disconnect from the Internet or physically unplug your Internet cable connection.
Close all open programs, scheduling/updating tasks and background processes that might activate during the scan including the screensaver.
Temporarily disable your anti-virus and real-time anti-spyware protection.
After starting the scan, do not use the computer until the scan has completed.
When finished, re-enable your anti-virus/anti-malware (or reboot) and then you can reconnect to the Internet.
  • Extract RootRepeal.exe from the zip archive.
  • Open Posted Image on your desktop.
  • Click the Posted Image tab.
  • Click the Posted Image button.
  • Check all six boxes: Posted Image
  • Push Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the Posted Image button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply.
~Blade


In your next reply, please include the following:
RootRepeal log

Edited by Blade Zephon, 04 August 2009 - 07:45 AM.

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