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virus won't allow me to install malwarebytes or other antivirus programs


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39 replies to this topic

#1 cmrisner

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Posted 31 July 2009 - 11:47 PM

Hi, hopefully someone can help me.

I went to a friend's house yesterday because he said he received a message that he was infected with a trojan virus. He asked if I could help since I have experience removing viruses. Unfortunately he has no anti-virus or malware protection on his computer.

The first thing I attempted was to install malwarebytes and hijack this, however when I booted the computer XP would not fully boot up. There was simply the background with no shortcut icons or stat menu button. I restarted in safe mode with networking. I attempted to run .exe files for malwarebytes and hijackthis but windows would not run them. I tried running them from the desktop and from other locations and multiple user accounts including the administrator. I tried rebooting and still windows wont run any .exe files.

There is a supposed virus program running that keeps issuing a warning that the computer is infected with a trojan virus, however the program looks suspicious. The program tries to appear similar to norton 360 but it seems different and when it runs a scan it finishes in about a minute and half.

There is a trial copy of norton 360 on the computer already. Since I was unable to install malwarebytes (or anything else) I tried running it. It completed a scan and found multiple trojans viruses. I didn't write down what they were unfortunately, but I tried to register the trail version so that I could use norton to remove at least some of the viruses. However when I would get to the web page for purchasing a license the IE would immediately redirect to a blank page. In fact anytime I would go to a symantec web page the browser would redirect. When I tried to download malwarebytes from cnet, when I would get to the download page, IE would redirect to a blank page.

When the computer boots, it does not boot XP normally unless you boot it in safe more first and then restart it.

What I would like to know, is how can I get to where I can install malwarebytes and other antivirus tools to eliminate the infection?

His system is running XP (although I didn't check the SP number)
2 GB RAM
250 GB hard disk with plenty of free space

The system does not run slow but has about 12 rundll32 processes running as well as some other suspicious looking processes and IE is automatically started when XP boots.

Thanks to anyone who can help me get a functioning antivirus program on this PC

Chad

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#2 DaChew

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Posted 31 July 2009 - 11:59 PM

Please download and run Processexplorer


http://technet.microsoft.com/en-us/sysinte...s/bb896653.aspx

Under file and save as, create a log and post here

copy and paste into a reply

You might need to rename it to winlogon.exe or Iexplore.exe

I would suggest keeping these renamed exe's in seperate folders
Chewy

No. Try not. Do... or do not. There is no try.

#3 cmrisner

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Posted 04 August 2009 - 12:26 PM

Hi,

Sorry for the delay in posting a reply...I had to bring the computer to my house so that I could work on it (which I did yesterday).

I managed to run process explorer. Below is a copy of the log file as you requested.

LOG FILE

Process PID CPU Description Company Name
System Idle Process 0 100.00
Interrupts n/a Hardware Interrupts
DPCs n/a Deferred Procedure Calls
System 4
smss.exe 496 Windows NT Session Manager Microsoft Corporation
csrss.exe 548 Client Server Runtime Process Microsoft Corporation
winlogon.exe 572 Windows NT Logon Application Microsoft Corporation
services.exe 616 Services and Controller app Microsoft Corporation
svchost.exe 780 Generic Host Process for Win32 Services Microsoft Corporation
svchost.exe 896 Generic Host Process for Win32 Services Microsoft Corporation
svchost.exe 1476 Generic Host Process for Win32 Services Microsoft Corporation
svchost.exe 1540 Generic Host Process for Win32 Services Microsoft Corporation
svchost.exe 1692 Generic Host Process for Win32 Services Microsoft Corporation
lsass.exe 628 LSA Shell (Export Version) Microsoft Corporation
explorer.exe 1964 Windows Explorer Microsoft Corporation
rundll32.exe 252 Run a DLL as an App Microsoft Corporation
rundll32.exe 260 Run a DLL as an App Microsoft Corporation
rundll32.exe 276 Run a DLL as an App Microsoft Corporation
rundll32.exe 296 Run a DLL as an App Microsoft Corporation
rundll32.exe 308 Run a DLL as an App Microsoft Corporation
rundll32.exe 320 Run a DLL as an App Microsoft Corporation
rundll32.exe 336 Run a DLL as an App Microsoft Corporation
rundll32.exe 352 Run a DLL as an App Microsoft Corporation
rundll32.exe 360 Run a DLL as an App Microsoft Corporation
rundll32.exe 368 Run a DLL as an App Microsoft Corporation
rundll32.exe 376 Run a DLL as an App Microsoft Corporation
rundll32.exe 388 Run a DLL as an App Microsoft Corporation
IEXPLORE.EXE 1416 Internet Explorer Microsoft Corporation
IEXPLORE.EXE 788 Internet Explorer Microsoft Corporation
procexp.exe 1120 Sysinternals Process Explorer Sysinternals - www.sysinternals.com
ctfmon.exe 1152 CTF Loader Microsoft Corporation
IEXPLORE.EXE 176 Internet Explorer Microsoft Corporation



The problem seems to be getting worse as it is now difficult to get windows to boot normally. I ran process explore from safe mode.

Let me know what you think.

Thanks
Chad

#4 DaChew

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Posted 04 August 2009 - 01:23 PM

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and re-enable all active protection when done.
-- If you encounter any problems, try running GMER in Safe Mode.
Chewy

No. Try not. Do... or do not. There is no try.

#5 cmrisner

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Posted 04 August 2009 - 03:13 PM

Here is a copy of the log file

GMER 1.0.15.15011 [p0sgkkk3.exe] - http://www.gmer.net
Rootkit scan 2009-08-04 13:11:29
Windows 5.1.2600 Service Pack 2


---- System - GMER 1.0.15 ----

Code 8632CE58 ZwEnumerateKey
Code 86037E10 ZwFlushInstructionCache
Code 860484D6 IofCallDriver
Code 86051B0E IofCompleteRequest
Code 85FBFC05 ZwSaveKey
Code 85FC6725 ZwSaveKeyEx

---- Kernel code sections - GMER 1.0.15 ----

.text ntoskrnl.exe!ZwSaveKey 804DD6E8 5 Bytes JMP 85FBFC0A
.text ntoskrnl.exe!ZwSaveKeyEx 804DD6FC 5 Bytes JMP 85FC672A
.text ntoskrnl.exe!IofCallDriver 804E37C5 5 Bytes JMP 860484DB
.text ntoskrnl.exe!IofCompleteRequest 804E3BF6 5 Bytes JMP 86051B13
PAGE ntoskrnl.exe!ZwEnumerateKey 8056EF30 4 Bytes JMP 8632CE5C
PAGE ntoskrnl.exe!ZwFlushInstructionCache 80576A6A 5 Bytes JMP 86037E14

---- User code sections - GMER 1.0.15 ----

.text C:\Program Files\Internet Explorer\Iexplore.exe[176] ntdll.dll!LdrLoadDll 7C915CBB 5 Bytes JMP 00C4000A
.text C:\Program Files\Internet Explorer\Iexplore.exe[176] ntdll.dll!LdrUnloadDll 7C916C83 5 Bytes JMP 00C5000A
.text C:\Program Files\Internet Explorer\Iexplore.exe[176] WININET.dll!HttpAddRequestHeadersA 771C40E2 5 Bytes JMP 00D0000C
.text C:\Program Files\Internet Explorer\Iexplore.exe[176] WININET.dll!HttpAddRequestHeadersW 771CEF14 5 Bytes JMP 00E1000A
.text C:\Program Files\Internet Explorer\Iexplore.exe[176] WS2_32.dll!connect 71AB406A 5 Bytes JMP 100127E0
.text C:\Program Files\Internet Explorer\Iexplore.exe[176] WS2_32.dll!send 71AB428A 5 Bytes JMP 100127C0
.text C:\Program Files\Internet Explorer\Iexplore.exe[176] WS2_32.dll!closesocket 71AB9639 5 Bytes JMP 100129A0
.text C:\WINDOWS\system32\rundll32.exe[252] ntdll.dll!LdrLoadDll 7C915CBB 5 Bytes JMP 00B0000A
.text C:\WINDOWS\system32\rundll32.exe[252] ntdll.dll!LdrUnloadDll 7C916C83 5 Bytes JMP 00B1000A
.text C:\WINDOWS\system32\rundll32.exe[260] ntdll.dll!LdrLoadDll 7C915CBB 5 Bytes JMP 00B0000A
.text C:\WINDOWS\system32\rundll32.exe[260] ntdll.dll!LdrUnloadDll 7C916C83 5 Bytes JMP 00B1000A
.text C:\WINDOWS\system32\rundll32.exe[276] ntdll.dll!LdrLoadDll 7C915CBB 5 Bytes JMP 00B0000A
.text C:\WINDOWS\system32\rundll32.exe[276] ntdll.dll!LdrUnloadDll 7C916C83 5 Bytes JMP 00B1000A
.text C:\WINDOWS\system32\rundll32.exe[296] ntdll.dll!LdrLoadDll 7C915CBB 5 Bytes JMP 00B0000A
.text C:\WINDOWS\system32\rundll32.exe[296] ntdll.dll!LdrUnloadDll 7C916C83 5 Bytes JMP 00B1000A
.text C:\WINDOWS\system32\rundll32.exe[308] ntdll.dll!LdrLoadDll 7C915CBB 5 Bytes JMP 00B0000A
.text C:\WINDOWS\system32\rundll32.exe[308] ntdll.dll!LdrUnloadDll 7C916C83 5 Bytes JMP 00B1000A
.text C:\WINDOWS\system32\rundll32.exe[320] ntdll.dll!LdrLoadDll 7C915CBB 5 Bytes JMP 00B0000A
.text C:\WINDOWS\system32\rundll32.exe[320] ntdll.dll!LdrUnloadDll 7C916C83 5 Bytes JMP 00B1000A
.text C:\WINDOWS\system32\rundll32.exe[336] ntdll.dll!LdrLoadDll 7C915CBB 5 Bytes JMP 00B0000A
.text C:\WINDOWS\system32\rundll32.exe[336] ntdll.dll!LdrUnloadDll 7C916C83 5 Bytes JMP 00B1000A
.text C:\WINDOWS\system32\rundll32.exe[352] ntdll.dll!LdrLoadDll 7C915CBB 5 Bytes JMP 00B0000A
.text C:\WINDOWS\system32\rundll32.exe[352] ntdll.dll!LdrUnloadDll 7C916C83 5 Bytes JMP 00B1000A
.text C:\WINDOWS\system32\rundll32.exe[360] ntdll.dll!LdrLoadDll 7C915CBB 5 Bytes JMP 00B0000A
.text C:\WINDOWS\system32\rundll32.exe[360] ntdll.dll!LdrUnloadDll 7C916C83 5 Bytes JMP 00B1000A
.text C:\WINDOWS\system32\rundll32.exe[368] ntdll.dll!LdrLoadDll 7C915CBB 5 Bytes JMP 00B0000A
.text C:\WINDOWS\system32\rundll32.exe[368] ntdll.dll!LdrUnloadDll 7C916C83 5 Bytes JMP 00B1000A
.text C:\WINDOWS\system32\rundll32.exe[376] ntdll.dll!LdrLoadDll 7C915CBB 5 Bytes JMP 00B0000A
.text C:\WINDOWS\system32\rundll32.exe[376] ntdll.dll!LdrUnloadDll 7C916C83 5 Bytes JMP 00B1000A
.text C:\WINDOWS\system32\rundll32.exe[388] ntdll.dll!LdrLoadDll 7C915CBB 5 Bytes JMP 00B0000A
.text C:\WINDOWS\system32\rundll32.exe[388] ntdll.dll!LdrUnloadDll 7C916C83 5 Bytes JMP 00B1000A
.text C:\WINDOWS\system32\winlogon.exe[572] ntdll.dll!LdrLoadDll 7C915CBB 5 Bytes JMP 006F000A
.text C:\WINDOWS\system32\winlogon.exe[572] ntdll.dll!LdrUnloadDll 7C916C83 5 Bytes JMP 0071000A
.text C:\WINDOWS\system32\services.exe[616] ntdll.dll!LdrLoadDll 7C915CBB 5 Bytes JMP 0079000A
.text C:\WINDOWS\system32\services.exe[616] ntdll.dll!LdrUnloadDll 7C916C83 5 Bytes JMP 007A000A
.text C:\WINDOWS\system32\lsass.exe[628] ntdll.dll!LdrLoadDll 7C915CBB 5 Bytes JMP 0078000A
.text C:\WINDOWS\system32\lsass.exe[628] ntdll.dll!LdrUnloadDll 7C916C83 5 Bytes JMP 007B000A
.text C:\WINDOWS\system32\ctfmon.exe[1152] ntdll.dll!LdrLoadDll 7C915CBB 5 Bytes JMP 00A1000A
.text C:\WINDOWS\system32\ctfmon.exe[1152] ntdll.dll!LdrUnloadDll 7C916C83 5 Bytes JMP 00A2000A
.text C:\Program Files\Internet Explorer\Iexplore.exe[1304] ntdll.dll!LdrLoadDll 7C915CBB 5 Bytes JMP 00C4000A
.text C:\Program Files\Internet Explorer\Iexplore.exe[1304] ntdll.dll!LdrUnloadDll 7C916C83 5 Bytes JMP 00C5000A
.text C:\Program Files\Internet Explorer\Iexplore.exe[1304] WININET.dll!HttpAddRequestHeadersA 771C40E2 5 Bytes JMP 00D0000C
.text C:\Program Files\Internet Explorer\Iexplore.exe[1304] WININET.dll!HttpAddRequestHeadersW 771CEF14 5 Bytes JMP 00E1000A
.text C:\Program Files\Internet Explorer\Iexplore.exe[1304] WS2_32.dll!connect 71AB406A 5 Bytes JMP 100127E0
.text C:\Program Files\Internet Explorer\Iexplore.exe[1304] WS2_32.dll!send 71AB428A 5 Bytes JMP 100127C0
.text C:\Program Files\Internet Explorer\Iexplore.exe[1304] WS2_32.dll!closesocket 71AB9639 5 Bytes JMP 100129A0
.text C:\Documents and Settings\Administrator\Desktop\p0sgkkk3.exe[1532] ntdll.dll!LdrLoadDll 7C915CBB 5 Bytes JMP 00A9000A
.text C:\Documents and Settings\Administrator\Desktop\p0sgkkk3.exe[1532] ntdll.dll!LdrUnloadDll 7C916C83 5 Bytes JMP 00AB000A
.text C:\WINDOWS\Explorer.EXE[1964] ntdll.dll!LdrLoadDll 7C915CBB 5 Bytes JMP 00B4000A
.text C:\WINDOWS\Explorer.EXE[1964] ntdll.dll!LdrUnloadDll 7C916C83 5 Bytes JMP 00B5000A

---- Kernel IAT/EAT - GMER 1.0.15 ----

IAT \SystemRoot\system32\DRIVERS\tcpip.sys[NDIS.SYS!NdisCloseAdapter] [F7AD5380] \SystemRoot\System32\Drivers\NDISRD.SYS (NDISRD helper driver/NT Kernel Resources)
IAT \SystemRoot\system32\DRIVERS\tcpip.sys[NDIS.SYS!NdisOpenAdapter] [F7AD53F0] \SystemRoot\System32\Drivers\NDISRD.SYS (NDISRD helper driver/NT Kernel Resources)
IAT \SystemRoot\system32\DRIVERS\tcpip.sys[NDIS.SYS!NdisRegisterProtocol] [F7AD5710] \SystemRoot\System32\Drivers\NDISRD.SYS (NDISRD helper driver/NT Kernel Resources)
IAT \SystemRoot\system32\DRIVERS\ndisuio.sys[NDIS.SYS!NdisRegisterProtocol] [F7AD5710] \SystemRoot\System32\Drivers\NDISRD.SYS (NDISRD helper driver/NT Kernel Resources)
IAT \SystemRoot\system32\DRIVERS\ndisuio.sys[NDIS.SYS!NdisDeregisterProtocol] [F7AD5750] \SystemRoot\System32\Drivers\NDISRD.SYS (NDISRD helper driver/NT Kernel Resources)
IAT \SystemRoot\system32\DRIVERS\ndisuio.sys[NDIS.SYS!NdisCloseAdapter] [F7AD5380] \SystemRoot\System32\Drivers\NDISRD.SYS (NDISRD helper driver/NT Kernel Resources)
IAT \SystemRoot\system32\DRIVERS\ndisuio.sys[NDIS.SYS!NdisOpenAdapter] [F7AD53F0] \SystemRoot\System32\Drivers\NDISRD.SYS (NDISRD helper driver/NT Kernel Resources)

---- Devices - GMER 1.0.15 ----

AttachedDevice \FileSystem\Ntfs \Ntfs bb-run.sys (Promise Disk Accelerator/Promise Technology, Inc.)
AttachedDevice \Driver\Kbdclass \Device\KeyboardClass0 arkbcfltr.sys (Microsoft AR PS/2 Keyboard Filter Driver (Beta 2 Release 2)/Microsoft Corporation)
AttachedDevice \Driver\Kbdclass \Device\KeyboardClass1 arkbcfltr.sys (Microsoft AR PS/2 Keyboard Filter Driver (Beta 2 Release 2)/Microsoft Corporation)
AttachedDevice \FileSystem\Fastfat \Fat fltMgr.sys (Microsoft Filesystem Filter Manager/Microsoft Corporation)
AttachedDevice \FileSystem\Fastfat \Fat bb-run.sys (Promise Disk Accelerator/Promise Technology, Inc.)

---- Services - GMER 1.0.15 ----

Service C:\WINDOWS\system32\drivers\UACmovdllrlxo.sys (*** hidden *** ) [SYSTEM] UACd.sys <-- ROOTKIT !!!

---- Registry - GMER 1.0.15 ----

Reg HKLM\SYSTEM\CurrentControlSet\Services\UACd.sys
Reg HKLM\SYSTEM\CurrentControlSet\Services\UACd.sys@start 1
Reg HKLM\SYSTEM\CurrentControlSet\Services\UACd.sys@type 1
Reg HKLM\SYSTEM\CurrentControlSet\Services\UACd.sys@imagepath \systemroot\system32\drivers\UACmovdllrlxo.sys
Reg HKLM\SYSTEM\CurrentControlSet\Services\UACd.sys@group file system
Reg HKLM\SYSTEM\CurrentControlSet\Services\UACd.sys\modules
Reg HKLM\SYSTEM\CurrentControlSet\Services\UACd.sys\modules@UACd \\?\globalroot\systemroot\system32\drivers\UACmovdllrlxo.sys
Reg HKLM\SYSTEM\CurrentControlSet\Services\UACd.sys\modules@UACc \\?\globalroot\systemroot\system32\UACduiqrmyxwb.dll
Reg HKLM\SYSTEM\CurrentControlSet\Services\UACd.sys\modules@uacbbr \\?\globalroot\systemroot\system32\UACrnodivhwex.dll
Reg HKLM\SYSTEM\CurrentControlSet\Services\UACd.sys\modules@uacsr \\?\globalroot\systemroot\system32\UACdqgkcmevpp.dat
Reg HKLM\SYSTEM\CurrentControlSet\Services\UACd.sys\modules@uacmask \\?\globalroot\systemroot\system32\UACjrubqaoyre.dll
Reg HKLM\SYSTEM\CurrentControlSet\Services\UACd.sys\modules@uacserf \\?\globalroot\systemroot\system32\UACotkvdmqwwk.dll
Reg HKLM\SYSTEM\ControlSet003\Services\UACd.sys (not active ControlSet)
Reg HKLM\SYSTEM\ControlSet003\Services\UACd.sys@start 1
Reg HKLM\SYSTEM\ControlSet003\Services\UACd.sys@type 1
Reg HKLM\SYSTEM\ControlSet003\Services\UACd.sys@imagepath \systemroot\system32\drivers\UACmovdllrlxo.sys
Reg HKLM\SYSTEM\ControlSet003\Services\UACd.sys@group file system
Reg HKLM\SYSTEM\ControlSet003\Services\UACd.sys\modules (not active ControlSet)
Reg HKLM\SYSTEM\ControlSet003\Services\UACd.sys\modules@UACd \\?\globalroot\systemroot\system32\drivers\UACmovdllrlxo.sys
Reg HKLM\SYSTEM\ControlSet003\Services\UACd.sys\modules@UACc \\?\globalroot\systemroot\system32\UACduiqrmyxwb.dll
Reg HKLM\SYSTEM\ControlSet003\Services\UACd.sys\modules@uacbbr \\?\globalroot\systemroot\system32\UACrnodivhwex.dll
Reg HKLM\SYSTEM\ControlSet003\Services\UACd.sys\modules@uacsr \\?\globalroot\systemroot\system32\UACdqgkcmevpp.dat
Reg HKLM\SYSTEM\ControlSet003\Services\UACd.sys\modules@uacmask \\?\globalroot\systemroot\system32\UACjrubqaoyre.dll
Reg HKLM\SYSTEM\ControlSet003\Services\UACd.sys\modules@uacserf \\?\globalroot\systemroot\system32\UACotkvdmqwwk.dll

---- Disk sectors - GMER 1.0.15 ----

Disk \Device\Harddisk0\DR0 sector 00: rootkit-like behavior;
Disk \Device\Harddisk0\DR0 sector 01: rootkit-like behavior;
Disk \Device\Harddisk0\DR0 sector 63: rootkit-like behavior;

---- Files - GMER 1.0.15 ----

File C:\Documents and Settings\HP_Administrator\Local Settings\Temp\UAC9ee5.tmp 343040 bytes executable
File C:\WINDOWS\system32\drivers\UACmovdllrlxo.sys 54784 bytes executable <-- ROOTKIT !!!
File C:\WINDOWS\system32\UACdqgkcmevpp.dat 310 bytes
File C:\WINDOWS\system32\UACduiqrmyxwb.dll 26624 bytes executable
File C:\WINDOWS\system32\uacinit.dll 6290 bytes
File C:\WINDOWS\system32\UACjrubqaoyre.dll 18432 bytes executable
File C:\WINDOWS\system32\UACotkvdmqwwk.dll 20480 bytes executable
File C:\WINDOWS\system32\UACrnodivhwex.dll 74240 bytes executable
File C:\WINDOWS\Temp\UAC245b.tmp 74240 bytes executable

---- EOF - GMER 1.0.15 ----

#6 DaChew

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Posted 04 August 2009 - 03:24 PM

Let's look for rootkits

http://rootrepeal.googlepages.com/

http://rootrepeal.googlepages.com/RootRepeal.zip

or

http://ad13.geekstogo.com/RootRepeal.zip

Just use the file tab at the bottom, scan and paste the report into a reply here please

Posted Image

In the file scan highlight the line with this entry

C:\WINDOWS\system32\drivers\UACmovdllrlxo.sys

Rightclick and choose wipe file

Immediately reboot and run a quick scan with MBAM

Please download Malwarebytes Anti-Malware (v1.39) and save it to your desktop.
alternate download link 1
alternate download link 2
If you have a previous version of MBAM, remove it via Add/Remove Programs and download a fresh copy.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.

http://www.bleepingcomputer.com/forums/t/114351/how-to-temporarily-disable-your-anti-virus-firewall-and-anti-malware-programs/
Chewy

No. Try not. Do... or do not. There is no try.

#7 cmrisner

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Posted 04 August 2009 - 04:38 PM

Completed malwarebytes scan and I was prompted to restart the computer after scan completed and all objects were selected for removal. The computer successfully restarted normally. Below is a copy of the log file.

Malwarebytes' Anti-Malware 1.40
Database version: 2560
Windows 5.1.2600 Service Pack 2

8/4/2009 2:29:46 PM
mbam-log-2009-08-04 (14-29-46).txt

Scan type: Quick Scan
Objects scanned: 117313
Time elapsed: 13 minute(s), 10 second(s)

Memory Processes Infected: 8
Memory Modules Infected: 5
Registry Keys Infected: 24
Registry Values Infected: 12
Registry Data Items Infected: 2
Folders Infected: 4
Files Infected: 55

Memory Processes Infected:
C:\WINDOWS\system32\NetFilter.exe (Password.Stealer) -> Unloaded process successfully.
C:\WINDOWS\ld12.exe (Worm.KoobFace) -> Unloaded process successfully.
C:\WINDOWS\pp10.exe (Worm.KoobFace) -> Unloaded process successfully.
C:\WINDOWS\freddy54.exe (Worm.KoobFace) -> Unloaded process successfully.
C:\WINDOWS\romeo15.exe (Worm.KoobFace) -> Unloaded process successfully.
C:\WINDOWS\mstre19.exe (Worm.KoobFace) -> Unloaded process successfully.
C:\Program Files\Gamevance\gamevance32.exe (Adware.Gamevance) -> Unloaded process successfully.
C:\Program Files\PersonalAV\pav.exe (Rogue.PersonalAntiVirus) -> Unloaded process successfully.

Memory Modules Infected:
C:\Documents and Settings\HP_Administrator\Application Data\ojpzajfq.dll (Trojan.Downloader) -> Delete on reboot.
c:\program files\sFX\SfX.DlL (Adware.Agent) -> Delete on reboot.
C:\Program Files\Gamevance\gvtl.dll (Adware.BHO) -> Delete on reboot.
C:\WINDOWS\system32\msxmlm.dll (Trojan.FakeAlert) -> Delete on reboot.
C:\Program Files\Gamevance\gamevancelib32.dll (Adware.Gamevance) -> Delete on reboot.

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\ojpzajfq (Trojan.Downloader) -> Delete on reboot.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\sfx (Adware.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Services\sfx (Adware.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\sfx (Adware.Agent) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\gamevance.linker (Adware.BHO) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\TypeLib\{1d22e9e4-f771-4b8d-aa68-ba04e8980e07} (Adware.BHO) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{a851c98a-6136-4b02-9ec7-22aaf33e7b97} (Adware.BHO) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{da4b6a86-82e7-4a9e-abb9-3b225bc214a4} (Adware.BHO) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{7370f91f-6994-4595-9949-601fa2261c8d} (Adware.BHO) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{7370f91f-6994-4595-9949-601fa2261c8d} (Adware.BHO) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{7370f91f-6994-4595-9949-601fa2261c8d} (Adware.BHO) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\gamevance.linker.1 (Adware.BHO) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\minibugtransporter.minibugtransporterx (Adware.Minibug) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\TypeLib\{3c2d2a1e-031f-4397-9614-87c932a848e0} (Adware.Minibug) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{04a38f6b-006f-4247-ba4c-02a139d5531c} (Adware.Minibug) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{2b96d5cc-c5b5-49a5-a69d-cc0a30f9028c} (Adware.Minibug) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\minibugtransporter.minibugtransporterx.1 (Adware.Minibug) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{a77d3539-581d-450c-9e44-a84c415a6172} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{a77d3539-581d-450c-9e44-a84c415a6172} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{a77d3539-581d-450c-9e44-a84c415a6172} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\gamevance (Adware.Gamevance) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\gvtl (Malware.Trace) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\UAC (Rootkit.Trace) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\sfxdrv (Rootkit.Agent) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\sysldtray (Worm.KoobFace) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\pp (Worm.KoobFace) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\sysfbtray (Worm.KoobFace) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\sysberay2 (Worm.KoobFace) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\sysmstray (Worm.KoobFace) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs\C:\Program Files\Common Files\Real\WeatherBug\MiniBugTransporter.dll (Adware.Minibug) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\gamevance (Adware.Gamevance) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\personalav (Rogue.PersonalAntiVirus) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Environment\avapp (Rogue.PersonalAntiVirus) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Environment\avuninst (Rogue.PersonalAntiVirus) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SvcHost\sfx (Rootkit.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\msdrv (Trojan.Agent) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\AntiVirusDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\FirewallDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
C:\Program Files\Gamevance (Adware.Gamevance) -> Delete on reboot.
C:\Program Files\PersonalAV (Rogue.PersonalAntiVirus) -> Quarantined and deleted successfully.
C:\Program Files\Common Files\Uninstall\PersonalAV (Rogue.PersonalAntiVirus) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Start Menu\PersonalAV (Rogue.PersonalAntiVirus) -> Quarantined and deleted successfully.

Files Infected:
C:\Documents and Settings\HP_Administrator\Application Data\ojpzajfq.dll (Trojan.Downloader) -> Delete on reboot.
C:\WINDOWS\system32\NetFilter.exe (Password.Stealer) -> Quarantined and deleted successfully.
C:\WINDOWS\ld12.exe (Worm.KoobFace) -> Quarantined and deleted successfully.
C:\WINDOWS\pp10.exe (Worm.KoobFace) -> Quarantined and deleted successfully.
C:\WINDOWS\freddy54.exe (Worm.KoobFace) -> Quarantined and deleted successfully.
C:\WINDOWS\romeo15.exe (Worm.KoobFace) -> Quarantined and deleted successfully.
C:\WINDOWS\mstre19.exe (Worm.KoobFace) -> Quarantined and deleted successfully.
c:\program files\sFX\SfX.DlL (Adware.Agent) -> Delete on reboot.
C:\Program Files\Gamevance\gvtl.dll (Adware.BHO) -> Delete on reboot.
C:\Program Files\Common Files\Real\WeatherBug\MiniBugTransporter.dll (Adware.Minibug) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\msxmlm.dll (Trojan.FakeAlert) -> Delete on reboot.
C:\WINDOWS\freddy49.exe (Worm.Koobface) -> Quarantined and deleted successfully.
C:\WINDOWS\freddy50.exe (Worm.KoobFace) -> Quarantined and deleted successfully.
C:\WINDOWS\freddy51.exe (Worm.KoobFace) -> Quarantined and deleted successfully.
C:\WINDOWS\freddy52.exe (Worm.KoobFace) -> Quarantined and deleted successfully.
C:\WINDOWS\freddy53.exe (Worm.KoobFace) -> Quarantined and deleted successfully.
C:\WINDOWS\nbron_1248344341.exe (Spyware.LdPinch) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\UACduiqrmyxwb.dll (Trojan.TDSS) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\UACjrubqaoyre.dll (Trojan.TDSS) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\UACrnodivhwex.dll (Rogue.Agent) -> Quarantined and deleted successfully.
C:\Documents and Settings\HP_Administrator\Local Settings\Temp\mfc42dbg.dll (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\Documents and Settings\HP_Administrator\Local Settings\Temporary Internet Files\Content.IE5\YPCN2505\setup[1].exe (Worm.KoobFace) -> Quarantined and deleted successfully.
C:\Program Files\Gamevance\ars.cfg (Adware.Gamevance) -> Quarantined and deleted successfully.
C:\Program Files\Gamevance\gamevance32.exe (Adware.Gamevance) -> Quarantined and deleted successfully.
C:\Program Files\Gamevance\gamevancelib32.dll (Adware.Gamevance) -> Delete on reboot.
C:\Program Files\Gamevance\gvun.exe (Adware.Gamevance) -> Quarantined and deleted successfully.
C:\Program Files\Gamevance\icon.ico (Adware.Gamevance) -> Quarantined and deleted successfully.
C:\Program Files\PersonalAV\pav.exe (Rogue.PersonalAntiVirus) -> Quarantined and deleted successfully.
C:\Program Files\Common Files\Uninstall\PersonalAV\Uninstall.lnk (Rogue.PersonalAntiVirus) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Start Menu\PersonalAV\Personal Antivirus.lnk (Rogue.PersonalAntiVirus) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Start Menu\PersonalAV\Uninstall.lnk (Rogue.PersonalAntiVirus) -> Quarantined and deleted successfully.
C:\WINDOWS\freddy56.exe (Worm.KoobFace) -> Delete on reboot.
C:\Documents and Settings\HP_Administrator\Application Data\fprakpxa.dll (Trojan.Agent) -> Delete on reboot.
C:\WINDOWS\system32\uacinit.dll (Trojan.Agent) -> Quarantined and deleted successfully.
C:\RECYCLER\ADAPT_Installer.exe (Heuristics.Malware) -> Quarantined and deleted successfully.
C:\Documents and Settings\HP_Administrator\Desktop\Personal Antivirus.lnk (Rogue.PersonalAntiVirus) -> Quarantined and deleted successfully.
C:\WINDOWS\b4657.dat (Worm.KoobFace) -> Quarantined and deleted successfully.
C:\WINDOWS\bf23567.dat (Worm.KoobFace) -> Quarantined and deleted successfully.
C:\WINDOWS\010112010146118114.dat (Worm.KoobFace) -> Quarantined and deleted successfully.
C:\WINDOWS\jmmark2.dat (Worm.KoobFace) -> Quarantined and deleted successfully.
C:\WINDOWS\010112010146120114.dat (Worm.KoobFace) -> Quarantined and deleted successfully.
C:\WINDOWS\0101120101464849.dat (Worm.KoobFace) -> Quarantined and deleted successfully.
C:\WINDOWS\0101120101464853.dat (Worm.KoobFace) -> Quarantined and deleted successfully.
C:\WINDOWS\0101120101464953.dat (Worm.KoobFace) -> Quarantined and deleted successfully.
C:\WINDOWS\0101120101465053.dat (Worm.KoobFace) -> Quarantined and deleted successfully.
C:\WINDOWS\0101120101465153.dat (Worm.KoobFace) -> Quarantined and deleted successfully.
C:\WINDOWS\0101120101465253.dat (Worm.KoobFace) -> Quarantined and deleted successfully.
C:\WINDOWS\0101120101465349.dat (Worm.KoobFace) -> Quarantined and deleted successfully.
C:\WINDOWS\0101120101465749.dat (Worm.KoobFace) -> Quarantined and deleted successfully.
C:\WINDOWS\0101120101465752.dat (Worm.KoobFace) -> Quarantined and deleted successfully.
C:\Program Files\sFX\sfX.sYs (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\934fdfg34fgjf23 (Worm.KoobFace) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\UACdqgkcmevpp.dat (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\UACotkvdmqwwk.dll (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\drivers\UACmovdllrlxo.sys (Trojan.Agent) -> Quarantined and deleted successfully.

#8 DaChew

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Posted 04 August 2009 - 05:17 PM

Run MBAM again
Chewy

No. Try not. Do... or do not. There is no try.

#9 cmrisner

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Posted 04 August 2009 - 06:21 PM

The second scan found nothing.

What should I do now?

#10 DaChew

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Posted 04 August 2009 - 06:31 PM

Please download and run Processexplorer


http://technet.microsoft.com/en-us/sysinte...s/bb896653.aspx

Under file and save as, create a log and post here

copy and paste into a reply

Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

Chewy

No. Try not. Do... or do not. There is no try.

#11 cmrisner

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Posted 05 August 2009 - 01:21 AM

I performed all the tasks suggested in your last post. I completed each task in the order listed in the post. Below is a copy of the process explore log. The superantispyware scan did find and quarantine 8 additional trojan viruses which required a reboot to remove. Unfortunately it did not save a log file. When I went to retrieve it, there were no log files at all.

Process PID CPU Description Company Name
System Idle Process 0 96.92
Interrupts n/a 1.54 Hardware Interrupts
DPCs n/a Deferred Procedure Calls
System 4
smss.exe 604 Windows NT Session Manager Microsoft Corporation
csrss.exe 668 Client Server Runtime Process Microsoft Corporation
winlogon.exe 696 Windows NT Logon Application Microsoft Corporation
services.exe 740 Services and Controller app Microsoft Corporation
ati2evxx.exe 904 ATI External Event Utility EXE Module ATI Technologies Inc.
svchost.exe 916 Generic Host Process for Win32 Services Microsoft Corporation
unsecapp.exe 2600 WMI Microsoft Corporation
dllhost.exe 3076 COM Surrogate Microsoft Corporation
svchost.exe 976 Generic Host Process for Win32 Services Microsoft Corporation
svchost.exe 1012 Generic Host Process for Win32 Services Microsoft Corporation
wuauclt.exe 3500 Windows Update Automatic Updates Microsoft Corporation
svchost.exe 1100 Generic Host Process for Win32 Services Microsoft Corporation
svchost.exe 1160 Generic Host Process for Win32 Services Microsoft Corporation
spoolsv.exe 1472 Spooler SubSystem App Microsoft Corporation
svchost.exe 1596 Generic Host Process for Win32 Services Microsoft Corporation
AOLacsd.exe 1636 AOL Connectivity Service AOL LLC
aoltsmon.exe 1648 AOL TopSpeed™ Monitor America Online, Inc
aoltpspd.exe 1736 AOL TopSpeed™ America Online Inc
arservice.exe 1676 ARSVC Application Microsoft
mDNSResponder.exe 1768 Bonjour Service Apple Inc.
ehrecvr.exe 1792 Media Center Receiver Service Microsoft Corporation
ehSched.exe 1840 Media Center Scheduler Service Microsoft Corporation
KodakSvc.exe 1904 KodakSvc Eastman Kodak Company
LSSrvc.exe 1960 Hewlett-Packard Company
MDM.EXE 2004 Machine Debug Manager Microsoft Corporation
MrHealthy.exe 188 MrHealthy Application Symantec Corporation
svchost.exe 284 Generic Host Process for Win32 Services Microsoft Corporation
svchost.exe 340 Generic Host Process for Win32 Services Microsoft Corporation
EKDiscovery.exe 464 EKDiscovery Module for Kodak AiO Printers Eastman Kodak Company
mcrdsvc.exe 480 MCRD Device Service Microsoft Corporation
dllhost.exe 1268 COM Surrogate Microsoft Corporation
alg.exe 1864 Application Layer Gateway Service Microsoft Corporation
lsass.exe 752 LSA Shell (Export Version) Microsoft Corporation
ati2evxx.exe 1376 ATI External Event Utility EXE Module ATI Technologies Inc.
explorer.exe 1444 Windows Explorer Microsoft Corporation
aolsoftware.exe 2936 AOL AOL LLC
qttask.exe 2948 Apple Computer, Inc.
ctfmon.exe 2976 CTF Loader Microsoft Corporation
mm_tray.exe 2996 mm_tray Musicmatch, Inc.
EKIJ5000MUI.exe 3012 Status Monitor for KODAK AiO Printer (32-Bit Intel® Pentium™ 4 Optimized Build) Eastman Kodak Company
GoogleToolbarNotifier.exe 3060 GoogleToolbarNotifier Google Inc.
msmsgs.exe 3084 Windows Messenger Microsoft Corporation
procexp.exe 1780 1.54 Sysinternals Process Explorer Sysinternals - www.sysinternals.com



What would you suggest I do now?

#12 DaChew

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Posted 05 August 2009 - 01:44 AM

If you went back into safe mode you might find it if you were logged on as the hidden adminstator instead of your regular profile.
Chewy

No. Try not. Do... or do not. There is no try.

#13 cmrisner

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Posted 05 August 2009 - 02:16 AM

Yeah, you were right...I found the log file when I rebooted in safe mode. Here is the log file.

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 08/04/2009 at 11:06 PM

Application Version : 4.27.1000

Core Rules Database Version : 4038
Trace Rules Database Version: 1978

Scan type : Complete Scan
Total Scan Time : 00:46:59

Memory items scanned : 252
Memory threats detected : 0
Registry items scanned : 5891
Registry threats detected : 0
File items scanned : 122763
File threats detected : 8

Trojan.Agent/Gen
C:\Program Files\SFX

Adware.Tracking Cookie
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@advertising[1].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@at.atwola[1].txt
C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@doubleclick[2].txt

Adware.Vundo Variant
C:\DOCUMENTS AND SETTINGS\HP_ADMINISTRATOR\LOCAL SETTINGS\TEMP\9A2.TMP
C:\DOCUMENTS AND SETTINGS\HP_ADMINISTRATOR\LOCAL SETTINGS\TEMP\9BC.TMP
C:\DOCUMENTS AND SETTINGS\HP_ADMINISTRATOR\LOCAL SETTINGS\TEMP\9E7.TMP

Trojan.Agent/Gen-MSFake
C:\DOCUMENTS AND SETTINGS\HP_ADMINISTRATOR\LOCAL SETTINGS\TEMP\UAC9EE5.TMP

#14 DaChew

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Posted 05 August 2009 - 02:25 AM

Update MBAM and run a complete scan, so far it's looking good, SAS only found broken remnants
Chewy

No. Try not. Do... or do not. There is no try.

#15 cmrisner

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Posted 05 August 2009 - 02:50 AM

I ran MBAM from safe mode and it didn't find anything...so whats next?




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