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Please Save My Computer


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41 replies to this topic

#1 float1ng1nspace

float1ng1nspace

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  • Local time:10:58 AM

Posted 31 July 2009 - 06:14 PM

Hello everyone,

hopefully my computer won't crash again before I finish posting this. anyway, i've been struggling with fixing my computer for about a month after a nasty virus i picked up when accidently installing some maleware that posed as a anti-virus program. i followed some instructions to get it removed that i found online, which has allowed me to do some basic stuff from my computer (for instance I"m typing this from internet explorer, which i can only use when i first open up my documents and type in a webaddress from in the address bar. firefox won't work...i've tried using maleware removers, but they won't open. pretty much the minute that windows starts up, i get errors saying that xxx program is corrupt and that i need to run chkdsk, i also receive a lot of 'the system has recovered from a serious error' messages, and my spybot program constantly is popping up changes to my registry that i keep on denying. the computer stays on from anywhere between 2 to 8 minutes before it randomly shuts down. thankfully today i was finally able to install hijack this and i obtained the below log. hopefully someone can help identify which things i need to fix, since (as mentioned) whatever is messing up my computer is preventing me from being able to use any sort of anti-virus/maleware software, whether it is installed on my system or an online scan. I appreciate any help that can be provided.

( I realize this pasted into the thread pretty poorly so i've attached the notepad document for reference)
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 6:06:22 PM, on 7/31/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Unable to get Internet Explorer version!
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Ahead\InCD\InCDsrv.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Apple\Mobile Device

Support\bin\AppleMobileDeviceService.exe
C:\PROGRA~1\Symantec\NORTON~1\GHOSTS~2.EXE
C:\Program Files\Network Associates\Common Framework\FrameworkService.exe
C:\Program Files\Network Associates\VirusScan\vstskmgr.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\PROGRA~1\NETWOR~1\COMMON~1\naPrdMgr.exe
C:\PROGRA~1\Dantz\RETROS~1\retrorun.exe
C:\Program Files\Spyware Doctor\pctsAuxs.exe
C:\Program Files\Spyware Doctor\pctsSvc.exe
C:\Documents and Settings\Katherine\hblbi.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\CyberLink DVD Solution\PowerDVD\PDVDServ.exe
C:\Program Files\Ahead\InCD\InCD.exe
C:\Program Files\Symantec\Norton Ghost 2003\GhostStartTrayApp.exe
C:\Program Files\Maxtor\OneTouch\utils\Onetouch.exe
C:\WINDOWS\MXOALDR.EXE
C:\Program Files\Network Associates\VirusScan\SHSTAT.EXE
C:\Program Files\Network Associates\Common Framework\UpdaterUI.exe
C:\Program Files\Common Files\Network Associates\TalkBack\tbmon.exe
C:\Program Files\Common Files\LogiShrd\LComMgr\Communications_Helper.exe
C:\Program Files\Common Files\LogiShrd\LComMgr\LVComSX.exe
C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb04.exe
C:\WINDOWS\system32\hphmon03.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Spyware Doctor\pctsTray.exe
C:\Program Files\Microsoft ActiveSync\Wcescomm.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\DOCUME~1\KATHER~1\LOCALS~1\Temp\vxgfbv.exe
C:\DOCUME~1\KATHER~1\LOCALS~1\Temp\vxgfbv.exe
C:\DOCUME~1\KATHER~1\LOCALS~1\Temp\mdm.exe
C:\DOCUME~1\KATHER~1\LOCALS~1\Temp\i0rajixn7k.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Google\Google Calendar Sync\GoogleCalendarSync.exe
C:\Program Files\Ilium Software\ListPro\ListProAlarms.exe
C:\WINDOWS\system32\dumprep.exe
C:\Program Files\Logitech\SetPoint\SetPoint.exe
C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
C:\PROGRA~1\MICROS~3\rapimgr.exe
C:\DOCUME~1\KATHER~1\LOCALS~1\Temp\chevau0r1.exe
C:\Program Files\Common Files\Logishrd\KHAL2\KHALMNPR.EXE
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\wdfmgr.exe
C:\Program Files\Linksys Wireless-G PCI Network Adapter with

SpeedBooster\WLService.exe
C:\Program Files\Linksys Wireless-G PCI Network Adapter with

SpeedBooster\WMP54GSv1_1.exe
C:\Program Files\Logitech\SetPoint\LU\LULnchr.exe
C:\Program Files\Logitech\SetPoint\LU\LogitechUpdate.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\System32\svchost.exe
C:\DOCUME~1\KATHER~1\LOCALS~1\Temp\notepad.exe
C:\DOCUME~1\KATHER~1\LOCALS~1\Temp\services.exe
C:\DOCUME~1\KATHER~1\LOCALS~1\Temp\winlogon.exe
C:\DOCUME~1\KATHER~1\LOCALS~1\Temp\system.exe
C:\Program Files\Java\jre1.6.0_05\bin\jucheck.exe
C:\Program Files\Malwarebytes' Anti-Malware\WINLOGON.exe
C:\Program Files\Spyware Doctor\pctsGui.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe
C:\Program Files\Mozilla Firefox\crashreporter.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =

http://www.rr.com/
F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\userinit.exe,C:\Documents

and Settings\Katherine\hblbi.exe \s,C:\Documents and

Settings\Katherine\dwbfdj.exe \s
O2 - BHO: C:\WINDOWS\system32\ghaf8jkdfd.dll -

{A36D2A01-00F3-42BD-F434-00BBC39C8953} - C:\WINDOWS\system32\ghaf8jkdfd.dll
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program

Files\Java\jre1.6.0_05\bin\jusched.exe"
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE

C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE

C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink DVD

Solution\PowerDVD\PDVDServ.exe"
O4 - HKLM\..\Run: [InCD] C:\Program Files\Ahead\InCD\InCD.exe
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [GhostStartTrayApp] C:\Program Files\Symantec\Norton Ghost

2003\GhostStartTrayApp.exe
O4 - HKLM\..\Run: [MaxtorOneTouch] C:\Program

Files\Maxtor\OneTouch\utils\Onetouch.exe
O4 - HKLM\..\Run: [RetroExpress] C:\PROGRA~1\Dantz\RETROS~1\RetroExpress.exe

/h
O4 - HKLM\..\Run: [MXOBG] C:\WINDOWS\MXOALDR.EXE
O4 - HKLM\..\Run: [EPSON Stylus CX6600 Series]

C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATI9EA.EXE /P26 "EPSON Stylus

CX6600 Series" /O6 "USB002" /M "Stylus CX6600"
O4 - HKLM\..\Run: [ShStatEXE] "C:\Program Files\Network

Associates\VirusScan\SHSTAT.EXE" /STANDALONE
O4 - HKLM\..\Run: [McAfeeUpdaterUI] "C:\Program Files\Network

Associates\Common Framework\UpdaterUI.exe" /StartedFromRunKey
O4 - HKLM\..\Run: [Network Associates Error Reporting Service] "C:\Program

Files\Common Files\Network Associates\TalkBack\tbmon.exe"
O4 - HKLM\..\Run: [Logitech Hardware Abstraction Layer] KHALMNPR.EXE
O4 - HKLM\..\Run: [LogitechCommunicationsManager] "C:\Program Files\Common

Files\LogiShrd\LComMgr\Communications_Helper.exe"
O4 - HKLM\..\Run: [LVCOMSX] "C:\Program Files\Common

Files\LogiShrd\LComMgr\LVComSX.exe"
O4 - HKLM\..\Run: [Kernel and Hardware Abstraction Layer] KHALMNPR.EXE
O4 - HKLM\..\Run: [HPDJ Taskbar Utility]

C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb04.exe
O4 - HKLM\..\Run: [HPHmon03] C:\WINDOWS\system32\hphmon03.exe
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe"

-atboottime
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\Program Files\Microsoft

ActiveSync\Wcescomm.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search &

Destroy\TeaTimer.exe
O4 - HKCU\..\Run: [hsf7husjnfg98gi498aejhiugjkdg4]

C:\DOCUME~1\KATHER~1\LOCALS~1\Temp\vxgfbv.exe
O4 - HKCU\..\Run: [A00F13ACCD34.exe]

C:\DOCUME~1\KATHER~1\LOCALS~1\Temp\_A00F13ACCD34.exe
O4 - HKCU\..\Run: [] C:\DOCUME~1\KATHER~1\LOCALS~1\Temp\ax8270.exe
O4 - HKCU\..\Run: [Windows System Recover!]

C:\DOCUME~1\KATHER~1\LOCALS~1\Temp\services.exe
O4 - HKCU\..\Run: [mswindows restore service]

C:\DOCUME~1\KATHER~1\LOCALS~1\Temp\chevau0r1.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe"

/background
O4 - Startup: fmnupd32.exe
O4 - Startup: ListProAlarms.lnk = C:\Program Files\Ilium

Software\ListPro\ListProAlarms.exe
O4 - Startup: OneNote 2007 Screen Clipper and Launcher.lnk = C:\Program

Files\Microsoft Office\Office12\ONENOTEM.EXE
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program

Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Google Calendar Sync.lnk = C:\Program

Files\Google\Google Calendar Sync\GoogleCalendarSync.exe
O4 - Global Startup: InterVideo WinCinema Manager.lnk = C:\Program

Files\InterVideo\Common\Bin\WinCinemaMgr.exe
O4 - Global Startup: ListProAlarms.lnk = C:\Program Files\Ilium

Software\ListPro\ListProAlarms.exe
O4 - Global Startup: Logitech Desktop Messenger.lnk = C:\Program

Files\Logitech\Desktop

Messenger\8876480\Program\LogitechDesktopMessenger.exe
O4 - Global Startup: Logitech SetPoint.lnk = C:\Program

Files\Logitech\SetPoint\SetPoint.exe
O4 - Global Startup: Sierra Garden Planner Tray Application.lnk =

C:\Sierra\GPlan\CALTRAY.EXE
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel

present
O7 - HKCU\Software\Microsoft\Windows\CurrentVersion\Policies\System,

DisableRegedit=1
O8 - Extra context menu item: E&xport to Microsoft Excel -

res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} -

C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console -

{08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program

Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49}

- C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote -

{2670000A-7350-4f3c-8081-5663EE0C6C49} -

C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} -

C:\WINDOWS\system32\shdocvw.dll
O9 - Extra button: Create Mobile Favorite -

{2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MICROS~3\INetRepl.dll
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} -

C:\PROGRA~1\MICROS~3\INetRepl.dll
O9 - Extra 'Tools' menuitem: Create Mobile Favorite... -

{2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MICROS~3\INetRepl.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} -

C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program

Files\AIM\aim.exe
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} -

C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search && Destroy Configuration -

{DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search &

Destroy\SDHelper.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} -

C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger -

{FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program

Files\Messenger\msmsgs.exe
O16 - DPF: {05D44720-58E3-49E6-BDF6-D00330E511D3} (StagingUI Object) -

http://zone.msn.com/binFrameWork/v10/StagingUI.cab55579.cab
O16 - DPF: {192F9A01-8030-48CE-9BC6-B03DE3E613C6} (PeoplePC Web Installer) -

https://www.peoplepc.com/ppcos/ISP60/Download/ppcwebi.cab
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus

scanner) -

http://security.symantec.com/sscv6/SharedC...bin/AvSniff.cab
O16 - DPF: {3BB54395-5982-4788-8AF4-B5388FFDD0D8} (MSN Games Buddy Invite)

- http://zone.msn.com/BinFrameWork/v10/ZBuddy.cab55579.cab
O16 - DPF: {5736C456-EA94-4AAC-BB08-917ABDD035B3} (ZonePAChat Object) -

http://zone.msn.com/binframework/v10/ZPAChat.cab55579.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility

Class) -

http://security.symantec.com/sscv6/SharedC...n/bin/cabsa.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (MSN Games - Installer) -

http://cdn2.zone.msn.com/binFramework/v10/...ro.cab56649.cab
O16 - DPF: {C487F60B-59B9-47D9-BFDF-AB26786F8823} -

http://zone.msn.com/bingame/zpagames/zpa_stoo.cab62201.cab
O16 - DPF: {DA2AA6CF-5C7A-4B71-BC3B-C771BB369937} (MSN Games Game

Communicator) - http://zone.msn.com/binframework/v10/StProxy.cab55579.cab
O18 - Protocol: bwfile-8876480 - {9462A756-7B47-47BC-8C80-C34B9B80B32B} -

C:\Program Files\Logitech\Desktop

Messenger\8876480\Program\GAPlugProtocol-8876480.dll
O20 - AppInit_DLLs: ,C:\DOCUME~1\KATHER~1\LOCALS~1\Temp\329961515334mxx.dll
O21 - SSODL: KDNISBaUSHQk - {6CFF1A2F-C655-B085-2601-D88E80158FE9} -

C:\WINDOWS\system32\rbn.dll
O22 - SharedTaskScheduler: rtasgvfu76ew8ndkfno94 -

{D76AB2A1-00F3-42BD-F434-00BBC39C8953} - C:\WINDOWS\system32\sdjee3inf.dll
O22 - SharedTaskScheduler: kjhsf87fhjdsfn93rjkndfdf -

{A36D2A01-00F3-42BD-F434-00BBC39C8953} - C:\WINDOWS\system32\ghaf8jkdfd.dll
O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft - C:\Program

Files\Lavasoft\Ad-Aware 2007\aawservice.exe
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common

Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Background Intelligent Transfer Service (BITS) - Unknown

owner - C:\WINDOWS\
O23 - Service: GhostStartService - Symantec Corporation -

C:\PROGRA~1\Symantec\NORTON~1\GHOSTS~2.EXE
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision

Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel

32\IDriverT.exe
O23 - Service: InCD Helper (InCDsrv) - Ahead Software AG - C:\Program

Files\Ahead\InCD\InCDsrv.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program

Files\iPod\bin\iPodService.exe
O23 - Service: Logitech Bluetooth Service (LBTServ) - Logitech, Inc. -

C:\Program Files\Common Files\Logitech\Bluetooth\LBTServ.exe
O23 - Service: McAfee Framework Service (McAfeeFramework) - Network

Associates, Inc. - C:\Program Files\Network Associates\Common

Framework\FrameworkService.exe
O23 - Service: Network Associates McShield (McShield) - Network Associates,

Inc. - C:\Program Files\Network Associates\VirusScan\mcshield.exe
O23 - Service: Network Associates Task Manager (McTaskManager) - Network

Associates, Inc. - C:\Program Files\Network

Associates\VirusScan\vstskmgr.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation -

C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Pml Driver - HP - C:\WINDOWS\system32\HPHipm09.exe
O23 - Service: Retrospect Express HD Restore Helper (RetroExp Helper) -

Dantz Development Corporation - C:\PROGRA~1\Dantz\RETROS~1\rthlpsvc.exe
O23 - Service: Retrospect Express HD Launcher (RetroExpLauncher) - Dantz

Development Corporation - C:\PROGRA~1\Dantz\RETROS~1\retrorun.exe
O23 - Service: PC Tools Auxiliary Service (sdauxservice) - PC Tools -

C:\Program Files\Spyware Doctor\pctsAuxs.exe
O23 - Service: PC Tools Security Service (sdcoreservice) - PC Tools -

C:\Program Files\Spyware Doctor\pctsSvc.exe
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) -

Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
O23 - Service: WMP54GSSVC - GEMTEKS - C:\Program Files\Linksys Wireless-G

PCI Network Adapter with SpeedBooster\WLService.exe
O23 - Service: Automatic Updates (wuauserv) - Unknown owner - C:\WINDOWS\

--
End of file - 14484 bytes


Thanks!

Brian

Attached Files


Edited by float1ng1nspace, 31 July 2009 - 06:31 PM.


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#2 fireman4it

fireman4it

    Bleepin' Fireman


  • Malware Response Team
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  • OFFLINE
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  • Location:Greenup, Ill USA
  • Local time:09:58 AM

Posted 10 August 2009 - 11:58 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

" Extinguishing Malware from the world"

The Virus, Trojan, Spyware, and Malware Removal forum is very busy. If I'm helping you and I've not posted back within 24 hrs., send a PM with your topic link. Thank you.

ALL OTHER HELP REQUESTS VIA THE PM SYSTEM WILL BE IGNORED. The Forums are there for a reason!
Thanks-


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#3 float1ng1nspace

float1ng1nspace
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  • Members
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  • Local time:10:58 AM

Posted 12 August 2009 - 06:50 PM

Hello and thanks for the reply.

I was able to download the dds program and run it, but everytime I try, I get the black screen with the information about the program, ending with "we only require it to run just once. Dispose after use" a log file never pops up and my computer either freezes or randomly restarts. (typically during a flurry of corrupt file notification) I'm also getting a lot of spy bot notification about registry changes which I keep on denying. Is there anything in the hijackthis log thY I provided above that helps identify some items that keep to be removed with the program....I can keep trying the dds, but not very confident....plus I don't even know if, even if I get a logfile generated, the computer will Allow me to either email it to a clean computer or post to the forum as I have had little luck getting fiefoz or Internet explored to work the past couple days. Outside of trying to get the dds to work, I have nor rouched the computer since my initiL post.

Any help would be great. Thanks!

#4 fireman4it

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  • Local time:09:58 AM

Posted 14 August 2009 - 10:13 PM

Hello float1ng1nspace,
  • Welcome to Bleeping Computer.
  • Sorry for delayed response. Forums have been really busy.
  • My name is fireman4it and I will be helping you with your Malware problem.
  • As I am still in training I will be helping you under supervision of our expert teachers, so there may be a delay between posts.
Please take note of some guidelines for this fix:
  • Refrain from making any changes to your computer including installing/uninstall programs, deleting files, modifying the registry, and running scanners or tools.
  • If you do not understand any step(s) provided, please do not hesitate to ask before continuing.
  • Even if things appear to be better, it might not mean we are finished. Please continue to follow my instructions and reply back until I give you the "all clean".
  • Finally, please reply using the Posted Image button in the lower right hand corner of your screen. Do not start a new topic. The logs that you post should be pasted directly into the reply, unless they do not fit into the post.
  • I will be analyzing your log. I will get back to you with instructions after it is approved.

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#5 fireman4it

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Posted 16 August 2009 - 10:31 AM

Hello float1ng1nspace,

Please follow all directions in order given.

1.
We need to disable Spybot S&D's "TeaTimer"
TeaTimer works by preventing ANY changes to the system. It will attempt to undo any fixes we run, because it blocks these fixes from running.

In order to safeguard your system from problems that can be brought on by a half finished fix, we need to disable TeaTimer. We can reenable it when we're done if you like.
  • Open SpyBot Search and Destroy by going to Start -> All Programs -> Spybot Search and Destroy -> Spybot Search and Destroy.
  • If prompted with a legal dialog, accept the warning.
  • Click Posted Image and then on "Advanced Mode"
    Posted Image
  • You may be presented with a warning dialog. If so, press Posted Image
  • Click on Posted Image
  • Click on Posted Image
  • Uncheck this checkbox:
    Posted Image
  • Close/Exit Spybot Search and Destroy
2.
Download Combofix from any of the links below. You must rename it before saving it. Save it to your desktop.

Link 1
Link 2


Posted Image


Posted Image
--------------------------------------------------------------------
  • Close/disable all anti-virus and anti-malware programs so they do not interfere with the running of ComboFix. Refer to this page if you are not sure how.
  • Close any open windows, including this one.
  • Double click on Combo-Fix.exe& follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • If you did not have it installed, you will see the prompt below. Choose YES.
  • Posted Image
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Note:The Windows Recovery Console will allow you to boot up into a special recovery (repair) mode. This allows us to more easily help you
should your computer have a problem after an attempted removal of malware. It is a simple procedure that will only take a few moments of your time.
  • Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

    Posted Image
  • Click on Yes, to continue scanning for malware.
  • When finished, it will produce a report for you. Please post the contents of the log (C:\ComboFix.txt).
Leave your computer alone while ComboFix is running.
ComboFix will restart your computer if malware is found; allow it to do so.


Note: Please Do NOT mouseclick combofix's window while its running because it may cause it to stall.
*NOTE: If combofix doesn't run in normal mode try running it in safemode.

How to boot into Safe Mode.
This can be done tapping the F8 key as soon as you start your computer
You will be brought to a menu where you can choose to boot into safe mode.
Make sure you choose the option without networking support.
Please see here for additional details.

3.
Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and re-enable all active protection when done.
-- If you encounter any problems, try running GMER in Safe Mode.

4.
  • Download random's system information tool (RSIT) by random/random from here and save it to your desktop.
  • Double click on RSIT.exe to run RSIT.
  • Click Continue at the disclaimer screen.
  • Once it has finished, two logs will open. Please post the contents of both log.txt (<info.txt (<
Things to include in your next reply:
Combofix.txt
Gmer.log
log.txt
info.txt
How is your machine running now?

" Extinguishing Malware from the world"

The Virus, Trojan, Spyware, and Malware Removal forum is very busy. If I'm helping you and I've not posted back within 24 hrs., send a PM with your topic link. Thank you.

ALL OTHER HELP REQUESTS VIA THE PM SYSTEM WILL BE IGNORED. The Forums are there for a reason!
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#6 fireman4it

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Posted 18 August 2009 - 05:30 PM

Hello.

Are you still there?

If you are please follow the instructions in my previous post.

If you still need help, follow the instructions I have given in my response. If you have since had your problem solved, we would appreciate you letting us know so we can close the topic.

Please reply back telling us so. If you don't reply within 5-7 days the topic will need to be closed.

Thanks for understanding :thumbup2:

With Regards,
fireman4it

" Extinguishing Malware from the world"

The Virus, Trojan, Spyware, and Malware Removal forum is very busy. If I'm helping you and I've not posted back within 24 hrs., send a PM with your topic link. Thank you.

ALL OTHER HELP REQUESTS VIA THE PM SYSTEM WILL BE IGNORED. The Forums are there for a reason!
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#7 float1ng1nspace

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Posted 18 August 2009 - 06:03 PM

Sorry for the delay, I've been on vacation. I am going to try these steps today or tomorrow and will report back

thanks!

#8 fireman4it

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Posted 18 August 2009 - 06:13 PM

Hello, Hope you had a nice vacation.
Next time let me know if your not going to be around so I don't close your topic. :thumbup2:

I will patiently be awaiting your logs.

" Extinguishing Malware from the world"

The Virus, Trojan, Spyware, and Malware Removal forum is very busy. If I'm helping you and I've not posted back within 24 hrs., send a PM with your topic link. Thank you.

ALL OTHER HELP REQUESTS VIA THE PM SYSTEM WILL BE IGNORED. The Forums are there for a reason!
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#9 fireman4it

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Posted 20 August 2009 - 12:49 PM

Hello.

Are you still there?

If you are please follow the instructions in my previous post.

If you still need help, follow the instructions I have given in my response. If you have since had your problem solved, we would appreciate you letting us know so we can close the topic.

Please reply back telling us so. If you don't reply within 5-7 days the topic will need to be closed.

Thanks for understanding :thumbup2:

With Regards,
fireman4it

" Extinguishing Malware from the world"

The Virus, Trojan, Spyware, and Malware Removal forum is very busy. If I'm helping you and I've not posted back within 24 hrs., send a PM with your topic link. Thank you.

ALL OTHER HELP REQUESTS VIA THE PM SYSTEM WILL BE IGNORED. The Forums are there for a reason!
Thanks-


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#10 float1ng1nspace

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Posted 20 August 2009 - 01:51 PM

Hello Fireman4it,

I spent a good couple hours attempting all of the things you suggested and came up empty handed. Tried opening spybot by going through the start menu, as well as through the shortcut link on my desktop, but the program will not open. I cannot even access the web from the computer anymore (internet explorer and firefox wont work, i used to be able to access the web from mydocuments folder, but it wont let me). pretty the only thing I'm able to open on my computer is the windows process manager that lets you kill processes and any windows folders (such as my documents, my computer, etc), although the computer is unstable to the point where it randomly shuts down when i try to do too much. lots of 'corrupt file' and 'windows recovered from a serious error messages'. The computer also will not allow me to be in 'safe mode' (i hit f8, it gives me the options, i click 'safe mode' and a list of files scrolls down my screen and then the computer restarts.

i'm sure you know much much more about computers than i do, but I was wondering if you thought this might work - since this desk top is part of a network of computers at my house, would i be able to share the entire c drive of the infected computer and use a clean computer to scan the c drive using something like malewarebytes or combofix or any of those other types of programs? i know i'm probably just grasping @ straws but i'm trying to think of anything to try as a work around to at least fix the computer to the point that i can actually run some of the methods you recommended to try to fix.

thanks for the follow up.

brian

#11 fireman4it

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Posted 20 August 2009 - 05:37 PM

Hello float1ng1nspace,

So you have downloadedCombofix to your desktop already and cant get it to run correct?And you also can't boot into Safe Mode?

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#12 float1ng1nspace

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Posted 20 August 2009 - 05:50 PM

I have been unable to download combofix and have been unable to boot in safemode

#13 fireman4it

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Posted 21 August 2009 - 03:44 PM

Hello float1ng1nspace,

Do you have access to another computer? If so download and tranfer these tools to your machine,either by copying to a CD or USB stick or floppydisk.

1.
We Need to Repair Safe Mode
  • Please download Safe Boot Key Repair and save it to your desktop.
  • Open Posted Image on your desktop.
  • Copy and paste the resultant log here in your next reply.
2.
Please remove all older versions of ComboFix that you have saved.
Download a new version of ComboFix from any of the links below. You must rename it before saving it (see picture below). Save it to your desktop.
  • Download ComboFix (ComboFix.exe) - #1
  • Download ComboFix (ComboFix.exe) - #2

    Posted Image
    Transfer the ComboFix you just downloaded, to the Desktop of the infected computer.

    Now please run ComboFix using these instructions:

  • Go to Start -> Run... and in the "Open:" box that opens type Notepad and press Enter (alternatively, navigate to Start -> Accessories -> Notepad).
  • Copy the entire contents inside the CODE box below into Notepad (do NOT copy the word "CODE"!) - don't use any other text editor than Notepad or the script will fail.
    KILLALL::
  • Go to File -> Save and save as CFScript.txt in the same location as ComboFix.exe.
  • Referring to the picture below, drag CFScript.txt on top of the ComboFix icon. This will start ComboFix again.
    Posted Image

  • Follow the on-screen prompts. When you click Yes at the prompt to allow ComboFix to download and install the Microsoft Windows Recovery Console, you may get the following prompt: "You do not appear to be connected to the internet. Kindly connect before clicking 'OK'". When this occurs, do NOT click OK yet, but instead, please do this:
  • Go to Start -> Control Panel -> Network and Internet Connections -> Network Connections
  • Right-click your default connection, usually Local Area Connection or Dial-up Connection (if you are using dial-up), and left-click Repair
  • Once done, click Close and exit the Network Connections window.
  • Now click OK in order to let ComboFix download the Recovery Console.
  • When prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
  • When the RC is successfully installed, click Yes to continue scanning for malware.
    NOTE: Do NOT mouseclick ComboFix's window whilst it's running. That may cause your system to hang!
  • When finished, ComboFix shall produce a log for you (located at C:\ComboFix.txt). Post the entire contents of that report in your next reply for further review, and so we may continue cleansing the system.
3.
We Need to check for Rootkits with RootRepeal
  • Download RootRepeal from the following location and save it to your desktop.
  • Extract RootRepeal.exe from the archive (If you did not use the "Direct Download" mirror).
  • Open Posted Image on your desktop.
  • Click the Posted Image tab.
  • Click the Posted Image button.
  • Check all seven boxes: Posted Image
  • Push Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the Posted Image button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.
Things to include in your next reply:
Combofix.txt
Rootrepeal.txt
Safemodeboot log
How is your machine running now?

" Extinguishing Malware from the world"

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ALL OTHER HELP REQUESTS VIA THE PM SYSTEM WILL BE IGNORED. The Forums are there for a reason!
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#14 float1ng1nspace

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Posted 21 August 2009 - 04:12 PM

Thanks for the new suggestions. I will attempt these three things when I get home from work. One question regarding the combofix and rootrepeal aspects - should i first attempt to run these in regular mode and if it fails, try safe mood (assuming the safemodeboot works?) or should I strictly attempt running these in regular mode?

#15 fireman4it

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Posted 21 August 2009 - 04:21 PM

Hello

Thanks for the new suggestions. I will attempt these three things when I get home from work. One question regarding the combofix and rootrepeal aspects - should i first attempt to run these in regular mode and if it fails, try safe mood (assuming the safemodeboot works?) or should I strictly attempt running these in regular mode?


Please try several times in Normal mode first . Then If this doesn't work you may try to run them in Safemode.
Normal mode is optimal for these tools is why I say this,but they will run in safemode and work ok to and also give us a place to start. :thumbup2:

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ALL OTHER HELP REQUESTS VIA THE PM SYSTEM WILL BE IGNORED. The Forums are there for a reason!
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