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Patched USER32 cant be removed by Mcafee


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#1 venkatk1984

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Posted 31 July 2009 - 08:34 AM

Hi,

I am new here. I have Patched USER32 reported by Mcafee scan. Mcafee also says that it cannot remove the virus completely. My computer is not down. But I do not know how long before that happens.

Thanks in advance.

-Venkat

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#2 boopme

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Posted 31 July 2009 - 12:48 PM

Hello and welcome please run these next. If you have Spybot installed temporarily disable it.
Next run ATF:
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.

Next run MBAM (MalwareBytes):

NOTE: Before saving MBAM please rename it to zztoy.exe....now save it to your desktop.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 venkatk1984

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Posted 31 July 2009 - 01:37 PM

Hi,

Thanks again. Here is the log. How is the weather in NJ?

Regards,
-Venkat
---------------------------------------------------------------------------
Malwarebytes' Anti-Malware 1.39
Database version: 2536
Windows 5.1.2600 Service Pack 2

7/31/2009 2:21:07 PM
mbam-log-2009-07-31 (14-21-07).txt

Scan type: Quick Scan
Objects scanned: 93860
Time elapsed: 9 minute(s), 42 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 3
Registry Values Infected: 0
Registry Data Items Infected: 1
Folders Infected: 0
Files Infected: 2

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{56256a51-b582-467e-b8d4-7786eda79ae0} (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Multimedia\WMPlayer\Schemes\f3pss (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Fun Web Products (Adware.MyWebSearch) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\UpdatesDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\gulidowu.dll (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\wwmeoblk.exe (Trojan.Downloader) -> Quarantined and deleted successfully.

#4 boopme

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Posted 31 July 2009 - 01:52 PM

Hello, it's a hot and Humid one here today..
Due to the Vundo I see we should also run SAS.
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
How is it now?
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 venkatk1984

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Posted 31 July 2009 - 03:11 PM

Hi,

Here is it. I started Folding too.

Thanks again.
-Venkat
-----------------------------------------------------------------------------------
SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 07/31/2009 at 04:00 PM

Application Version : 4.27.1000

Core Rules Database Version : 4031
Trace Rules Database Version: 1971

Scan type : Complete Scan
Total Scan Time : 00:22:59

Memory items scanned : 272
Memory threats detected : 0
Registry items scanned : 5546
Registry threats detected : 0
File items scanned : 26951
File threats detected : 16

Adware.Tracking Cookie
C:\Documents and Settings\Venkat\Cookies\venkat@doubleclick[1].txt
C:\Documents and Settings\Venkat\Cookies\venkat@ads.bleepingcomputer[1].txt
C:\Documents and Settings\Venkat\Cookies\venkat@msnportal.112.2o7[1].txt
C:\Documents and Settings\Venkat\Cookies\venkat@atdmt[1].txt
C:\Documents and Settings\Venkat\Cookies\venkat@kontera[2].txt
C:\Documents and Settings\Normal\Cookies\normal@msnportal.112.2o7[1].txt
C:\Documents and Settings\Normal\Cookies\normal@ads.pointroll[1].txt
C:\Documents and Settings\Normal\Cookies\normal@atdmt[2].txt
C:\Documents and Settings\Normal\Cookies\normal@bs.serving-sys[2].txt
C:\Documents and Settings\Normal\Cookies\normal@serving-sys[2].txt
C:\Documents and Settings\Normal\Cookies\normal@doubleclick[1].txt
C:\Documents and Settings\Normal\Cookies\normal@neoedge.adbureau[1].txt
C:\Documents and Settings\Normal\Local Settings\Temp\Cookies\normal@atwola[2].txt
C:\Documents and Settings\Normal\Local Settings\Temp\Cookies\normal@2o7[1].txt
C:\Documents and Settings\Normal\Local Settings\Temp\Cookies\normal@doubleclick[1].txt

Trojan.Unknown Origin
C:\WINDOWS\SYSTEM32\GODANIHE.EXE

#6 boopme

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Posted 31 July 2009 - 03:26 PM

You're welcome and cool on the FOlding. say hello to our Folders here..
http://www.bleepingcomputer.com/forums/t/132716/foldinghome-fh-part-deux/

We will run 2 or 3 more tools i think.
Please print out and follow these instructions: "How to use SDFix". <- This program is for Windows 2000/XP ONLY.
When using this tool, you must use the Administrator's account or an account with "Administrative rights"
  • Disconnect from the Internet and temporarily disable your anti-virus, script blocking and any real time protection programs before performing a scan.
  • When done, the SDFix report log will open in notepad and automatically be saved in the SDFix folder as Report.txt.
  • If SDFix is unable to run after rebooting from Safe Mode, run SDFix in either Mode, and type F, then press Enter for it to finish the final stage and produce the report.
  • Please copy and paste the contents of Report.txt in your next reply.
  • Be sure to renable you anti-virus and and other security programs before connecting to the Internet.
-- If the computer has been infected with the VirusAlert! malware warning from the clock and the Start Menu icons or drives are not visible, open the SDFix folder, right-click on either the XP_VirusAlert_Repair.inf or W2K VirusAlert_Repair.inf (depending on your version of Windows) and select Install from the Context menu. Then reboot to apply the changes.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 venkatk1984

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Posted 31 July 2009 - 09:05 PM

Hi,

SDFIX download link broken in the How to use SDFIX page. At least that is the message I am getting.

Have a good night.

-Venkat

#8 boopme

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Posted 01 August 2009 - 10:09 AM

It appears to be working now... If not then run this.. or do both.

Next Please install RootRepeal
Note: Vista users ,, right click on desktop icon and select "Run as Administrator."
Fatdcuk at Malwarebytes posted a comprehensive tutorial - Self Help guide can be found here if needed.: Malwarebytes Removal and Self Help Guides.

Go HERE, and download RootRepeal.zip to your Desktop.
Tutorial with images ,if needed >> L@@K.
Unzip that,(7-zip tool if needed) and then click RootRepeal.exe to open the scanner.
Next click on the Report tab, now click on Scan. A Window will open asking what to include in the scan. Check all of the below and then click OK.

Drivers
Files
Processes
SSDT
Stealth Objects
Hidden Services


Now you'll be asked which drive to scan. Check C: and click OK again and the scan will start. Please be patient as the scan runs. When the scan has finished, click on Save Report.
Name the log RootRepeal.txt and save it to your Documents folder (it should automatically save it there).
Please copy and paste that into your next reply.

Please note: If Rootrepeal fails to run, try this step: Click Settings - Options. Set the Disk Access slider to High
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 venkatk1984

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Posted 01 August 2009 - 05:46 PM

Hi,

Having a good weekend! Here it is below the RootRepeal log. I did not run SDFIX still broken link.

Regards,
-Venkat
-------------------------------------------------------------------------------------------------------------------------------------
ROOTREPEAL © AD, 2007-2009
==================================================
Scan Start Time: 2009/08/01 18:25
Program Version: Version 1.3.3.0
Windows Version: Windows XP SP2
==================================================

Drivers
-------------------
Name: dump_iastor.sys
Image Path: C:\WINDOWS\System32\Drivers\dump_iastor.sys
Address: 0xBA25D000 Size: 471040 File Visible: No Signed: -
Status: -

Name: rootrepeal.sys
Image Path: C:\WINDOWS\system32\drivers\rootrepeal.sys
Address: 0xB8879000 Size: 49152 File Visible: No Signed: -
Status: -

Hidden/Locked Files
-------------------
Path: C:\hiberfil.sys
Status: Locked to the Windows API!

Path: c:\windows\temp\sqlite_eaevul90bys0j1w
Status: Allocation size mismatch (API: 4096, Raw: 0)

Path: c:\windows\temp\mcafee_rhymde8nitfvrpo
Status: Allocation size mismatch (API: 4096, Raw: 0)

Path: c:\windows\temp\mcmsc_g417ilctzcmgswc
Status: Allocation size mismatch (API: 4096, Raw: 0)

Path: c:\windows\temp\sqlite_5splbjlvqzokqrb
Status: Allocation size mismatch (API: 4096, Raw: 0)

Path: c:\windows\temp\sqlite_gwwyh8dz7zfpups
Status: Allocation size mismatch (API: 4096, Raw: 0)

Path: c:\windows\temp\sqlite_jvd1gifnyx4rytl
Status: Allocation size mismatch (API: 4096, Raw: 0)

Path: c:\windows\temp\sqlite_kpdnrfzfvrzoxlj
Status: Allocation size mismatch (API: 4096, Raw: 0)

Path: c:\windows\temp\sqlite_woa2szhsud7h5yh
Status: Allocation size mismatch (API: 4096, Raw: 0)

Path: c:\windows\temp\sqlite_y3eog68xgbe3dkz
Status: Allocation size mismatch (API: 4096, Raw: 0)

Path: C:\Program Files\Yahoo! Games\PrincessBride\The Princess Bride Game.exe:{FD391AC2-E890-7170-EC8F-C36BBFD1069D}
Status: Visible to the Windows API, but not on disk.

Path: C:\Program Files\Yahoo! Games\SandScript\sandscript.exe:{DFF89FF5-85F3-9ED5-B811-14BCFB25791E}
Status: Visible to the Windows API, but not on disk.

SSDT
-------------------
#: 257 Function Name: NtTerminateProcess
Status: Hooked by "C:\Program Files\SUPERAntiSpyware\SASKUTIL.sys" at address 0xba3c6df0

==EOF==

#10 boopme

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Posted 02 August 2009 - 02:44 PM

Hello, yes had a nice BQ and party yesterday and you?
Seems to be looking better,how is it running?

Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan.
After scan click Remove Selected, Post new scan log and Reboot into normal mode.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#11 venkatk1984

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Posted 02 August 2009 - 04:18 PM

Hi,

I am spending a quiet weekend with my family.

Things seem to be ok now. No Mcafee messages saying Patched User 32 found.

Is the stuff found on my machine all adware or spyware? Was there any reason to worry especially?

Thanks again.

Have a great rest of the weekend.

-Venkat

#12 boopme

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Posted 02 August 2009 - 04:45 PM

Yes,there were no infostealers or backdoors.. So if things are good here as they look it then...

Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been backed up, renamed and saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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