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Niece's computer hosed


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#1 kaneshansley

kaneshansley

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Posted 06 September 2004 - 07:26 PM

Hi, my niece went off to school last week with an IBM Thinkpad with Windows XP. It's been infected with all kinds of viruses, and I tried to help her do a system restore but it would only go back a few days and it didn't work. The problem is that the computer was given to her used with no software or documentation of any kind. I think her only hope is a complete restore, but she has no disk. Is there a way she can get a restore CD?

Thanks,
Karen

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#2 Grinler

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    Lawrence Abrams


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Posted 06 September 2004 - 11:18 PM

She can contact the manufacturer and for a fee they may send a new restore cd. You may want to have her post a hijackthis log in our hijackthis logs forum and we can try to clean out the system for her.

#3 kaneshansley

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Posted 07 September 2004 - 08:24 AM

Thanks, I'll give her this info.

Karen




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