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undeletable user account


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2 replies to this topic

#1 sehrguey

sehrguey

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Posted 31 July 2009 - 04:45 AM

dear all,
actually, I can delete this (supposedly self-established) user account named "jhg" on my PC but after the machine is restarted the sticky user account pops up again.
Please, help if you can.
Here is the dds.txt file:

DDS (Ver_09-07-30.01) - NTFSx86
Run by me at 10:27:03.55 on Thu 07/30/2009
Internet Explorer: 6.0.2900.5512
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.184.41 [GMT -7:00]

AV: AVG Anti-Virus Free *On-access scanning enabled* (Outdated) {17DDD097-36FF-435F-9E1B-52D74245D6BF}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\avgwdsvc.exe
C:\PROGRA~1\avgrsx.exe
C:\Program Files\avgcsrvx.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\BillP Studios\WinPatrol\winpatrol.exe
C:\PROGRA~1\avgtray.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Documents and Settings\me\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.bukvaved.ru/
uSearch Page = hxxp://search.qip.ru
uDefault_Page_URL = hxxp://search.qip.ru
uDefault_Search_URL = hxxp://search.qip.ru
uSearch Bar = hxxp://search.qip.ru/ie
uInternet Connection Wizard,ShellNext = iexplore
uInternet Settings,ProxyServer = proxy.ktsurf.net:8080
uSearchAssistant = hxxp://search.qip.ru/ie
uSearchURL,(Default) = Root: HKCU; Subkey: Software\Microsoft\Internet Explorer\SearchUrl; ValueType: string; ValueName: '; ValueData: '; Flags: createvalueifdoesntexist noerror; Tasks: AddSearchQip
uURLSearchHooks: QIPBHO Class: {95289393-33ea-4f8d-b952-483415b9c955} - c:\documents and settings\me\application data\microsoft\internet explorer\qipsearchbar.dll
uURLSearchHooks: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} -
uURLSearchHooks: H - No File
BHO: QIPBHO Class: {95289393-33ea-4f8d-b952-483415b9c955} - c:\documents and settings\me\application data\microsoft\internet explorer\qipsearchbar.dll
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} -
EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [WinPatrol] c:\program files\billp studios\winpatrol\winpatrol.exe -expressboot
mRun: [AVG8_TRAY] c:\progra~1\avgtray.exe
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
DPF: DirectAnimation Java Classes - file://c:\windows\java\classes\dajava.cab
DPF: Microsoft XML Parser for Java - file://c:\windows\java\classes\xmldso.cab
TCP: {ED279811-E82E-4C71-826B-D20031B4DFDC} = 192.168.65.27 192.168.65.26
Notify: avgrsstarter - avgrsstx.dll

============= SERVICES / DRIVERS ===============

R1 AvgLdx86;AVG Free AVI Loader Driver x86;c:\windows\system32\drivers\avgldx86.sys [2009-6-25 325640]
R1 AvgMfx86;AVG Free On-access Scanner Minifilter Driver x86;c:\windows\system32\drivers\avgmfx86.sys [2009-6-25 27656]
R3 acfva;acfva;c:\windows\system32\drivers\acfva.sys [2008-11-26 28445]
R3 trid3d;trid3d;c:\windows\system32\drivers\trid3dm.sys [2008-12-14 222336]
S3 AVPsys;AVPsys;c:\windows\system32\drivers\cdaudio.sys [2001-8-17 18688]

=============== Created Last 30 ================

2009-07-28 11:59 2,560 -------- c:\windows\system32\drivers\cdralw2k.sys
2009-07-28 11:59 2,432 -------- c:\windows\system32\drivers\cdr4_xp.sys
2009-07-28 11:59 115,880 -------- c:\windows\system32\pxinsi64.exe
2009-07-28 11:59 129,784 -------- c:\windows\system32\pxafs.dll
2009-07-28 10:05 <DIR> --d----- c:\program files\Trend Micro
2009-07-25 07:41 <DIR> --d----- C:\install
2009-07-25 07:30 <DIR> --d----- c:\docume~1\me\applic~1\Malwarebytes
2009-07-25 07:30 38,160 a------- c:\windows\system32\drivers\mbamswissarmy.sys
2009-07-25 07:30 19,096 a------- c:\windows\system32\drivers\mbam.sys
2009-07-25 07:30 <DIR> --d----- c:\docume~1\alluse~1.win\applic~1\Malwarebytes
2009-07-25 07:30 <DIR> --d----- c:\program files\Malwarebytes' Anti-Malware
2009-07-06 06:41 <DIR> --d----- c:\docume~1\me\applic~1\ABBYY
2009-07-04 12:09 <DIR> --d----- c:\program files\log

==================== Find3M ====================

2009-06-25 10:00 10,520 a------- c:\windows\system32\avgrsstx.dll
2009-06-25 10:00 325,640 a------- c:\windows\system32\drivers\avgldx86.sys
2009-06-24 02:52 1,632 a------- c:\windows\system32\d3d8caps.dat
2008-07-06 07:59 380,928 a----r-- c:\program files\dmaster.exe

============= FINISH: 10:28:46.92 ===============

Attached Files



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#2 schrauber

schrauber

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Posted 09 August 2009 - 01:53 PM

Hello sehrguey and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE
regards,
schrauber

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#3 Orange Blossom

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Posted 16 August 2009 - 10:19 AM

Due to the lack of feedback, this Topic is now closed.

In case you still have problems, please send me a Private message to reopen this topic within the next 5 days. Beyond that point, please start a new topic.

Orange Blossom :thumbup2:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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