Jump to content


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.

Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.


Multiple system crashes/application failures (Vista 64)

  • This topic is locked This topic is locked
5 replies to this topic

#1 Proser


  • Members
  • 8 posts
  • Local time:01:42 AM

Posted 30 July 2009 - 10:48 PM

Three days ago, my system went haywire. The initial symptom was my screen freezing up (horizontal, multicolored lines...I could still see the cursor, but couldn't move it). Every time I restarted my computer, it would eventually do the same thing. Prior to the freeze-up, I would receive various notifications from Windows saying that one or several programs had stopped working, but it was rarely if ever the same program twice (two that I remember were: consent.exe and Microsoft Software Licensing Service). So far, there have been no freeze-ups while operating in safe mode, although programs continue to stop responding.

Also, any program I was actively running, such as Firefox, WMP, Windows Explorer, etc., would often stop working. I was able to install the latest version of Firefox, but it eventually stopped working altogether (I would try to open it and literally nothing would happen--didn't even show up as an active process on Task Manager or my Codestuff Starter app.).

I tried to download Trend Micro's virus scanner and Kaspersky's, but could not do so, I believe because the Windows installer program stopped working.

When I reboot, Microsoft security center says either that McAfee is not communicating to the security center in a compatible mode or that McAfee is turned off. I tried to run a virus scan with McAfee but the program stopped responding. I tried again, and McAfee said "Required DAT files missing; please reinstall." I ran McAfee in safe mode and, after one failure, it completed a full system scan of my local drives, finding no infections. I tried to scan my processes twice, but McAfee stopped responding both times.

(Not in safe mode) I tried to uninstall a couple of Apple programs, and I got a pop up saying my administrator had disabled this function and I had no permission to do the uninstall...I am the administrator and only user of this computer.

I ran Spybot, which found no infections. I defragmented my hard drive. I used the memory check diagnostic and found no problems. I spent an hour on the phone with Toshiba support, and the tech found no hardware problems (his advice was to do a system recoverl, which I thought was premature). I did a system restore, which did not help the problem. The Toshiba tech asked me about my fan, which I thought was a little odd, but I told him I hadn't noticed anything unusual (not that that means anything), and he didn't elaborate.

I tried to follow the instructions in the Prep Guide, but I could not download DDS (said my operating system did not support it). I found another thread which advised I should download RSIT. My log is pasted below, and I have attached the info.txt file.

Thank you very much for your help.


Logfile of random's system information tool 1.06 (written by random/random)
Run by Bart at 2009-07-30 21:59:42
Microsoft® Windows Vista™ Home Premium Service Pack 1
System drive C: has 49 GB (16%) free of 304 GB
Total RAM: 4093 MB (80% free)

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:59:47 PM, on 7/30/2009
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v7.00 (7.00.6001.18248)
Boot mode: Safe mode with network support

Running processes:
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Trend Micro\HijackThis\HijackThis.exe
C:\Users\Bart\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\GG4DGX5U\RSIT[1].exe
C:\Program Files (x86)\Trend Micro\HijackThis\Bart.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.toshibadirect.com/dpdstart
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.toshibadirect.com/dpdstart
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.toshibadirect.com/dpdstart
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
F2 - REG:system.ini: UserInit=userinit.exe
O1 - Hosts: ::1 localhost
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~2\SPYBOT~1\SDHelper.dll
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files (x86)\McAfee\VirusScan Enterprise\Scriptcl.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files (x86)\google\googletoolbar1.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files (x86)\Google\GoogleToolbarNotifier\2.0.301.7164\swg.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files (x86)\google\googletoolbar1.dll
O4 - HKLM\..\Run: [ShStatEXE] "C:\Program Files (x86)\McAfee\VirusScan Enterprise\SHSTAT.EXE" /STANDALONE
O4 - HKLM\..\Run: [McAfeeUpdaterUI] "C:\Program Files (x86)\McAfee\Common Framework\UdaterUI.exe" /StartedFromRunKey
O4 - HKLM\..\Run: [SSBkgdUpdate] "C:\Program Files (x86)\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" -Embedding -boot
O4 - HKLM\..\Run: [PaperPort PTD] "C:\Program Files (x86)\ScanSoft\PaperPort\pptd40nt.exe"
O4 - HKLM\..\Run: [IndexSearch] "C:\Program Files (x86)\ScanSoft\PaperPort\IndexSearch.exe"
O4 - HKLM\..\Run: [PPort11reminder] "C:\Program Files (x86)\ScanSoft\PaperPort\Ereg\Ereg.exe" -r "C:\ProgramData\ScanSoft\PaperPort\11\Config\Ereg\Ereg.ini"
O4 - HKLM\..\Run: [BrMfcWnd] "C:\Program Files (x86)\Brother\Brmfcmon\BrMfcWnd.exe" /AUTORUN
O4 - HKLM\..\Run: [ControlCenter3] "C:\Program Files (x86)\Brother\ControlCenter3\brctrcen.exe" /autorun
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Java\jre6\bin\jusched.exe"
O4 - HKCU\..\Run: [BitTorrent DNA] "C:\Users\Bart\Program Files (x86)\DNA\btdna.exe"
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files (x86)\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\Run: [Skype] "C:\Program Files (x86)\Skype\Phone\Skype.exe" /nosplash /minimized
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~2\MICROS~1\Office12\EXCEL.EXE/3000
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MICROS~1\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MICROS~1\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~2\MICROS~1\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~2\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~2\SPYBOT~1\SDHelper.dll
O13 - Gopher Prefix:
O16 - DPF: {FFBB3F3B-0A5A-4106-BE53-DFE1E2340CB1} (DownloadManager Control) - http://dlm.tools.akamai.com/dlmanager/vers...ivex-latest.cab
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~2\COMMON~1\Skype\SKYPE4~1.DLL
O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files (x86)\Lavasoft\Ad-Aware\aawservice.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: Ati External Event Utility - Unknown owner - C:\Windows\system32\Ati2evxx.exe (file missing)
O23 - Service: ConfigFree Gadget Service - TOSHIBA CORPORATION - C:\Program Files (x86)\TOSHIBA\ConfigFree\CFProcSRVC.exe
O23 - Service: ConfigFree Service - TOSHIBA CORPORATION - C:\Program Files (x86)\TOSHIBA\ConfigFree\CFSvcs.exe
O23 - Service: @dfsrres.dll,-101 (DFSR) - Unknown owner - C:\Windows\system32\DFSR.exe (file missing)
O23 - Service: Intel® PROSet/Wireless Event Log (EvtEng) - Intel® Corporation - C:\Program Files\Intel\WiFi\bin\EvtEng.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files (x86)\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files (x86)\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files (x86)\iPod\bin\iPodService.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: McAfee Framework Service (McAfeeFramework) - McAfee, Inc. - C:\Program Files (x86)\McAfee\Common Framework\FrameworkService.exe
O23 - Service: McAfee McShield (McShield) - McAfee, Inc. - C:\Program Files (x86)\McAfee\VirusScan Enterprise\x64\McShield.exe
O23 - Service: McAfee Task Manager (McTaskManager) - McAfee, Inc. - C:\Program Files (x86)\McAfee\VirusScan Enterprise\VsTskMgr.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Intel® PROSet/Wireless Registry Service (RegSrvc) - Intel® Corporation - C:\Program Files\Common Files\Intel\WirelessCommon\RegSrvc.exe
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\SLsvc.exe,-101 (slsvc) - Unknown owner - C:\Windows\system32\SLsvc.exe (file missing)
O23 - Service: SmartFaceVWatchSrv - Toshiba - C:\Program Files\TOSHIBA\SmartFaceV\SmartFaceVWatchSrv.exe
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: Sony SCSI Helper Service - Sony Corporation - C:\Program Files (x86)\Common Files\Sony Shared\Fsk\SonySCSIHelperService.exe
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: TMachInfo - TOSHIBA Corporation - C:\Program Files (x86)\TOSHIBA\TOSHIBA Service Station\TMachInfo.exe
O23 - Service: TOSHIBA Navi Support Service (TNaviSrv) - TOSHIBA Corporation - C:\Program Files (x86)\Toshiba\TOSHIBA DVD PLAYER\TNaviSrv.exe
O23 - Service: TOSHIBA Power Saver (TosCoSrv) - TOSHIBA Corporation - C:\Program Files\TOSHIBA\Power Saver\TosCoSrv.exe
O23 - Service: TOSHIBA SMART Log Service - TOSHIBA Corporation - C:\Program Files\TOSHIBA\SMARTLogService\TosIPCSrv.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%ProgramFiles%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

End of file - 9816 bytes

======Registry dump======

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{06849E9F-C8D7-4D59-B87D-784B7D6BE0B3}]
Adobe PDF Reader Link Helper - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll [2006-10-22 62080]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{53707962-6F74-2D53-2644-206D7942484F}]
Spybot-S&D IE Protection - C:\PROGRA~2\SPYBOT~1\SDHelper.dll [2008-09-15 1562960]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{7DB2D5A0-7241-4E79-B68D-6309F01C5231}]
scriptproxy - C:\Program Files (x86)\McAfee\VirusScan Enterprise\Scriptcl.dll [2006-11-30 67136]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{AA58ED58-01DD-4d91-8333-CF10577473F7}]
Google Toolbar Helper - c:\program files (x86)\google\googletoolbar1.dll [2008-08-14 2554680]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{AF69DE43-7D58-4638-B6FA-CE66B5AD205D}]
Google Toolbar Notifier BHO - C:\Program Files (x86)\Google\GoogleToolbarNotifier\2.0.301.7164\swg.dll [2008-08-14 325048]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{DBC80044-A445-435b-BC74-9C25C1C588A9}]
Java™ Plug-In 2 SSV Helper - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll [2009-05-21 41368]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Toolbar]
{2318C2B1-4965-11d4-9B18-009027A5CD4F} - &Google - c:\program files (x86)\google\googletoolbar1.dll [2008-08-14 2554680]

"ShStatEXE"=C:\Program Files (x86)\McAfee\VirusScan Enterprise\SHSTAT.EXE [2006-11-30 112216]
"McAfeeUpdaterUI"=C:\Program Files (x86)\McAfee\Common Framework\UdaterUI.exe [2006-11-17 136768]
"SSBkgdUpdate"=C:\Program Files (x86)\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe [2006-10-25 210472]
"PaperPort PTD"=C:\Program Files (x86)\ScanSoft\PaperPort\pptd40nt.exe [2007-10-11 29984]
"IndexSearch"=C:\Program Files (x86)\ScanSoft\PaperPort\IndexSearch.exe [2007-10-11 46368]
"PPort11reminder"=C:\Program Files (x86)\ScanSoft\PaperPort\Ereg\Ereg.exe [2007-08-31 328992]
"BrMfcWnd"=C:\Program Files (x86)\Brother\Brmfcmon\BrMfcWnd.exe [2007-11-05 741376]
"ControlCenter3"=C:\Program Files (x86)\Brother\ControlCenter3\brctrcen.exe [2007-10-30 77824]
"Adobe Reader Speed Launcher"=C:\Program Files (x86)\Adobe\Reader 8.0\Reader\Reader_sl.exe [2008-10-15 39792]
"iTunesHelper"=C:\Program Files (x86)\iTunes\iTunesHelper.exe [2009-04-02 342312]
"SunJavaUpdateSched"=C:\Program Files (x86)\Java\jre6\bin\jusched.exe [2009-05-21 148888]

"TOSCDSPD"=C:\Program Files\TOSHIBA\TOSCDSPD\TOSCDSPD.exe [2008-04-24 432640]
"BitTorrent DNA"=C:\Users\Bart\Program Files (x86)\DNA\btdna.exe [2009-01-14 342848]
"SpybotSD TeaTimer"=C:\Program Files (x86)\Spybot - Search & Destroy\TeaTimer.exe [2008-09-16 1833296]
"Skype"=C:\Program Files (x86)\Skype\Phone\Skype.exe [2009-05-26 24264488]





"C:\Program Files (x86)\BitTorrent\bittorrent.exe"="C:\Program Files (x86)\BitTorrent\bittorrent.exe:*:Enabled:BitTorrent"


======List of files/folders created in the last 1 months======

2009-07-30 21:59:42 ----D---- C:\rsit
2009-07-30 21:39:11 ----D---- C:\Program Files (x86)\Trend Micro
2009-07-30 21:34:13 ----SHD---- C:\Config.Msi
2009-07-30 17:24:34 ----A---- C:\Windows\ntbtlog.txt
2009-07-30 00:44:12 ----A---- C:\Windows\system32\javaws.exe
2009-07-30 00:44:12 ----A---- C:\Windows\system32\javaw.exe
2009-07-30 00:44:12 ----A---- C:\Windows\system32\java.exe
2009-07-29 22:53:45 ----D---- C:\Users\Bart\AppData\Roaming\toshiba
2009-07-29 13:25:59 ----D---- C:\ProgramData\WindowsSearch
2009-07-14 21:56:23 ----A---- C:\Windows\system32\t2embed.dll
2009-07-14 21:56:23 ----A---- C:\Windows\system32\fontsub.dll
2009-07-14 21:56:23 ----A---- C:\Windows\system32\atmfd.dll
2009-07-14 21:56:21 ----A---- C:\Windows\system32\dciman32.dll

======List of files/folders modified in the last 1 months======

2009-07-30 21:40:59 ----D---- C:\Windows\System32
2009-07-30 21:40:59 ----D---- C:\Windows\inf
2009-07-30 21:39:11 ----D---- C:\Program Files (x86)
2009-07-30 21:34:20 ----D---- C:\Windows\Temp
2009-07-30 21:34:17 ----SHD---- C:\Windows\Installer
2009-07-30 21:34:17 ----D---- C:\Program Files (x86)\Common Files\Apple
2009-07-30 21:33:46 ----SHD---- C:\System Volume Information
2009-07-30 21:31:48 ----D---- C:\Users\Bart\AppData\Roaming\DNA
2009-07-30 21:14:55 ----D---- C:\Program Files (x86)\Mozilla Firefox
2009-07-30 17:27:09 ----D---- C:\Windows
2009-07-30 16:00:28 ----D---- C:\Users\Bart\AppData\Roaming\Skype
2009-07-30 10:29:43 ----D---- C:\Windows\winsxs
2009-07-30 00:44:12 ----D---- C:\Windows\SysWOW64
2009-07-30 00:44:10 ----D---- C:\Program Files (x86)\Java
2009-07-30 00:42:35 ----D---- C:\ProgramData\McAfee
2009-07-30 00:03:54 ----SD---- C:\Windows\Downloaded Program Files
2009-07-30 00:03:54 ----RSD---- C:\Windows\Media
2009-07-30 00:03:54 ----D---- C:\Windows\Tasks
2009-07-30 00:03:54 ----D---- C:\Windows\system32\wbem
2009-07-30 00:03:54 ----D---- C:\Windows\system32\migration
2009-07-30 00:03:54 ----D---- C:\Users\Bart\AppData\Roaming\vlc
2009-07-30 00:03:54 ----D---- C:\Users\Bart\AppData\Roaming\BitTorrent
2009-07-30 00:03:54 ----D---- C:\Program Files (x86)\Internet Explorer
2009-07-30 00:03:52 ----RD---- C:\Program Files (x86)\Skype
2009-07-30 00:03:52 ----D---- C:\ProgramData\Spybot - Search & Destroy
2009-07-30 00:03:52 ----D---- C:\Program Files (x86)\Spybot - Search & Destroy
2009-07-30 00:03:51 ----D---- C:\Program Files (x86)\iTunes
2009-07-30 00:03:49 ----D---- C:\Program Files (x86)\Common Files\Skype
2009-07-30 00:03:48 ----D---- C:\Program Files (x86)\Apple Software Update
2009-07-30 00:03:47 ----RD---- C:\Program Files
2009-07-30 00:03:47 ----HD---- C:\ProgramData
2009-07-30 00:03:47 ----D---- C:\Windows\registration
2009-07-30 00:03:47 ----D---- C:\ProgramData\Apple Computer
2009-07-30 00:03:47 ----D---- C:\Program Files (x86)\Common Files
2009-07-30 00:02:57 ----D---- C:\ProgramData\Apple
2009-07-30 00:02:28 ----D---- C:\Program Files (x86)\iPod
2009-07-29 23:59:45 ----RD---- C:\Program Files (x86)\Skype(129)
2009-07-29 23:07:02 ----SD---- C:\ProgramData\Microsoft
2009-07-29 19:31:26 ----D---- C:\Windows\Prefetch
2009-07-28 17:39:42 ----D---- C:\Users\Bart\AppData\Roaming\Amazon
2009-07-28 17:38:41 ----D---- C:\ProgramData\Skype
2009-07-28 17:02:58 ----D---- C:\Users\Bart\AppData\Roaming\skypePM
2009-07-15 23:45:22 ----D---- C:\Users\Bart\AppData\Roaming\Adobe
2009-07-15 23:42:42 ----D---- C:\Program Files (x86)\Adobe

======List of drivers (R=Running, S=Stopped, 0=Boot, 1=System, 2=Auto, 3=Demand, 4=Disabled)======

R2 rimmptsk;rimmptsk; C:\Windows\system32\DRIVERS\rimmpx64.sys []
R2 rimsptsk;rimsptsk; C:\Windows\system32\DRIVERS\rimspx64.sys []
R2 rismxdp;Ricoh xD-Picture Card Driver; C:\Windows\system32\DRIVERS\rixdpx64.sys []
R3 FwLnk;FwLnk Driver; C:\Windows\system32\DRIVERS\FwLnk.sys []
R3 GEARAspiWDM;GEAR ASPI Filter Driver; C:\Windows\system32\DRIVERS\GEARAspiWDM.sys []
R3 NETw5v64;Intel® Wireless WiFi Link Adapter Driver for Windows Vista 64 Bit ; C:\Windows\system32\DRIVERS\NETw5v64.sys []
R3 RTL8169;Realtek 8169 NT Driver; C:\Windows\system32\DRIVERS\Rtlh64.sys []
R3 SynTP;Synaptics TouchPad Driver; C:\Windows\system32\DRIVERS\SynTP.sys []
S1 mferkdk;VSCore mferkdk; \??\C:\Program Files (x86)\McAfee\VirusScan Enterprise\x64\mferkdk.sys [2006-11-30 38600]
S2 OpenLibSys;OpenLibSys; \??\C:\Program Files (x86)\NXP\FM Radio\OpenLibSysX64.sys [2007-10-19 14544]
S3 AgereSoftModem;Agere Systems Soft Modem; C:\Windows\system32\DRIVERS\agrsm64.sys []
S3 atikmdag;atikmdag; C:\Windows\system32\DRIVERS\atikmdag.sys []
S3 CmBatt;Microsoft ACPI Control Method Battery Driver; C:\Windows\system32\DRIVERS\CmBatt.sys []
S3 drmkaud;Microsoft Kernel DRM Audio Descrambler; C:\Windows\system32\drivers\drmkaud.sys []
S3 HdAudAddService;Microsoft 1.1 UAA Function Driver for High Definition Audio Service; C:\Windows\system32\drivers\HdAudio.sys []
S3 IntcAzAudAddService;Service for Realtek HD Audio (WDM); C:\Windows\system32\drivers\RTKVHD64.sys []
S3 ksthunk;Kernel Streaming Thunks; C:\Windows\system32\drivers\ksthunk.sys []
S3 mfeapfk;McAfee Inc.; C:\Windows\system32\drivers\mfeapfk.sys []
S3 mfeavfk;McAfee Inc.; C:\Windows\system32\drivers\mfeavfk.sys []
S3 mfehidk;McAfee Inc.; C:\Windows\system32\drivers\mfehidk.sys []
S3 MSKSSRV;Microsoft Streaming Service Proxy; C:\Windows\system32\drivers\MSKSSRV.sys []
S3 MSPCLOCK;Microsoft Streaming Clock Proxy; C:\Windows\system32\drivers\MSPCLOCK.sys []
S3 MSPQM;Microsoft Streaming Quality Manager Proxy; C:\Windows\system32\drivers\MSPQM.sys []
S3 MSTEE;Microsoft Streaming Tee/Sink-to-Sink Converter; C:\Windows\system32\drivers\MSTEE.sys []
S3 RTHDMIAzAudService;Service for HDMI; C:\Windows\system32\drivers\RtHDMIVX.sys []
S3 sdbus;sdbus; C:\Windows\system32\DRIVERS\sdbus.sys []
S3 StillCam;Still Serial Digital Camera Driver; C:\Windows\system32\DRIVERS\serscan.sys []
S3 SVRPEDRV;SVRPEDRV; \??\C:\Windows\SysWOW64\sysprep\UP_date\PEDrv.sys []
S3 Tosrfcom;Tosrfcom; C:\Windows\system32\drivers\Tosrfcom.sys []
S3 tosrfec;Bluetooth ACPI; C:\Windows\system32\DRIVERS\tosrfec.sys []
S3 usbvideo;USB Video Device (WDM); C:\Windows\System32\Drivers\usbvideo.sys []
S3 UVCFTR;UVCFTR; C:\Windows\System32\Drivers\UVCFTR_S.SYS []
S3 WUDFRd;WUDFRd; C:\Windows\system32\DRIVERS\WUDFRd.sys []
S4 ErrDev;Microsoft Hardware Error Device Driver; C:\Windows\system32\drivers\errdev.sys []
S4 KR10I64;KR10I64; C:\Windows\system32\drivers\kr10i64.sys []
S4 KR10N64;KR10N64; C:\Windows\system32\drivers\kr10n64.sys []
S4 MegaSR;MegaSR; C:\Windows\system32\drivers\megasr.sys []
S4 WmiAcpi;Microsoft Windows Management Interface for ACPI; C:\Windows\system32\drivers\wmiacpi.sys []

======List of services (R=Running, S=Stopped, 0=Boot, 1=System, 2=Auto, 3=Demand, 4=Disabled)======

R2 aawservice;Lavasoft Ad-Aware Service; C:\Program Files (x86)\Lavasoft\Ad-Aware\aawservice.exe [2008-09-10 611664]
S2 Ati External Event Utility;Ati External Event Utility; C:\Windows\system32\Ati2evxx.exe []
S2 ConfigFree Gadget Service;ConfigFree Gadget Service; C:\Program Files (x86)\TOSHIBA\ConfigFree\CFProcSRVC.exe [2008-06-27 36864]
S2 ConfigFree Service;ConfigFree Service; C:\Program Files (x86)\TOSHIBA\ConfigFree\CFSvcs.exe [2008-07-10 40960]
S2 EvtEng;Intel® PROSet/Wireless Event Log; C:\Program Files\Intel\WiFi\bin\EvtEng.exe [2008-04-30 1371136]
S2 McAfeeFramework;McAfee Framework Service; C:\Program Files (x86)\McAfee\Common Framework\FrameworkService.exe [2006-11-17 104000]
S2 McShield;McAfee McShield; C:\Program Files (x86)\McAfee\VirusScan Enterprise\x64\McShield.exe [2006-11-30 153664]
S2 McTaskManager;McAfee Task Manager; C:\Program Files (x86)\McAfee\VirusScan Enterprise\VsTskMgr.exe [2006-11-30 54872]
S2 RegSrvc;Intel® PROSet/Wireless Registry Service; C:\Program Files\Common Files\Intel\WirelessCommon\RegSrvc.exe [2008-04-30 826368]
S2 TMachInfo;TMachInfo; C:\Program Files (x86)\TOSHIBA\TOSHIBA Service Station\TMachInfo.exe [2008-08-04 46392]
S2 TNaviSrv;TOSHIBA Navi Support Service; C:\Program Files (x86)\Toshiba\TOSHIBA DVD PLAYER\TNaviSrv.exe [2008-07-18 83312]
S2 TosCoSrv;TOSHIBA Power Saver; C:\Program Files\TOSHIBA\Power Saver\TosCoSrv.exe [2008-02-06 434016]
S2 TOSHIBA SMART Log Service;TOSHIBA SMART Log Service; C:\Program Files\TOSHIBA\SMARTLogService\TosIPCSrv.exe [2007-12-03 175104]
S3 clr_optimization_v2.0.50727_64;Microsoft .NET Framework NGEN v2.0.50727_X64; C:\Windows\Microsoft.NET\Framework64\v2.0.50727\mscorsvw.exe [2008-01-20 93696]
S3 gusvc;Google Updater Service; C:\Program Files (x86)\Google\Common\Google Updater\GoogleUpdaterService.exe [2008-08-14 138168]
S3 IDriverT;InstallDriver Table Manager; C:\Program Files (x86)\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe [2005-11-14 69632]
S3 iPod Service;iPod Service; C:\Program Files (x86)\iPod\bin\iPodService.exe [2009-04-02 656168]
S3 odserv;Microsoft Office Diagnostics Service; C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE12\ODSERV.EXE [2006-10-26 441136]
S3 ose;Office Source Engine; C:\Program Files (x86)\Common Files\Microsoft Shared\Source Engine\OSE.EXE [2006-10-26 145184]
S3 PerfHost;@%systemroot%\sysWow64\perfhost.exe,-2; C:\Windows\SysWow64\perfhost.exe [2008-01-20 19968]
S3 SmartFaceVWatchSrv;SmartFaceVWatchSrv; C:\Program Files\TOSHIBA\SmartFaceV\SmartFaceVWatchSrv.exe [2008-04-24 84992]
S3 Sony SCSI Helper Service;Sony SCSI Helper Service; C:\Program Files (x86)\Common Files\Sony Shared\Fsk\SonySCSIHelperService.exe [2007-10-18 73728]


Attached Files

  • Attached File  info.txt   15.75KB   0 downloads

BC AdBot (Login to Remove)


#2 thcbytes


  • Malware Response Team
  • 14,790 posts
  • Gender:Male
  • Local time:01:42 AM

Posted 09 August 2009 - 08:32 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE
Proud member - Unified Network of Instructors and Trained Eliminators
Posted Image

I do not accept personal donations for assistance provided. I would ask that you instead consider donating the greatest gift - Organ Donation. Your organs are of no use to you when your gone. You will save a life that would otherwise be lost!


#3 Proser

  • Topic Starter

  • Members
  • 8 posts
  • Local time:01:42 AM

Posted 09 August 2009 - 09:52 PM

...Sorry, the computer I'm using has connectivity problems..hence the multiple posts.

Edited by Proser, 09 August 2009 - 09:59 PM.

#4 Proser

  • Topic Starter

  • Members
  • 8 posts
  • Local time:01:42 AM

Posted 09 August 2009 - 09:56 PM

Hi, and thanks for the reply.

My problem continued to get worse, and I eventually decided to do a system recovery. Unfortunately, the recovery program also failed during installation, and when I restarted the boot manager wouldn't run. Toshiba tech support told me I had a bad hard drive, and I took it to a computer repair place to be serviced (where it is right now).

I know there's nothing much you can help me with at this point, but I would be interested in knowing whether the hard drive crash could have been caused by some kind of malware.

Regardless, one good thing came out of this, and that is my finding this forum and the wealth of helpful information/advice available. What a resource! Y'all are really performing a great service here, and tech-challenged people like myself appreciate it.

Edited by Proser, 09 August 2009 - 10:00 PM.

#5 sundavis


  • Malware Response Team
  • 2,708 posts
  • Gender:Not Telling
  • Local time:01:42 AM

Posted 13 August 2009 - 01:09 AM

Hi Proser,

I took it to a computer repair place to be serviced

That's a good decision to make. Hope everythig goes well. If you need continued support, then detail the problem you're experiencing.

Good luck! :thumbup2:

#6 sundavis


  • Malware Response Team
  • 2,708 posts
  • Gender:Not Telling
  • Local time:01:42 AM

Posted 18 August 2009 - 10:56 PM

Due to lack of feedback, this topic has been closed.

Everyone else please begin a New Topic.

Thank You !

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users