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so f****ed up


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3 replies to this topic

#1 SuperiorCompNoob

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Posted 30 July 2009 - 08:53 PM

Ok my sister's computer is like VERY VERY badly infected. She suddenly has a login screen she magically has AVG and somethign remover she magically got 3 kron links in her desktop she keeps getting a WMI error message. And combofix is blocked. I have tried alot of software such as malwarebyte spydoctor superantispyware norton and others. It got less worse but it is still pretty bad. She doesn't want to get it reformated because she doesn't want to spend the money. What can i do?

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#2 boopme

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Posted 30 July 2009 - 09:27 PM

You will need to run HJT/DDS.
Please follow this guide. ,, Preparation Guide For Use Before Using Hijackthis. Then go here HijackThis Logs and Virus/Trojan/Spyware/Malware Removal ,click New Topic,give it a relevant Title and post that complete log.

Let me know if it went OK.
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#3 SuperiorCompNoob

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Posted 31 July 2009 - 04:26 PM

can i do it in safe mode?

#4 Orange Blossom

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Posted 31 July 2009 - 05:52 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic245824.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days, perhaps less, to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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