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can't open anti-virus sites pls help! [Moved]


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#1 joshwee

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Posted 30 July 2009 - 07:14 PM

we've had internet connection just last week, and I tried updating my AVAST 4.7 home edition. Unfortunately it had already expired. So I need to go to the avast website, but I can't open it, the problem was "Page Load Error". Other Anti-virus sites had the same problem. please help!!

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#2 Orange Blossom

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Posted 30 July 2009 - 07:17 PM

As no logs have been posted, I am shifting this topic from the specialized HiJack This forum to the Am I Infected forum.

==>PLEASE DO NOT NOW POST LOGS<== unless a log is specifically requested.
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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#3 joshwee

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Posted 30 July 2009 - 07:24 PM

thanks for moving it.hope someone would read it asap.

#4 boopme

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Posted 30 July 2009 - 07:55 PM

Hello and welcome please run these next. If you have Spybot installed temporarily disable it.
Next run ATF:
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.

Next run MBAM (MalwareBytes):

NOTE: Before saving MBAM please rename it to zztoy.exe....now save it to your desktop.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
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#5 joshwee

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Posted 30 July 2009 - 08:48 PM

sir, thanks for your help.. by the way, I can't download MBAM,.like the anti-virus sites, it won't open.

#6 boopme

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Posted 30 July 2009 - 09:22 PM

you cannot download it or not run it.


NOTE: Before saving MBAM please rename it to zztoy.exe....now save it to your desktop.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 joshwee

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Posted 30 July 2009 - 09:36 PM

i can't download it, I already tried the two alternate link. the links open, but when I try downloading MBAM, page error occur.

#8 joshwee

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Posted 31 July 2009 - 01:02 AM

I think a malware is blocking anti-virus and anti-malware sites in my p.c

#9 Blade

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Posted 31 July 2009 - 02:06 AM

I think a malware is blocking anti-virus and anti-malware sites in my p.c


This is most likely the case. Here's one more link for you to try.
http://www.filehippo.com/download_malwareb...i_malware/tech/

If that doesn't work, do you have access to another PC? If so, you can download the Malwarebytes installer to a flash drive and move it to the infected machine.


Back to you boop. :thumbsup:

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#10 joshwee

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Posted 31 July 2009 - 10:23 AM

Malwarebytes' Anti-Malware 1.39
Database version: 2421
Windows 5.1.2600 Service Pack 2

7/31/2009 11:21:32 PM
mbam-log-2009-07-31 (23-21-32).txt

Scan type: Quick Scan
Objects scanned: 79467
Time elapsed: 17 minute(s), 32 second(s)

Memory Processes Infected: 1
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 1
Folders Infected: 1
Files Infected: 1

Memory Processes Infected:
C:\WINDOWS\password_viewer.exe (Spyware.Passwords) -> Unloaded process successfully.

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\SystemSecurity2009 (Rogue.SystemSecurity) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced\Folder\Hidden\SHOWALL\CheckedValue (Hijack.System.Hidden) -> Bad: (0) Good: (1) -> Quarantined and deleted successfully.

Folders Infected:
C:\Documents and Settings\Fred\Start Menu\Programs\System Security (Rogue.SystemSecurity) -> Quarantined and deleted successfully.

Files Infected:
C:\WINDOWS\password_viewer.exe (Spyware.Passwords) -> Delete on reboot.


that was the log.

#11 boopme

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Posted 31 July 2009 - 10:32 AM

Hello,Good scan and also thanks Blade..
OK your MBam is a bit outdated so we will reun it.

Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan.
After scan click Remove Selected, Post new scan log and Reboot into normal mode.


Next::::
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.[list]
  • Click Preferences, then click the Statistics/Logs tab.
  • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
  • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
  • Please copy and paste the Scan Log results in your next reply.
[*]Click Close to exit the program.[/list
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#12 joshwee

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Posted 31 July 2009 - 10:48 AM

a problem occurred while I was updating Malwarebytes,. this showed up: " An error occurred. Please report the following error code to the Malwarebytes' Anti-Malware support team. Error code: 732(0, 0)

#13 boopme

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Posted 31 July 2009 - 12:14 PM

Please submit that ...
To submit a ticket please send an email to MBAM Support and one of our representatives will be with you shortly.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#14 joshwee

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Posted 31 July 2009 - 12:25 PM

can I have the email address of to whom will I send my message. I clicked the link to MBAM support the same error occurred. by the way, thank you so much for your help! :thumbsup:

#15 boopme

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Posted 31 July 2009 - 12:31 PM

I've sent it in a PM.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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