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Unknown virus... or hardware


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2 replies to this topic

#1 blubbs

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Posted 30 July 2009 - 06:42 PM

Hello, new to the 'fix it yourself' world after getting sick of the Geek Squad's rates.

I have noticed a significant slowing of my computer, and suspect malware due to it's very new age (less than 2 months). Most specifically, I am trying to determine why my internet has been moving so slow. Though I suspect it has something to do with a rather ancient router, I'd rather exhaust the malware/defrag/ccleaner or whatever line of thought before throwing down money for a new router. I run AVG free 8.5 and Malwarebytes, and have run nothing else on the computer. I am embarrassed to say I do not have an active firewall besides what I hope I get through my wireless router . Both AVG and Malwarebytes run clean scans, but I suspect something else may be screwing around with me. As per your forum instructions, I attempted to run DDS.scr, DDS.com, DDS.pif, and have received this notice upon trying to run it.

"This tool does not support your Operating System. Press any key to continue

after pressing any key, the program quits. Please note that I am logged into the Admin account and DDS recognizes me as such. I suspect that dds.scr IS supported by Vista 64-bit SP1, so this raised a bit of concern. For the record, I run an Gateway MD7818u

Processor 2.0GHz Intel Core 2 Duo T6400
Memory 4GB, 667MHz DDR2
Hard drive 500GB 5,400rpm
Chipset Intel GM45 Express Chipset
Graphics 128MB Intel Graphics Media Accelerator 4500MHD (integrated)
Operating system Windows Vista Home Premium 64-bit SP1

Anyways, I know you guys like dds logs, but I don't have them. I DO however have two HJT logs, which will be included as an attachment.

If it helps, I can make a list of everything that starts in MSconfig as well. Again, sorry that I can't get dds.scr to work, but I'm hoping the HJT log can be of some use. Please let me know if you see any erroneous processes that I can get rid of .

The first HJT log was not run in admin mode. Please let me know what else I can tell you!


Thank you.

Attached Files



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#2 thcbytes

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Posted 09 August 2009 - 08:34 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE
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#3 Orange Blossom

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Posted 17 August 2009 - 03:23 PM

Due to the lack of feedback, this Topic is now closed.

In case you still have problems, please send me a Private message to reopen this topic within the next 5 days. Beyond that point, please start a new topic.

Orange Blossom :thumbup2:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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