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Fake MSN Pop-ups - Infection?


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#1 Maxsnax

Maxsnax

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Posted 30 July 2009 - 03:30 PM

I will randomly get popups that show up on the right side of my screen as well as the taskbar that look like MSN alerts (like when someone logs in, or sends a message). The popups showup regardless of Firefox and IE running. They seem to disappear on their own after a minute or so. Here is my log, thanks for the help!


DDS (Ver_09-07-30.01) - NTFSx86
Run by Max Wong at 16:21:45.43 on 30/07/2009
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_14
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2047.1268 [GMT -4:00]

AV: AVG Anti-Virus *On-access scanning enabled* (Updated) {17DDD097-36FF-435F-9E1B-52D74245D6BF}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Seagate\SeagateManager\FreeAgent Status\StxMenuMgr.exe
C:\Program Files\Google\Gmail Notifier\gnotify.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Orb Networks\Orb\bin\OrbTray.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpohmr08.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe
C:\Program Files\Common Files\Nikon\Monitor\NkMonitor.exe
svchost.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpoevm08.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Seagate\SeagateManager\Sync\FreeAgentService.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\PnkBstrA.exe
C:\Program Files\Orb Networks\Orb\bin\Orb.exe
C:\WINDOWS\System32\svchost.exe -k imgsvc
C:\PROGRA~1\AVG\AVG8\avgam.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\PROGRA~1\AVG\AVG8\avgnsx.exe
C:\PROGRA~1\AVG\AVG8\avgemc.exe
C:\Program Files\AVG\AVG8\avgcsrvx.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\Bin\hpoSTS08.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\Documents and Settings\Max Wong\Desktop\dds.scr

============== Pseudo HJT Report ===============

uInternet Settings,ProxyOverride = 127.0.0.1;*.local
uURLSearchHooks: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg8\toolbar\IEToolbar.dll
uURLSearchHooks: H - No File
mURLSearchHooks: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg8\toolbar\IEToolbar.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg8\avgssie.dll
BHO: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg8\toolbar\IEToolbar.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: AVG Security Toolbar: {ccc7a320-b3ca-4199-b1a6-9f516dd69829} - c:\program files\avg\avg8\toolbar\IEToolbar.dll
TB: {A057A204-BACC-4D26-9990-79A187E2698E} - No File
EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File
uRun: [Orb] c:\program files\orb networks\orb\bin\OrbTray.exe
uRun: [msnmsgr] "c:\program files\windows live\messenger\msnmsgr.exe" /background
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [nwiz] nwiz.exe /install
mRun: [NeroFilterCheck] c:\program files\common files\ahead\lib\NeroCheck.exe
mRun: [MaxMenuMgr] "c:\program files\seagate\seagatemanager\freeagent status\StxMenuMgr.exe"
mRun: [{0228e555-4f9c-4e35-a3ec-b109a192b4c2}] c:\program files\google\gmail notifier\gnotify.exe
mRun: [NvMediaCenter] RUNDLL32.EXE c:\windows\system32\NvMcTray.dll,NvTaskbarInit
mRun: [AVG8_TRAY] c:\progra~1\avg\avg8\avgtray.exe
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [RTHDCPL] RTHDCPL.EXE
mRun: [AdobeCS4ServiceManager] "c:\program files\common files\adobe\cs4servicemanager\CS4ServiceManager.exe" -launchedbylogin
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
dRun: [CTFMON.EXE] c:\windows\system32\CTFMON.EXE
StartupFolder: c:\docume~1\maxwon~1\startm~1\programs\startup\nikonm~1.lnk - c:\program files\common files\nikon\monitor\NkMonitor.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hppsc1~1.lnk - c:\program files\hewlett-packard\digital imaging\bin\hpohmr08.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpoddt~1.lnk - c:\program files\hewlett-packard\digital imaging\bin\hpotdd01.exe
IE: Add to Evernote - c:\program files\evernote\evernote3\enbar.dll/2000
IE: Add to Google Photos Screensa&ver - c:\windows\system32\GPhotos.scr/200
IE: E&xport to Microsoft Excel - c:\progra~1\micros~4\office12\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~4\office12\REFIEBAR.DLL
IE: {E0B8C461-F8FB-49b4-8373-FE32E9252800} - {BC0E0A5D-AB5A-4fa4-A5FA-280E1D58EEE1} - c:\program files\evernote\evernote3\enbar.dll
DPF: DirectAnimation Java Classes - file://c:\windows\java\classes\dajava.cab
DPF: Microsoft XML Parser for Java - file://c:\windows\java\classes\xmldso.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_14-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
DPF: {CAFEEFAC-0016-0000-0014-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_14-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_14-windows-i586.cab
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg8\avgpp.dll
Notify: avgrsstarter - avgrsstx.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\maxwon~1\applic~1\mozilla\firefox\profiles\dzypus7u.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.evilavatar.com/
FF - prefs.js: keyword.URL - hxxp://ca.yhs.search.yahoo.com/avg/search?fr=yhs-avg&type=yahoo_avg_hs2-tb-web_ca&p=
FF - component: c:\documents and settings\max wong\application data\mozilla\firefox\profiles\dzypus7u.default\extensions\{e0b8c461-f8fb-49b4-8373-fe32e9252800}\platform\winnt_x86-msvc\components\enbar3.dll
FF - component: c:\program files\avg\avg8\firefox\components\avgssff.dll
FF - component: c:\program files\avg\avg8\toolbar\firefox\avg@igeared\components\IGeared_tavgp_xputils2.dll
FF - component: c:\program files\avg\avg8\toolbar\firefox\avg@igeared\components\IGeared_tavgp_xputils3.dll
FF - component: c:\program files\avg\avg8\toolbar\firefox\avg@igeared\components\IGeared_tavgp_xputils35.dll
FF - component: c:\program files\avg\avg8\toolbar\firefox\avg@igeared\components\xpavgtbapi.dll
FF - plugin: c:\documents and settings\all users\application data\id software\quakelive\npquakezero.dll
FF - plugin: c:\documents and settings\max wong\application data\mozilla\firefox\profiles\dzypus7u.default\extensions\battlefieldheroespatcher@ea.com\platform\winnt_x86-msvc\plugins\npBFHUpdater.dll
FF - plugin: c:\program files\google\picasa3\npPicasa3.dll
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0014-ABCDEFFEDCBA}

---- FIREFOX POLICIES ----
c:\program files\mozilla firefox\greprefs\all.js - pref("media.enforce_same_site_origin", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("media.cache_size", 51200);
c:\program files\mozilla firefox\greprefs\all.js - pref("media.ogg.enabled", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("media.wave.enabled", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("media.autoplay.enabled", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.urlbar.autocomplete.enabled", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("capability.policy.mailnews.*.wholeText", "noAccess");
c:\program files\mozilla firefox\greprefs\all.js - pref("dom.storage.default_quota", 5120);
c:\program files\mozilla firefox\greprefs\all.js - pref("content.sink.event_probe_rate", 3);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.http.prompt-temp-redirect", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("layout.css.dpi", -1);
c:\program files\mozilla firefox\greprefs\all.js - pref("layout.css.devPixelsPerPx", -1);
c:\program files\mozilla firefox\greprefs\all.js - pref("gestures.enable_single_finger_input", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("dom.max_chrome_script_run_time", 0);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.tcp.sendbuffer", 131072);
c:\program files\mozilla firefox\greprefs\all.js - pref("geo.enabled", true);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.remember_cert_checkbox_default_setting", true);
c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("browser.search.param.yahoo-fr", "moz35");
c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("browser.search.param.yahoo-fr-cjkt", "moz35");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("extensions.blocklist.level", 2);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.urlbar.restrict.typed", "~");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.urlbar.default.behavior", 0);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.history", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.formdata", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.passwords", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.downloads", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.cookies", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.cache", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.sessions", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.offlineApps", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.siteSettings", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.history", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.formdata", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.passwords", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.downloads", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.cookies", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.cache", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.sessions", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.offlineApps", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.siteSettings", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.sanitize.migrateFx3Prefs", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.ssl_override_behavior", 2);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("security.alternate_certificate_error_page", "certerror");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.privatebrowsing.autostart", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.privatebrowsing.dont_prompt_on_enter", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("geo.wifi.uri", "https://www.google.com/loc/json");

============= SERVICES / DRIVERS ===============

R0 AvgRkx86;avgrkx86.sys;c:\windows\system32\drivers\avgrkx86.sys [2009-4-2 12552]
R1 AvgLdx86;AVG AVI Loader Driver x86;c:\windows\system32\drivers\avgldx86.sys [2009-4-2 335752]
R1 AvgMfx86;AVG On-access Scanner Minifilter Driver x86;c:\windows\system32\drivers\avgmfx86.sys [2009-4-2 27784]
R1 AvgTdiX;AVG8 Network Redirector;c:\windows\system32\drivers\avgtdix.sys [2009-4-2 108552]
R2 avg8emc;AVG8 E-mail Scanner;c:\progra~1\avg\avg8\avgemc.exe [2009-4-2 907032]
R2 avg8wd;AVG8 WatchDog;c:\progra~1\avg\avg8\avgwdsvc.exe [2009-4-2 298776]
R2 FreeAgentGoNext Service;Seagate Service;c:\program files\seagate\seagatemanager\sync\FreeAgentService.exe [2008-10-28 156968]
R3 AtcL001;NDIS Miniport Driver for Atheros L1 Gigabit Ethernet Controller;c:\windows\system32\drivers\l151x86.sys [2009-4-2 39424]
S3 Ambfilt;Ambfilt;c:\windows\system32\drivers\Ambfilt.sys [2009-4-8 1684736]
S3 BRGSp50;BRGSp50 NDIS Protocol Driver;c:\windows\system32\drivers\BRGSp50.sys [2009-4-6 20608]
S3 ZD1211BU(SMC);802.11g Wireless USB2.0 Adapter Driver(SMC);c:\windows\system32\drivers\ZD1211BU.sys [2009-4-6 477696]
S3 zlportio;zlportio;\??\c:\program files\ultrastar deluxe\zlportio.sys --> c:\program files\ultrastar deluxe\zlportio.sys [?]

=============== Created Last 30 ================

2009-07-30 16:12 <DIR> --d----- c:\program files\Trend Micro
2009-07-30 15:35 <DIR> --d----- c:\program files\Spybot - Search & Destroy
2009-07-30 15:35 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Spybot - Search & Destroy
2009-07-22 14:41 <DIR> --dsh--- c:\documents and settings\max wong\IECompatCache
2009-07-15 23:13 189,784 a------- c:\windows\system32\PnkBstrB.xtr
2009-07-15 21:51 <DIR> --d----- c:\docume~1\alluse~1\applic~1\id Software
2009-07-13 12:32 <DIR> --d----- c:\docume~1\maxwon~1\applic~1\id Software
2009-07-11 00:21 <DIR> --d----- c:\program files\common files\DirectX
2009-07-10 22:13 <DIR> --d----- c:\program files\Trine
2009-07-10 16:46 0 a---h--- c:\windows\system32\drivers\Msft_Kernel_xusb21_01005.Wdf
2009-07-10 16:46 0 a---h--- c:\windows\system32\drivers\MsftWdf_Kernel_01005_Coinstaller_Critical.Wdf
2009-07-08 00:58 <DIR> --dsh--- c:\documents and settings\max wong\PrivacIE
2009-07-06 18:27 719,872 a------- c:\windows\system32\devil.dll
2009-07-06 18:27 318,976 a------- c:\windows\system32\avisynth.dll
2009-07-06 18:27 70,656 a------- c:\windows\system32\yv12vfw.dll
2009-07-06 18:27 70,656 a------- c:\windows\system32\i420vfw.dll
2009-07-06 18:27 27,648 a------- c:\windows\system32\AVSredirect.dll
2009-07-06 18:27 <DIR> --d----- c:\program files\AviSynth 2.5
2009-07-06 18:26 <DIR> --d----- c:\program files\eRightSoft
2009-07-05 20:29 <DIR> --d----- c:\program files\Atari
2009-07-02 03:00 <DIR> --d----- c:\windows\ie8updates
2009-07-01 04:19 246,272 -c------ c:\windows\system32\dllcache\ieproxy.dll
2009-07-01 04:19 12,800 -c------ c:\windows\system32\dllcache\xpshims.dll

==================== Find3M ====================

2009-07-15 23:13 138,944 a------- c:\windows\system32\drivers\PnkBstrK.sys
2009-07-15 23:13 189,784 a------- c:\windows\system32\PnkBstrB.exe
2009-07-15 23:12 75,064 a------- c:\windows\system32\PnkBstrA.exe
2009-07-15 21:51 2,373,712 a------- c:\windows\system32\pbsvc.exe
2009-07-13 13:36 38,160 a------- c:\windows\system32\drivers\mbamswissarmy.sys
2009-07-13 13:36 19,096 a------- c:\windows\system32\drivers\mbam.sys
2009-07-13 12:31 22,328 a------- c:\docume~1\maxwon~1\applic~1\PnkBstrK.sys
2009-07-07 08:13 335,752 a------- c:\windows\system32\drivers\avgldx86.sys
2009-07-03 13:09 915,456 a------- c:\windows\system32\wininet.dll
2009-06-22 17:09 20 ----h--- c:\docume~1\alluse~1\applic~1\PKP_DLdu.DAT
2009-06-16 10:36 119,808 a------- c:\windows\system32\t2embed.dll
2009-06-16 10:36 81,920 a------- c:\windows\system32\fontsub.dll
2009-06-03 15:09 1,291,264 a------- c:\windows\system32\quartz.dll
2009-05-29 13:36 2,060,288 a------- c:\windows\system32\usbaaplrc.dll
2009-05-21 11:33 410,984 a------- c:\windows\system32\deploytk.dll
2009-05-07 11:32 345,600 a------- c:\windows\system32\localspl.dll
2006-05-03 05:06 163,328 ---shr-- c:\windows\system32\flvDX.dll
2007-02-21 06:47 31,232 ---shr-- c:\windows\system32\msfDX.dll
2008-03-16 08:30 216,064 ---shr-- c:\windows\system32\nbDX.dll

============= FINISH: 16:21:56.62 ===============

Attached Files



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#2 thcbytes

thcbytes

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Posted 09 August 2009 - 08:34 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE
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#3 Orange Blossom

Orange Blossom

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Posted 17 August 2009 - 03:23 PM

Due to the lack of feedback, this Topic is now closed.

In case you still have problems, please send me a Private message to reopen this topic within the next 5 days. Beyond that point, please start a new topic.

Orange Blossom :thumbup2:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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