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Virus help


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#1 sean583740

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Posted 30 July 2009 - 11:52 AM

I have 3 questions but I don't know where to put the other one so here are my questions.

First question is when I try to load a program lets say the The Windows Installer Service, it says The Windows Installer Service could not be accessed. This can occur if you are running Windows in safe mode, or if the Windows installer is not correctly installed. Contact your support personnel for assistance.

My second problem is that I caught a Virus not too long ago and fixed it but now my USBs don't work. It works on other computers but not mine.

My last problem is that my Spybot search and destroy do not open and in the taskbar, it shows an icon that says:
Spybot-SD Resident
126342 processes blacklisted.
283740 ratings available.

Can anyone help me fix my problems. I'd really apreciate it if anyone can help me get my computer working again.

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#2 boopme

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Posted 30 July 2009 - 01:00 PM

Hello let's take this parts at a time.

Download and install the Windows Installer CleanUp Utility- (it will list all programs that use Windows Installer).
•Double-click on msicuu2.exe and click "Next".
•Accept the license agreement, click "Next", then click "Next" again.
•Click "Finish" when done.
•Go to Start > Programs and click on Windows Install CleanUp to launch the program.
•In the list of Install Products, check to see if "Windows Defender Signatures" are listed.
•If so, highlight that entry, then click on the "Remove" button.
•Reboot when done.
•Then go to Microsoft Update, do an express scan, and see if you can now apply the update.


Next run MBAM (MalwareBytes):

NOTE: Before saving MBAM please rename it to zztoy.exe....now save it to your desktop.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
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