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recovering from virus attack but.......


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#1 davecropp

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Posted 30 July 2009 - 11:30 AM

I thought I'd managed to recover from a virus attack (Klone) and I have , sort of!
Most things are working OK. I changed virus checker from AVG (which wasn't doing a good job with this virus) to Avast. This found stuff that AVG didnt and removed them.
However after many scans that have given me a clean bill of health I now have strange things happening. Can't access task manager , cant use ps2 keyboard in safe mode. There is probably more that haven't surfaced yet. I'm sure these have all been caused by the virus but was wondering if anyone would be willing torun through some procedures to see if things can be put to rights. I would hate to re install and then find a few quick fixes could have sorted me.

Thanks

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#2 boopme

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Posted 30 July 2009 - 02:47 PM

Hello I feel the best first step is to be sure eveything is gone,
Next run MBAM (MalwareBytes):

NOTE: Before saving MBAM please rename it to zztoy.exe....now save it to your desktop.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 davecropp

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Posted 30 July 2009 - 03:56 PM

Thanks for your help Boopme

Here's the log
and i'm shocked to find something because I did a scan with malwarebytes a few days ago and found nothing.

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\install.exe (Trojan.Agent) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
C:\Documents and Settings\All Users\Application Data\SysFld (Rogue.Multiple) -> Quarantined and deleted successfully.

Files Infected:
c:\documents and settings\all users\application data\SysFld\fastav.cfg (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\install.exe (Trojan.Agent) -> Quarantined and deleted successfully.

Thanks for your help

#4 boopme

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Posted 30 July 2009 - 06:39 PM

OK, those were from Fast Antivirus another rogue AV,,
Do you get any message when yu try to open Task Manager?
Or are the other issues gone now.

What was this info in your MBAM log?
Malwarebytes' Anti-Malware 1.39
Database version: 2421
Windows 5.1.2600 Service Pack 3


We should also run these.
Next run ATF and SAS:

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 davecropp

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Posted 31 July 2009 - 08:09 AM

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 07/22/2009 at 11:47 PM

Application Version : 4.26.1006

Core Rules Database Version : 4011
Trace Rules Database Version: 1951

Scan type : Quick Scan
Total Scan Time : 00:11:40

Memory items scanned : 413
Memory threats detected : 0
Registry items scanned : 446
Registry threats detected : 0
File items scanned : 8733
File threats detected : 9

Adware.Tracking Cookie
C:\Documents and Settings\dave\Cookies\dave@chitika[1].txt
C:\Documents and Settings\dave\Cookies\dave@atdmt[2].txt
C:\Documents and Settings\dave\Cookies\dave@advertising[2].txt
C:\Documents and Settings\dave\Cookies\dave@pro-market[1].txt
C:\Documents and Settings\dave\Cookies\dave@revsci[1].txt
C:\Documents and Settings\dave\Cookies\dave@doubleclick[2].txt
C:\Documents and Settings\dave\Cookies\dave@tribalfusion[2].txt
C:\Documents and Settings\dave\Cookies\dave@tacoda[2].txt
C:\Documents and Settings\dave\Cookies\dave@at.atwola[2].txt


Scanned for about 3 hours then reported as above.
I did have Superanti spyware running a week or so back.

There is no messeage when I try to open task manager. The hourglass appears as if it is trying but nothing happens.
I've tried entering "taskmgr.exe" into the "run" section and then CTR -ALT - DELETE -ENTER. Still nothing. Tried CTR - SHIFT - ESC. still nothing.
Something must have moved however as I can now use my keyboard in safe mode.

The info in the MBAM Log was exactly how it was displayed.

Dave

#6 boopme

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Posted 31 July 2009 - 10:39 AM

Hi, Ok for the Task manager...
sfc /scannow

You will need your XP CD handy.

Open Windows Task Manager....by pressing CTRL+SHIFT+ESC

Then click File.. then New Task(Run)

In the box that opens type sfc /scannow ......There is a space between c and /

Click OK
Let it run and insert the XP CD when asked.



Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan.
After scan click Remove Selected, Post new scan log and Reboot into normal mode.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 davecropp

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Posted 31 July 2009 - 11:40 AM

Hi boopme
Here’s what happened.
Because I can’t access Task manager (that’s the problem)
I used the “RUN” command on the START menu.
Typed in sfc / scannow
A window came up and ran. It was either called “windows file protector” or “system file protector”
My computer is a Dell and didn’t come with an XP CD although I do have one from my previous computer.
However…. When the bar got to the end of checking in the window , it just disappeared without asking for the CD.
I did the scan and re booted.
Scan was clean (see below) but still no Task manager.
CTR – ALT – DELETE – nothing
CTR – SHIFT – ESCAPE – nothing.

Malwarebytes' Anti-Malware 1.39
Database version: 2535
Windows 5.1.2600 Service Pack 3

31/07/2009 17:24:07
mbam-log-2009-07-31 (17-24-07).txt

Scan type: Quick Scan
Objects scanned: 97132
Time elapsed: 3 minute(s), 26 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#8 DaChew

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Posted 31 July 2009 - 11:56 AM

C:\WINDOWS\system32


taskmgr.exe

Is it still there?
Chewy

No. Try not. Do... or do not. There is no try.

#9 davecropp

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Posted 31 July 2009 - 12:49 PM

Still there. Just sat there - laughing at me!

#10 boopme

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Posted 31 July 2009 - 01:04 PM

A copy of the file may exist in the C:\WINDOWS\ServicePackFiles\i386 directory. You could copy it over into the C:\WINDOWS\System32 directory.
The file is taskmgr.exe. Right click on the file and select copy. Then right click on the C:\WINDOWS\System32 directory and select paste.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#11 davecropp

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Posted 31 July 2009 - 02:57 PM

copied file over.
Still nothing

#12 DaChew

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Posted 31 July 2009 - 03:10 PM

5.1.2600.5512 (xpsp.080413-2105)

Mine shows this under version when I look at th properties
Chewy

No. Try not. Do... or do not. There is no try.

#13 davecropp

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Posted 31 July 2009 - 03:22 PM

dont understand last post

#14 DaChew

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Posted 31 July 2009 - 03:23 PM

When I right click on taskmgr.exe and select properties and then version
Chewy

No. Try not. Do... or do not. There is no try.

#15 davecropp

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Posted 31 July 2009 - 03:29 PM

mine says 5.1.2600.5512 (xpsp.080413-2105)




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