Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Task Manager Disabled; Programs not opening; IE Crashing


  • Please log in to reply
6 replies to this topic

#1 kb3rcl

kb3rcl

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Local time:12:38 PM

Posted 30 July 2009 - 12:48 AM

Ok guys I am new around here so please forgive me if i leave anything out...here we go.

My brother had downloaded some game hack file. This is when problems started. Unfortunately he deleted it and I have no clue as to what it was and of course he doesn't remember. Anyway...

My task manager is disabled. Upon trying to run whether through Run or Ctrl+Alt+Del I get the same things. A message stating:

"Task Manager has been disabled by your administrator."

Funny thing is that I set up the accounts myself. I am the admin and the only admin.

Aside from this programs have been locking up. Only one however wont start. Can you guess? The game he downloaded the hack for.

IE is also crashing. I don't get any error messages; It just freezes. I also run Firefox and have had no issues.

In an attempt to resolve the matter I fully updated my Norton's and did a scan. Found nothing. However it starting telling me it had detected a Trojan "W32.Sality.AE". I know, oh boy. But as I said, no detection in a scan...odd.

Next step was to try MBAM (Malwarebytes Anti-Maleware) in which it DID detect it and said it removed it. Norton's disagreed. Says it is still there. Just to clarify, Norton's pop's a balloon from the Sys Tray Icon to alert me and then finds nothing when I do a full scan.

SO, I research Sality a bit. Download a free tool to remove Sality called AVG Sality removal tool. I let it do it's thing and it gets a bunch of files that cannot open. It asks if I want to run after reboot. I say yes and reboot. It never runs.
Run EVERYTHING AGAIN. This time I get no more alerts via Norton's and MBAM is finding nothing.

However...Task Manager is still disabled. Game still closes. IE is still crashing. I am left thoroughly confused and irritated. :thumbsup:

Any ideas? I have already downloaded HJT in anticipation of being asked to use it if needed.

Thank you in advance and I hope I provided enough information to get the ball rolling.

-KB3RCL, Frank

BC AdBot (Login to Remove)

 


#2 Budapest

Budapest

    Bleepin' Cynic


  • Moderator
  • 23,577 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:02:38 AM

Posted 30 July 2009 - 12:50 AM

Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download Dr.Web CureIt and save it to your desktop. DO NOT perform a scan yet.
alternate download link
Note: The file will be randomly named (i.e. 5mkuvc4z.exe).

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on the randomly named file to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All. (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • After the Express Scan is finished, put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and uncheck "Heuristic analysis" under the "Scanning" tab, then click Apply, Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • Please be patient as this scan could take a long time to complete.
  • When the scan has finished, a message will be displayed at the bottom indicating if any viruses were found.
  • Click Select All, then choose Cure > Move incurable.
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 kb3rcl

kb3rcl
  • Topic Starter

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Local time:12:38 PM

Posted 30 July 2009 - 01:01 AM

thank you for prompt response. doing so now.

#4 kb3rcl

kb3rcl
  • Topic Starter

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Local time:12:38 PM

Posted 30 July 2009 - 01:18 AM

Computer will not boot in safe mode.

I don't receive and error or anything. When booting I press F8 and it brings up the list Safe Mode, Safe Mode with Networking, Safe Mode with Command Prompt.

I select safe mode and the it goes to OS choices of Recovery Console and XP Pro while showing safe mode in blue at the bottom left corner. I select Pro, but rather than loading in safe mode it just reboots and goes back to the safe mode options. A continuing cycle from there.

#5 Budapest

Budapest

    Bleepin' Cynic


  • Moderator
  • 23,577 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:02:38 AM

Posted 30 July 2009 - 01:20 AM

Try running the scan in Normal Mode.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#6 kb3rcl

kb3rcl
  • Topic Starter

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Local time:12:38 PM

Posted 30 July 2009 - 08:24 AM

I apologize for taking so long. I got an emergency call for work. Here is my report:

Setup.exe;C:\Documents and Settings\KB3LAZ\My Documents\DriverGenius\Temp\broadcom_bcm430a_510797\broadcom_bcm430a_510797;Win32.Sector.17;Cured.;
INF_allOS_9.1.1.1014_PV.exe;C:\Documents and Settings\KB3LAZ\My Documents\DriverGenius\Temp\intel_inf_9111014pv\intel_inf_9111014pv;Win32.Sector.17;Cured.;
PRO2KXP_v14_0.exe;C:\Documents and Settings\KB3LAZ\My Documents\DriverGenius\Temp\intel_pro1000_140_xp32\intel_pro1000_140_xp32;Win32.Sector.17;Cured.;
CAV.exe;C:\Nexon\Combat Arms;Win32.Sector.17;Cured.;
CombatArms.exe;C:\Nexon\Combat Arms;Win32.Sector.17;Cured.;
EndingBanner.exe;C:\Nexon\Combat Arms;Win32.Sector.17;Cured.;
Engine.exe;C:\Nexon\Combat Arms;Modification of Win32.Sector.5;Moved.;
MH.dll;C:\Nexon\Combat Arms;Trojan.Packed.650;Deleted.;
AhnRpt.exe;C:\Nexon\Combat Arms\HShield;Win32.Sector.17;Cured.;
EmptyProcess.exe;C:\Program Files\Cheat Engine;Win32.HLLW.Viking.34;Deleted.;
HTIMAGE.EXE;C:\Program Files\Common Files\Microsoft Shared\web server extensions\40\bin;Win32.Sector.17;Cured.;
A0000159.exe;C:\System Volume Information\_restore{E9C28959-E72D-4200-AE62-6A3FC91CCA9A}\RP1;Win32.HLLW.Viking.34;Deleted.;
A0000177.EXE;C:\System Volume Information\_restore{E9C28959-E72D-4200-AE62-6A3FC91CCA9A}\RP1;Win32.Sector.17;Cured.;
A0000244.exe;C:\System Volume Information\_restore{E9C28959-E72D-4200-AE62-6A3FC91CCA9A}\RP1;Modification of Win32.Sector.5;Moved.;
A0000292.exe;C:\System Volume Information\_restore{E9C28959-E72D-4200-AE62-6A3FC91CCA9A}\RP1;Win32.Sector.17;Cured.;
A0000293.exe;C:\System Volume Information\_restore{E9C28959-E72D-4200-AE62-6A3FC91CCA9A}\RP1;Win32.Sector.17;Cured.;
A0000294.exe;C:\System Volume Information\_restore{E9C28959-E72D-4200-AE62-6A3FC91CCA9A}\RP1;Modification of Win32.Sector.5;Moved.;
A0000295.exe;C:\System Volume Information\_restore{E9C28959-E72D-4200-AE62-6A3FC91CCA9A}\RP1;Win32.Sector.17;Cured.;
A0000297.exe;C:\System Volume Information\_restore{E9C28959-E72D-4200-AE62-6A3FC91CCA9A}\RP1;Win32.Sector.17;Cured.;
A0000298.exe;C:\System Volume Information\_restore{E9C28959-E72D-4200-AE62-6A3FC91CCA9A}\RP1;Win32.Sector.17;Cured.;
A0000311.exe;C:\System Volume Information\_restore{E9C28959-E72D-4200-AE62-6A3FC91CCA9A}\RP1;Win32.HLLW.Viking.34;Deleted.;
A0000329.EXE;C:\System Volume Information\_restore{E9C28959-E72D-4200-AE62-6A3FC91CCA9A}\RP1;Win32.Sector.17;Cured.;
A0000473.exe;C:\System Volume Information\_restore{E9C28959-E72D-4200-AE62-6A3FC91CCA9A}\RP1;Win32.Sector.17;Cured.;
A0000474.exe;C:\System Volume Information\_restore{E9C28959-E72D-4200-AE62-6A3FC91CCA9A}\RP1;Win32.Sector.17;Cured.;

#7 Budapest

Budapest

    Bleepin' Cynic


  • Moderator
  • 23,577 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:02:38 AM

Posted 30 July 2009 - 04:17 PM

Run a quick scan with Malwarebytes.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users