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Can't update AVG, firefox crashes often


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15 replies to this topic

#1 JessicaIA

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Posted 29 July 2009 - 08:44 PM

On one account (same computer) firefox simply will not open, on the other account it crashes often. When attempting to update AVG, there's an error message saying a connection with the update server has failed. Also when on the main screen, If I right click to bring up properties to change the background, that often freezes as well, or will not even work. I had used malwarebytes anti-malware a few weeks back and it deleted 17 infected files, however if I scan it again, no files are detected. However this computer is 6 years old or so. help?

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#2 Orange Blossom

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Posted 30 July 2009 - 04:04 PM

HiJack This topic deleted and this one reopened and moved from the XP forum to the Am I Infected forum.

@ JessicaIA,

Please wait for someone more knowledgeable than I to respond. Please DO NOT post logs now unless a log is specifically requested.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Internet Security, NoScript Firefox ext.


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#3 JessicaIA

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Posted 30 July 2009 - 09:42 PM

Thank you for moving my topic

Okay, I need to add a little more information, plus some things have changed. At some point between yesterday and today, (my father and little sister were the only ones on the computer) somehow our computer had gotten Windows Anti-virus pro, After numerous attempts of launching malwarebytes anti-malware to rid it (it found 6 infectionsand kept freezing during the quarantining, so I tried it in safe mode where I got this error message ****Runtime Error! Program: MalwarebytesAnti-Malware\mbam.exe This application has requested the Runtime to terminate in an unusaul way. Please contact the applications support team for more information****, so I tried to save it under a different name-- didn't work), so I decided to do a system restore. Well, after the system restore, the Windows Anti-virus pro was gone, and I ran malwarebytes anti-malware again, it found 33 INFECTIONS!!, and I had it remove them. This time malwarebytes worked, but after doing the system restore, mozilla firefox WILL NOT OPEN on either account. And I was unable to undo the last restoration, the option was simply not available. Also, I need to mention a few things I didn't add above, these have been occurring the entire time pre-system restore, I CANNOT search, not like internet search engine, like the search for files on the computer through the start menu. It doesn't bring up the window, however there is a tag on the start menu that says nothing and has a little square thing on it when I click and unclick it nothing happens. I cannot open the control panel whatsoever, so I can't add or remove software. I also cannot open my documents, my pictures, my music, or my computer, on these, when I click them through the start menu, an hour glass appears for a few seconds and then disappears, no window opens. Also when I click on something in internet explorer that should open a new window, the new window flashes, then disappears. I've advised the whole family not to download anything, or try to fix the problem until someone's tried to help. Please someone help a.s.a.p :thumbsup:

#4 DaChew

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Posted 01 August 2009 - 08:08 PM

Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".



Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download DrWeb-CureIt and save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
  • When complete, click Select All, then choose Cure > Move incurable.
    (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • Now put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
  • Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

Chewy

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#5 JessicaIA

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Posted 02 August 2009 - 02:23 AM

Thank you very much for responding! I scanned with Dr. web in safe mode, during the express scan, it caught two things that both said backdoor.something under status, then it had me reboot the computer, so... I'm not sure about those, or if they will even show up in the saved report list I'm sending you (doubt it), then I rebooted the computer and started the scan once again in safe mode. During the express scan the 2nd time there was nothing detected. Here is the report list:

Diablo 2 Trainer.exe;C:\Documents and Settings\Less Clutter\Desktop\Unused Desktop Shortcuts\diablo_2_exp_trainer109d;Tool.GameCrack;Incurable.Moved.;
blubstersetup250.exe;C:\Documents and Settings\Less Clutter\DoctorWeb\Quarantine;Trojan.MulDrop.1903;Incurable.Moved.;
Install_AIM.exe\data041;C:\Documents and Settings\Less Clutter\DoctorWeb\Quarantine\Install_AIM.exe;Adware.Aws;;
Install_AIM.exe;C:\Documents and Settings\Less Clutter\DoctorWeb\Quarantine;Archive contains infected objects;Moved.;
Messenger Plus! - Setup.exe/data007\Sponsor.exe;C:\Documents and Settings\Less Clutter\DoctorWeb\Quarantine\Messenger Plus! - Setup.exe/data007;Trojan.Swizzor;;
data007;C:\Documents and Settings\Less Clutter\DoctorWeb\Quarantine;Archive contains infected objects;;
Messenger Plus! - Setup.exe;C:\Documents and Settings\Less Clutter\DoctorWeb\Quarantine;Container contains infected objects;Moved.;
cncgen105_sc.exe;C:\Documents and Settings\Thornton ExNox Group\Local Settings\Temp\Temporary Directory 2 for ccgen-trn.zip;Tool.GameCrack;Incurable.Moved.;
call me shinedown.mp3;C:\Documents and Settings\Thornton ExNox Group\Shared;Trojan.WMALoader;Cured.;
fair remy zero (new album).mp3;C:\Documents and Settings\Thornton ExNox Group\Shared;Trojan.WMALoader;Cured.;
gone baby gone gnarles (320k stereo).mp3;C:\Documents and Settings\Thornton ExNox Group\Shared;Trojan.WMALoader;Cured.;
hollys song donkey girl (hot new track).au;C:\Documents and Settings\Thornton ExNox Group\Shared;Trojan.WMALoader;Cured.;
polaroids shawn colvin hot new track.mp3;C:\Documents and Settings\Thornton ExNox Group\Shared;Trojan.WMALoader;Cured.;
mirc.exe;C:\Program Files\1111aaaaMY PROGRAMS\mIRC;Program.mIRC.603;Incurable.Moved.;
WxBug.EXE;C:\Program Files\AIM\Sysfiles;Adware.Aws;Incurable.Moved.;
cncgen105_sc.exe;C:\Program Files\EA GAMES\Command and Conquer Generals\ccgen-trn;Tool.GameCrack;Incurable.Moved.;
trainer.exe;C:\Program Files\EA GAMES\Command and Conquer Generals\fltccgentrn3;Tool.Hatkeys;Incurable.Moved.;
SMM Mood Hack.exe;C:\Program Files\Maxis\The Sims;Tool.GameCrack;Incurable.Moved.;
20050108-m0fugg3r.dat;C:\Program Files\Yahoo!\Messenger\Profiles\m0fugg3r\Archive\Messages\gumbysmokes420;Modification of HideNowt.1741;Moved.;
Process.exe;C:\SDFix\apps;Tool.Prockill;Incurable.Moved.;
A0280232.exe\SDFix\apps\Process.exe;C:\System Volume Information\_restore{3F482467-C6CE-4456-9414-EE928C72EBE5}\RP752\A0280232.exe;Tool.Prockill;;
A0280232.exe;C:\System Volume Information\_restore{3F482467-C6CE-4456-9414-EE928C72EBE5}\RP752;Archive contains infected objects;Moved.;
A0284839.exe;C:\System Volume Information\_restore{3F482467-C6CE-4456-9414-EE928C72EBE5}\RP754;Trojan.MulDrop.1903;Incurable.Moved.;

#6 DaChew

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Posted 02 August 2009 - 09:12 AM

I need you to update MBAM and run a new quick scan

Also post that old MBAM log

Please download Malwarebytes Anti-Malware (v1.39) and save it to your desktop.
alternate download link 1
alternate download link 2
If you have a previous version of MBAM, remove it via Add/Remove Programs and download a fresh copy.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.

http://www.bleepingcomputer.com/forums/t/114351/how-to-temporarily-disable-your-anti-virus-firewall-and-anti-malware-programs/
Chewy

No. Try not. Do... or do not. There is no try.

#7 JessicaIA

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Posted 02 August 2009 - 03:27 PM

MBAM Log

Malwarebytes' Anti-Malware 1.39
Database version: 2547
Windows 5.1.2600 Service Pack 3

8/2/2009 3:18:01 PM
mbam-log-2009-08-02 (15-18-01).txt

Scan type: Quick Scan
Objects scanned: 122689
Time elapsed: 9 minute(s), 47 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 6

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\sonhelp.htm (Malware.Trace) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\sysnet.dat (Malware.Trace) -> Quarantined and deleted successfully.
C:\WINDOWS\ppp3.dat (Malware.Trace) -> Quarantined and deleted successfully.
C:\WINDOWS\ppp4.dat (Malware.Trace) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\wispex.html (Malware.Trace) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\bincd32.dat (Malware.Trace) -> Quarantined and deleted successfully.

#8 DaChew

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Posted 02 August 2009 - 04:43 PM

Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

Chewy

No. Try not. Do... or do not. There is no try.

#9 JessicaIA

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Posted 02 August 2009 - 08:46 PM

SUPERAntiSpyware Scan Log
http://www.superantispyware.com
Generated 08/02/2009 at 08:22 PM
Application Version : 4.27.1000
Core Rules Database Version : 4023
Trace Rules Database Version: 1963
Scan type : Complete Scan
Total Scan Time : 01:19:38
Memory items scanned : 214
Memory threats detected : 0
Registry items scanned : 5119
Registry threats detected : 58
File items scanned : 35245
File threats detected : 32
Adware.Viewpoint Toolbar
HKLM\Software\Classes\CLSID\{F8AD5AA5-D966-4667-9DAF-2561D68B2012}
HKCR\CLSID\{F8AD5AA5-D966-4667-9DAF-2561D68B2012}
HKCR\CLSID\{F8AD5AA5-D966-4667-9DAF-2561D68B2012}
HKCR\CLSID\{F8AD5AA5-D966-4667-9DAF-2561D68B2012}\InProcServer32
HKCR\CLSID\{F8AD5AA5-D966-4667-9DAF-2561D68B2012}\InProcServer32#ThreadingModel
HKCR\CLSID\{F8AD5AA5-D966-4667-9DAF-2561D68B2012}\ProgID
HKCR\CLSID\{F8AD5AA5-D966-4667-9DAF-2561D68B2012}\Programmable
HKCR\CLSID\{F8AD5AA5-D966-4667-9DAF-2561D68B2012}\TypeLib
HKCR\CLSID\{F8AD5AA5-D966-4667-9DAF-2561D68B2012}\VersionIndependentProgID
HKCR\ViewBar.ViewBar.1
HKCR\ViewBar.ViewBar.1\CLSID
HKCR\ViewBar.ViewBar
HKCR\ViewBar.ViewBar\CLSID
HKCR\ViewBar.ViewBar\CurVer
HKCR\TypeLib\{E060D9D9-E979-4C2F-A840-BE5150F84AC5}
HKCR\TypeLib\{E060D9D9-E979-4C2F-A840-BE5150F84AC5}\1.0
HKCR\TypeLib\{E060D9D9-E979-4C2F-A840-BE5150F84AC5}\1.0\0
HKCR\TypeLib\{E060D9D9-E979-4C2F-A840-BE5150F84AC5}\1.0\0\win32
HKCR\TypeLib\{E060D9D9-E979-4C2F-A840-BE5150F84AC5}\1.0\FLAGS
HKCR\TypeLib\{E060D9D9-E979-4C2F-A840-BE5150F84AC5}\1.0\HELPDIR
C:\PROGRAM FILES\VIEWPOINT\VIEWPOINT TOOLBAR\VIEWBAR.DLL
HKLM\Software\Microsoft\Internet Explorer\Toolbar#{F8AD5AA5-D966-4667-9DAF-2561D68B2012}
Adware.Avenue Media/Internet Optimizer
HKLM\Software\Avenue Media
HKLM\Software\Avenue Media\Internet Optimizer
HKLM\Software\Avenue Media\Internet Optimizer#TargetDir
HKLM\Software\Avenue Media\Internet Optimizer#CLS
HKLM\Software\Avenue Media\Internet Optimizer#RID
HKLM\Software\Avenue Media\Internet Optimizer#Version
HKLM\Software\Avenue Media\Internet Optimizer#TAC
HKLM\Software\Avenue Media\Internet Optimizer#ServerVisited
HKLM\Software\Avenue Media\Internet Optimizer#UpdateInterval
HKLM\Software\Avenue Media\Internet Optimizer#ID
HKLM\Software\Avenue Media\Internet Optimizer#InstallT
HKLM\Software\Avenue Media\Internet Optimizer#remember[LLT]
HKLM\Software\Avenue Media\Internet Optimizer#Conn
HKLM\Software\Avenue Media\Internet Optimizer#PendingRemoval
HKLM\SOFTWARE\Policies\Avenue Media
Adware.MyWay
HKLM\Software\MyWay
HKLM\Software\MyWay\myBar
HKLM\Software\MyWay\myBar#Dir
HKLM\Software\MyWay\myBar#pid
HKLM\Software\MyWay\myBar#CurInstall
HKLM\Software\MyWay\myBar#sr
HKLM\Software\MyWay\myBar#pl
HKLM\Software\MyWay\myBar#Id
HKLM\Software\MyWay\myBar#HistoryDir
HKLM\Software\MyWay\myBar#Visible
HKLM\Software\MyWay\myBar#Maximized
HKLM\Software\MyWay\myBar#SettingsDir
HKLM\Software\MyWay\myBar#ConfigRevisionURL
HKLM\Software\MyWay\myBar#ConfigDateStamp
HKLM\Software\MyWay\SearchAssistant
HKLM\Software\MyWay\SearchAssistant#Dir
HKLM\Software\MyWay\SearchAssistant#pid
HKLM\Software\MyWay\SearchAssistant#CurInstall
HKLM\Software\MyWay\SearchAssistant#sr
HKLM\Software\MyWay\SearchAssistant#pl
HKLM\Software\MyWay\SearchAssistant#Id
HKLM\Software\MyWay\SearchAssistant#ConfigDateStamp
Adware.Tracking Cookie
C:\Documents and Settings\Less Clutter\Cookies\less clutter@mediaplex[1].txt
C:\Documents and Settings\Less Clutter\Cookies\less clutter@atdmt[2].txt
C:\Documents and Settings\Less Clutter\Cookies\less clutter@doubleclick[1].txt
C:\Documents and Settings\Less Clutter\Cookies\less clutter@apmebf[1].txt
C:\Documents and Settings\Thornton ExNox Group\Cookies\thornton exnox group@overture[2].txt
C:\Documents and Settings\Thornton ExNox Group\Cookies\thornton exnox group@realmedia[1].txt
C:\Documents and Settings\Thornton ExNox Group\Cookies\thornton exnox group@ads.techguy[2].txt
C:\Documents and Settings\Thornton ExNox Group\Cookies\thornton exnox group@bs.serving-sys[1].txt
C:\Documents and Settings\Thornton ExNox Group\Cookies\thornton exnox group@ww15.sitefindservice[1].txt
C:\Documents and Settings\Thornton ExNox Group\Cookies\thornton exnox group@at.atwola[2].txt
C:\Documents and Settings\Thornton ExNox Group\Cookies\thornton exnox group@advertising[1].txt
C:\Documents and Settings\Thornton ExNox Group\Cookies\thornton exnox group@zedo[1].txt
C:\Documents and Settings\Thornton ExNox Group\Cookies\thornton exnox group@chitika[2].txt
C:\Documents and Settings\Thornton ExNox Group\Cookies\thornton exnox group@ad.yieldmanager[2].txt
C:\Documents and Settings\Thornton ExNox Group\Cookies\thornton exnox group@specificclick[1].txt
C:\Documents and Settings\Thornton ExNox Group\Cookies\thornton exnox group@tacoda[1].txt
C:\Documents and Settings\Thornton ExNox Group\Cookies\thornton exnox group@viacomedycentralrl.112.2o7[1].txt
C:\Documents and Settings\Thornton ExNox Group\Cookies\thornton exnox group@revsci[2].txt
C:\Documents and Settings\Thornton ExNox Group\Cookies\thornton exnox group@cdn4.specificclick[2].txt
C:\Documents and Settings\Thornton ExNox Group\Cookies\thornton exnox group@viacom.adbureau[2].txt
C:\Documents and Settings\Thornton ExNox Group\Cookies\thornton exnox group@vitamine.networldmedia[1].txt
C:\Documents and Settings\Thornton ExNox Group\Cookies\thornton exnox group@casalemedia[2].txt
C:\Documents and Settings\Thornton ExNox Group\Cookies\thornton exnox group@2o7[2].txt
C:\Documents and Settings\Thornton ExNox Group\Cookies\thornton exnox group@ads.networldmedia[2].txt
C:\Documents and Settings\Thornton ExNox Group\Cookies\thornton exnox group@specificmedia[1].txt
C:\Documents and Settings\Thornton ExNox Group\Cookies\thornton exnox group@atdmt[2].txt
C:\Documents and Settings\Thornton ExNox Group\Cookies\thornton exnox group@serving-sys[2].txt
C:\Documents and Settings\Thornton ExNox Group\Cookies\thornton exnox group@c7.zedo[1].txt
C:\Documents and Settings\Thornton ExNox Group\Cookies\thornton exnox group@collective-media[1].txt
C:\Documents and Settings\Thornton ExNox Group\Cookies\thornton exnox group@doubleclick[1].txt
Trojan.Agent/Gen
C:\SYSTEM VOLUME INFORMATION\_RESTORE{3F482467-C6CE-4456-9414-EE928C72EBE5}\RP752\A0279454.EXE

#10 DaChew

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Posted 02 August 2009 - 08:50 PM

Update MBAM and run a quick scan please


Please download Malwarebytes Anti-Malware (v1.39) and save it to your desktop.
alternate download link 1
alternate download link 2
If you have a previous version of MBAM, remove it via Add/Remove Programs and download a fresh copy.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.

http://www.bleepingcomputer.com/forums/t/114351/how-to-temporarily-disable-your-anti-virus-firewall-and-anti-malware-programs/
Chewy

No. Try not. Do... or do not. There is no try.

#11 JessicaIA

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Posted 02 August 2009 - 09:17 PM

I got my documents, and my computer, and search, and all of those to open now. It was this pop-up blocker that wasn't showing up. It seems like internet explorer is working much much faster, and not freezing up like it was, however mozilla firefox still won't open. I tried to uninstall it to see if I could reinstall it and that would fix it.. but.. that was before we'd done all of these scans.

Malwarebytes' Anti-Malware 1.39
Database version: 2548
Windows 5.1.2600 Service Pack 3

8/2/2009 9:09:58 PM
mbam-log-2009-08-02 (21-09-58).txt

Scan type: Quick Scan
Objects scanned: 124595
Time elapsed: 9 minute(s), 34 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#12 DaChew

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Posted 02 August 2009 - 09:23 PM

Try to uninstall FireFox, be sure and reboot before reinstalling.

There's another trick or two to cleaning out corruption in FF before uninstalling.
Chewy

No. Try not. Do... or do not. There is no try.

#13 JessicaIA

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Posted 02 August 2009 - 09:42 PM

It will not let me remove firefox. When I try to remove it under "add/remove programs" nothing Happens. The screen kind of flashes as if it were trying to do *something*. But nothing... I tried it on both accounts, and in safe mode. I just cannot uninstall the darn thing!

#14 DaChew

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Posted 02 August 2009 - 10:20 PM

Try installing over the top of the old
Chewy

No. Try not. Do... or do not. There is no try.

#15 JessicaIA

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Posted 03 August 2009 - 12:14 AM

And it absolutely worked. You may just be entirely amazing!! Thank you kind sir, the computer's not all slow and junky, my files are opening, and finally firefox isn't all stupid!! Is there anything else you'd advise me to do? And thank you times a billion!!!




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