Problem: Computer is crashing. Wavy lines and symbols are appearing before and during the crash, and appear upon reboot. Greek letters, blue boxes, moving lines, and sometimes shapes or smiley faces are on the sreen.
Computer usually crashes when watching a video, playing a game, or surfing the web for antivirus related topics.
My video of the problem :
note: This is the usual problem when rebooting after the crash. It normally takes about 10 or more reboots to get it back to "normal" display.
First time problem occured: I was running World of Warcraft. The system froze up, lines appeared, and it rebooted. I did not install anything, did not download anything, or go on any sketch websites
Error message I recieved: The blue screen gave me one file where the error occurred and why.
File Nv4_disp
infinite loop
This error has showed up once, and only once, but the same symptoms occurred.
What I have done so far:
(1) Call Dell tech support. It was diagnosed as a software issue that was related to the game. I have been playing the game for 2 years -- its not the game.
I called again later and it was diagnosed as malware, they wanted to charge me $159 USD + tax to remove it. I refused to pay $159 and I hung up. I will be using that money to buy the hardware warranty instead.
(2)I have run Macafee antivirus, Avast! antivirus, spybot search and destroy, windows defender, comodo antivirus, and Avast! virus/worm cleaner. All results have been clean. This has been going on for a week now.
About my Laptop:
Dell XPS GEN 2
Windows XP service pack 3
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